Service desk support Work, Jobs in Hellidon, Nth (with Salaries)

Service Desk Advisor
Willow Communications Limited —Northampton
- £27,000 a year
- Full-time
- No experience needed
- IT
- In-person
- Employee assistance programme
- Sick pay
Quick apply
4d
IT Service Desk Apprentice
QA Apprenticeships —Northampton
- £15,600 - £250,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
10h
IT Infrastructure Engineer
Milton-Keynes-Council —Milton Keynes
- £37,280 - £41,771 a year
- English
- Organisational skills
- Annual leave
- Work from home
12d
Service Desk Analyst
Cadent Gas —Coventry
- £34,011 a year
- Windows
- Microsoft Office
- Communication skills
- Employee discount
2d
Level 2 Service Desk Engineer
Advania UK —Milton Keynes
- £30,000 - £38,000 a year
- Hybrid work
- Azure
- Microsoft Outlook
- Microsoft Office
IT Service Desk Agent
Royal Shakespeare Company —Stratford-upon-Avon
- £26,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
2d
Application Support Analyst
Solifi —Milton Keynes
- Up to £2,500 a week
- Full-time
- Bachelor's degree
- IT
- Communication skills
- Free parking
- Life insurance
IT Service Desk Analyst
Nationwide Platforms —Lutterworth
- £26,000 - £27,000 a year
- Customer service
- IT
- Annual leave
- Employee discount
Housing Officer (Desk Based)
The Guinness Partnership —Milton Keynes
- £39,038 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- IT
8d
1st Line IT Service Desk Analyst
Primary Goal —Market Harborough
- £25,191 - £26,409 a year
- Full-time
- Software troubleshooting
- Customer service
- Computer networking
Quick apply
14d
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
Night Auditor
Mercure Daventry Court Hotel —Daventry
- Part-time
- Hospitality
- Hotel
- Analysis skills
- Employee discount
Quick apply
IT Support Manager
DCS Group (UK) Ltd —Banbury
- Azure
- SQL
- IT
Quick apply
Service Desk Analyst
Gallifordtry —Hinckley
- Full-time
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
13d
Business Systems Support Analyst
Network Rail —Milton Keynes
- £28,500 a year
- Full-time
- Hybrid work
- Azure
- Salesforce
- SQL
- Free parking
- Annual leave
5d
IT Support Technician
Gallagher —Warwick
- Full-time
- Azure
- IT
- Communication skills
IT Helpdesk Analyst
Macfarlane Group —Coventry
- £28,000 a year
- Temporary
- Maintenance
- IT
- AI
- Free parking
- Annual leave
5d
Senior Service Desk Engineer
Zenzero Solutions —Coventry
- Azure
- Microsoft Office
- AWS
Senior Support Centre Analyst
Celestra Ltd —Milton Keynes
- Up to £29,000 a year
- Overtime
- Organisational skills
- Communication skills
- Employee assistance programme
Boarding Concierge/Reserve House Parent
CATS Global Schools —Northampton
- £23,793 a year
- Overtime
- English
- Microsoft Office
- Organisational skills
- Employee assistance programme
- Referral programme
14d

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service desk support jobs near hellidon, nth

Service Desk Advisor

Willow Communications Limited -
Northampton

Quick apply

Job details

Permanent | Full-time
£27,000 a year
4 days ago

Benefits

Company pension
Employee assistance programme
Paid volunteer time
Sick pay

Qualifications

No experience needed
Technical support
IT support
IT
Phone etiquette
AI

Full job description

About Willow

Willow Communications, part of the Stage Electrics Group, designs, installs and supports entertainment and AV technology for some of the UK’s best-known leisure and hospitality brands. Our software platforms and media player estate run in venues across the country every day.

Willow is an AI-first business. We are investing seriously in AI-led ways of working, and the Service Desk is one of the places that investment matters most.

About the role

This is a technical role within the Willow Service Desk, and a direct route into a technology career. It will suit someone with the right aptitude looking for their first technical role, or someone with a year or two of support experience who wants a more varied and demanding desk. Years of IT experience are not required. The aptitude, curiosity and professionalism described below are, because of what our desk supports.

You will be a first point of contact for our customers, handling incidents across our software platforms, media player estate, AV hardware and venue networks. You will own tickets through to resolution where you can, and escalate to our senior team when a problem needs deeper diagnosis.

The Service Desk supports live, revenue-generating entertainment systems in pubs, holiday parks and leisure venues. Downtime in these environments has a direct impact on customer revenue and on the operational reputation of our clients.

What you’ll do

Act as a first point of contact for customer incidents by phone, ticket and email
Diagnose and resolve 1st line issues across Windows, remote support tooling, hardware and third-party software, escalating 2nd line problems with a clear, useful handover
Use AI tools (Claude, ChatGPT and others) every day for triage, drafting customer responses and ticket summarisation
Follow and contribute to the runbooks and knowledge base articles that keep the whole team consistent
Assist with PC and media player build, imaging and configuration to our documented standard
Communicate clearly and professionally with clients, including during live incidents
Join the out-of-hours support rota once trained (with paid uplift)

What we’re looking for

Our onboarding and training covers the technology. The qualities below are what we're looking for from day one, and we'll ask you to show them during the hiring process.

A methodical troubleshooting instinct, evidenced by anything: time on a support desk, a home lab, a technical placement, or working out problems under pressure in a working environment.
A confident, friendly and patient phone manner and the ability to write clearly and professionally
Hands-on familiarity with AI tools, even if only in personal use, and a real interest in using them well
An understanding of Windows and networking concepts, and the appetite to build on it quickly
A calm, professional manner when dealing with live incidents that are affecting customer operations

What you get

£27,000 per year, plus paid out-of-hours rota uplift once trained
Company bonus scheme
Company-paid health care cash plan and Employee Assistance Programme
A paid Giving Back day each year to volunteer in your community
RewardHub discount platform for everyday shopping, electronics and holidays
Company pension and sick pay
20 days holiday plus bank holidays
Part of the Stage Electrics Group, with colleagues across multiple divisions and the scale to support real career progression

How to apply

Send your CV along with your answer to the following short written task to [email protected].

“In 200 words, tell us about a time you personally got a piece of technology working again when it mattered to someone else that it got fixed. It does not need to be from a job. A family laptop, a quiz night, a band’s PA, a till that went down mid-shift: anything counts. Please explain what the problem was, and what did you actually do?”

We will ask you to talk us through the detail at interview, and interviews will also include a short practical written exercise.

Applications without the written answer will not be considered.

Applications are reviewed as they arrive. The role will close once filled, so early applications are encouraged. Interviews held in Northampton.

Job details

Job type: Full-time, permanent
Schedule: Monday to Friday, 09:00 – 17:30, with out-of-hours rota once trained
Work location: In person, at Willow’s Northampton office (NN4). Please note that this role does not have the possibility of remote working.

Pay: £27,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

service desk support jobs in hellidon, nth

Service Desk Advisor

IT Service Desk Apprentice

IT Infrastructure Engineer

Service Desk Analyst

Level 2 Service Desk Engineer

IT Service Desk Agent

Application Support Analyst

IT Service Desk Analyst

Housing Officer (Desk Based)

1st Line IT Service Desk Analyst

1st / 2nd Line IT Support Analyst

Night Auditor

IT Support Manager

Service Desk Analyst

Business Systems Support Analyst

IT Support Technician

IT Helpdesk Analyst

Senior Service Desk Engineer

Senior Support Centre Analyst

Boarding Concierge/Reserve House Parent

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