It service delivery analyst Work, Jobs in Hemel Hempstead, Eng (with Salaries)

Service Delivery Analyst
Hightown Housing Association —Hemel Hempstead
- £28,719 a year
- Monday to Friday
- Customer service
- Windows
- IT
- Annual leave
6d
IT Service Delivery Analyst
RHP —Teddington
- £44,659 a year
- Full-time
- Analysis skills
- Communication skills
- Time management
- Annual leave
8d
ICT Security Analyst
Milton-Keynes-Council —Milton Keynes
- £37,280 - £41,771 a year
- Annual leave
- Work from home
13d
Digital & IT Senior Analyst - Messaging
Parker Hannifin Corporation —Hemel Hempstead
- Computer Science
- Bachelor's degree
- Travel
First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Annual leave
Quick apply
2nd Line IT Support Analyst
Level Ten —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Hospitality
- Travel
- IT
Quick apply
Customer Intelligence Analyst
RHP —Teddington
- £52,223 a year
- Full-time
- Communication skills
- Annual leave
Retail IT Analyst
Michael Kors —London
- £40,000 - £50,000 a year
- Full-time
- Travel
- Organisational skills
- IT
14d
IT Systems Support Analyst (Interim)
Institute of The Motor Industry —Hertford
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- SharePoint
- In-person
- Work from home
- Life insurance
Quick apply
14d
Test Analyst
Arbuthnot Latham —London
- Azure
- Salesforce
- Microsoft Office
13d
Onsite IT Support Analyst
Tetra Tech —London
- Travel
- In-person
- Communication skills
Trading Data & AI Analyst
Janus Henderson —London
- Hybrid work
- Azure
- Master's degree
- SQL
Software Architect – QA Analyst
Commonwealth Secretariat —London
- £69,175 a year
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Service Desk Analyst
Mace —London
- Full-time
- Hybrid work
- Microsoft Office
- SharePoint
Service Delivery Analyst
Toro Risk Solutions —London
- £30,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- AWS
- Annual leave
Quick apply
6d
Senior IT Technical Support Analyst - fixed term contract
North Hertfordshire District Council —Letchworth
- £39,522 - £45,553 a year
- Hybrid work
- Customer service
- Flexible schedule
7h
Business Information & Reporting Analyst
Network Rail —Milton Keynes
- £35,582 - £43,400 a year
- Full-time
- Analysis skills
- Computer networking
- SharePoint
8d
IT Risk Analyst
ICBC Standard Bank —London
- Hybrid work
- Software development
- IT
- SDLC
- Work from home
- Employee assistance programme
1st Line Service Delivery Analyst
Moto —Dunstable
- Full-time
- Hybrid work
- Annual leave
- Sick pay
Quick apply
13h
Implementation Analyst
Kinetic Software —Milton Keynes
- £32,000 a year
- Hybrid work
- Microsoft Office
- SQL
- Analysis skills
- Employee assistance programme
- Employee discount

I want to receive the latest job alerts for it service delivery analyst in hemel hempstead, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Delivery Analyst

Hightown Housing Association -
Hemel Hempstead

Apply Now

Job details

Permanent
£28,719 a year
6 days ago

Benefits

On-site gym
Annual leave
Company pension

Qualifications

Customer service
Windows
IT support
IT
Communication skills
VPN

Full job description

IT Service Delivery Analyst

Hemel Hempstead

£28,719 per annum

Full Time: 35 Hours per week, Monday to Friday

9am - 5pm

Join Our Team as an IT Service Delivery Analyst!

Are you passionate about technology and customer service? Do you thrive in a dynamic environment where you can make a real impact? If so, we have the perfect opportunity for you!

Overview / Job Summary

As a key member of our Service Delivery Team, the IT Service Desk Analyst is the first point of contact for all IT-related queries and incidents. This role is crucial in delivering high-quality first-line support to end-users across various channels, including phone, email, and ticketing systems. We are looking for someone with strong customer service skills, a proactive approach to problem-solving, and a solid technical understanding.

Key Responsibilities

First-Line Support: Provide first-line support and resolution for all IT-related queries and incidents via phone, email, and ticketing systems.
Incident Management: Accurately log, categorize, and prioritize incidents and service requests.
Troubleshooting: Resolve hardware, software, and network issues for end-users, escalating when necessary.
Remote & Desk-Side Support: Offer support for desktops, laptops, mobile devices, and peripherals.
Enterprise Applications: Support enterprise applications such as Microsoft 365, VPN, collaboration tools (e.g., Teams), and cloud-based platforms.
User Account Management: Assist with password resets, access permissions, and onboarding/offboarding procedures.
Documentation: Maintain and update IT documentation, including knowledge base articles and user guides.
Follow-Up: Conduct follow-up calls or emails to ensure resolution satisfaction and gather user feedback.
System Upgrades: Assist in the rollout of new hardware, software, and system upgrades.
Continuous Improvement: Identify recurring issues and suggest process enhancements.
Collaboration: Work with the wider Technology & Change teams to ensure seamless service delivery and knowledge sharing.

What We Are Looking For:

Strong customer service and communication skills.
Experience providing IT support in a service desk or help desk environment.
Good troubleshooting and problem-solving abilities.
Knowledge of Microsoft 365, Windows operating systems, and common business applications.
A proactive approach and willingness to learn.

Why Join Hightown?

Generous Leave: 33 days of annual leave including Bank Holidays, rising to 35 days with service.
Competitive Salary: £28.719 per annum for a 35-hour week.
Monthly Attendance Bonus
Annual performance bonuses
Workplace Pension Scheme: Life assurance cover of three times your annual salary.
Discounts and Savings: High Street retailers, gyms, restaurants, and cinemas.
Training Opportunities: Ongoing career development.
Employee Support: Health & wellbeing services.
Free On-site Gym Access

Ready to take the next step in your career? Apply now and become a vital part of our Service Delivery Team!

We will be shortlisting and interviewing on an ongoing basis so may close the vacancy early.

Appointments are subject to satisfactory right to work, reference, and medical checks.

We are anEqual Opportunities and Disability Confident Employer.

Apply Now

Refine Your Search

it service delivery analyst jobs in hemel hempstead, eng

Service Delivery Analyst

IT Service Delivery Analyst

ICT Security Analyst

Digital & IT Senior Analyst - Messaging

First Line Service Desk Analyst

2nd Line IT Support Analyst

Customer Intelligence Analyst

Retail IT Analyst

IT Systems Support Analyst (Interim)

Test Analyst

Onsite IT Support Analyst

Trading Data & AI Analyst

Software Architect – QA Analyst

Service Desk Analyst

Service Delivery Analyst

Senior IT Technical Support Analyst - fixed term contract

Business Information & Reporting Analyst

IT Risk Analyst

1st Line Service Delivery Analyst

Implementation Analyst

I want to receive the latest job alerts for it service delivery analyst in hemel hempstead, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected