Section head Work, Jobs in Hemel Hempstead, Hrt (with Salaries)

Customer Service Section Head
Normec UK —Hemel Hempstead
- Monday to Friday
- Continuous improvement
- Training & development
- Leadership
- Free parking
3d
Casework Admin Manager
Crown Prosecution Service —St Albans
- £32,110 - £34,280 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Leadership
- Flexitime
Head of Learning and Development
Head Office —London
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- Analysis skills
- No degree
- Training & development
- Annual leave
- Employee discount
Sous/Junior Sous Chef - Restaurant
The Silver Cup —Harpenden
- £37,000 - £40,000 a year
- Full-time
- English
- Team management
- Mentoring
- Employee discount
Quick apply
8d
Assessment Day (Entry-level)
Hachette —London
- Hybrid work
- Annual leave
- Employee discount
1d
Safeguarding, Wellbeing and Pastoral Administrator - Pipers Corner School
Buckinghamshire Council —High Wycombe
- Full-time
- Administrative experience
- Organisational skills
- School
- Annual leave
2d
Chef de Partie/Senior Chef de Partie
The Silver Cup —Harpenden
- £32,500 - £35,000 a year
- Full-time
- English
- Leadership
- Restaurant
- Free parking
- Employee discount
Quick apply
6d
Regional Account Manager
Selecta —Hemel Hempstead
- £40,000 - £45,000 a year
- Free parking
- Annual leave
Quick apply
Investigative Assistant – LE4 – Australian Federal Police – London
The Commonwealth Government of Australia —London
- £46,800 a year
- Full-time
- Travel
- Organisational skills
- Communication skills
- Flexitime
Headteacher
Hawridge and Cholesbury Church of England School —Chesham
- £64,500 - £74,532 a year
- Call to connect
- Experience working with children
- School
- Teaching
12d
Section Manager
Uxbridge College —Uxbridge
- £47,939 - £52,165 a year
- Full-time
- Supervising experience
- Team management
- Plumbing
Project Administrator (Norwich)
M O'Brien Plant Hire —St Albans
- Microsoft Word
- Computer literacy
- Typing
Head of Employment and Opportunity
Brent Council —Brent
- £90,865 - £111,270 a year
- Full-time
- Budgeting
- Leadership
- Annual leave
- Employee assistance programme
10d
Head of Office, Chamber and Participation Team
House of Commons UK Parliament —London
- £100,194 - £143,273 a year
- Full-time
- Team management
- Leadership
- Annual leave
Head of Sales
reallymoving —St Albans
- Full-time
- Hybrid work
- CRM software
- Business development
- Analysis skills
Quick apply
4d
Counsellor
Solace Women's Aid —London
- £12,400 a year
- Part-time
- Hybrid work
- Employee assistance programme
- Employee discount
8d
Facilities Manager
Solace Women's Aid —London
- £36,436 a year
- Full-time
- Hybrid work
- Travel
- Employee assistance programme
- Employee discount
Assessment Day (Entry-level)
Hachette UK —London
- £28,250 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
1d
Deputy Director, Sport
Department for Culture, Media and Sport —London
- £86,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee assistance programme
5d
Business Development Executive
reallymoving —St Albans
- £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Business development
- Communication skills
Quick apply
11d

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Customer Service Section Head

Normec UK -
Hemel Hempstead

Apply Now

Job details

Permanent
3 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Complaint handling
Accounts Receivable Credit Control
Continuous improvement
Continuous improvement cycles oversight
Customer relationship management
Customer loyalty building
Relationship management
Customer interaction
Training & development
Leadership
Internal quality assurance

Full job description

Hemel Hempstead

Job description

Are you interested in Science and keen to pursue a career where you can make a meaningful impact? With a background in warehouse/production environment, you will work along side our technicians to support with the preparation and logging of samples and general housekeeping.

Step Into the Role

Role Accountabilities and Main Duties:

Customer Service & Customer Management

Lead the day-to-day Customer Services function, ensuring high service standards, customer satisfaction and effective issue resolution.
Develop and maintain strong customer relationships, supporting customer retention, review meetings and new customer onboarding.
Manage customer feedback programmes, including NPS and Institute of Customer Service activities, using insights to drive continuous improvement.
Ensure customers are kept informed of service progress, delays and resolutions.
Act as the main escalation point for customer queries, complaints and service issues.

Operational Coordination

Coordinate activities between Customer Services, Laboratory Operations, Logistics and other business functions to ensure customer requirements and turnaround times are achieved.
Manage the GSG logistics contract, monitoring service performance and identifying opportunities for improvement.
Oversee contract review, workflow tracking and reporting activities, ensuring compliance with company procedures and quality requirements.

Team Leadership

Supervise, support and develop Customer Service Advisors through effective workload management, coaching, training and performance discussions.
Support recruitment, onboarding and the development of a positive, high-performing team culture.
Quality, Compliance & Continuous Improvement
Ensure compliance with relevant quality, accreditation and regulatory requirements.
Support audits, training compliance and the implementation of process and service improvements to enhance operational efficiency and customer experience.
Encourage all staff to be responsible for their own training records and ensure these are kept up to date.

General Responsibilities

Provide departmental performance information and updates to the Head of Operations.
Manage departmental purchasing activities, including stationery and company Amazon accounts.
Support Finance with credit control and debt collection activities while maintaining positive customer relationships.
Act as an ambassador for the company's values and culture and undertake any other duties commensurate with the level of the role.

These duties are by no means exhaustive and should not be interpreted as a complete definition of the role.

Our Offer

Hemel (free onsite parking)

37.5 hours Mon-Fri

Company benefits include…

Pension

Enhanced parental leave

22 days holiday plus bank holidays

Your profile

Experience required:

Achievement of customer service and turnaround time targets.
Customer satisfaction and complaint resolution performance.
Accuracy and timeliness of contract reviews and reporting activities.
Retention and development of customer relationships.
Team productivity and service quality.
Compliance with quality, accreditation and regulatory requirements.
Successful completion of audit actions and continuous improvement initiatives.
Employee engagement and development within the Customer Services team.

Your New Workplace

Normec i2 FAST is a scientifically founded and led laboratory.

Launched in 2019, Normec i2 FAST provides pesticides, microbiology, contaminants, and nutritional testing for the food and allied industries.

The Normec i2 FAST food testing laboratory is conceived by experienced chemists and microbiologists. The laboratory realises ultra-efficient process flow and utilises newest technologies to satisfy demanding food industry requirements and comply with changing food legislation.

A similarly smart custom-programmed Data Management System delivers streamlined samples processing and data management.

About Normec

i2 Fast is part of Normec, a leading organization in the Testing, Inspection, Certification, and Compliance (TICC) industry. Our expertise covers essential areas such as water, air, and soil quality, fire safety, and food safety, ensuring the highest standards of quality and safety across various sectors. Founded in 2016, Normec is an ambitious, independent, and fast-growing organization with approximately 6,500 colleagues.

We offer our colleagues the opportunity to actively contribute to our mission while simultaneously developing their own careers within a dynamic and rapidly growing organization. Together, we work on impactful solutions for our clients and on a sustainable future. The culture within Normec is informal, open, energetic, and entrepreneurial, and is anchored in our GROWTH principles. Through our The Normec Fit program, which brings these principles to life, we ensure that not only our company grows, but also everyone who is part of it.

Interested? Let’s Talk!

If you would like to speak more about this role, please reach out!

Job type

Permanent

Posted

2026-08-19T00:00:004 days ago

Join Us

Who we are

At Normec, we share one ambition: making the world safer, healthier and more sustainable.

Our culture is shaped by trust, respect, and a commitment to doing meaningful work together. We believe growth isn’t defined by size. It’s defined by people.

You grow through the impact you make, whether it’s improving product quality, ensuring building safety, strengthening systems, delivering reliable lab results or earning a client’s trust.

Founded in 2016, Normec has grown into a leading European partner in testing, inspection, certification and compliance. Through dozens of acquisitions and collaborations, we combine local expertise with international scale.

Entrepreneurship is in our DNA. From lab analyses to inspections on major infrastructure projects, our diversity shapes both our work and our culture.

Window of Opportunities

Today, we have over 5,000 motivated employees working to improve our clients' organisations every day. We are the proud employer of professionals with years of experience in and knowledge of the industry in which they operate.

Knowledgeable. Enterprising. Ambitious. Diligent. Traits that are recognizable among the more than 5,000 Normec employees. We have a love of science and legislation but also always recognize a window of opportunities. Opportunities for our clients and our employees

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Refine Your Search

section head jobs in hemel hempstead, hrt

Customer Service Section Head

Casework Admin Manager

Head of Learning and Development

Sous/Junior Sous Chef - Restaurant

Assessment Day (Entry-level)

Safeguarding, Wellbeing and Pastoral Administrator - Pipers Corner School

Chef de Partie/Senior Chef de Partie

Regional Account Manager

Investigative Assistant – LE4 – Australian Federal Police – London

Headteacher

Section Manager

Project Administrator (Norwich)

Head of Employment and Opportunity

Head of Office, Chamber and Participation Team

Head of Sales

Counsellor

Facilities Manager

Assessment Day (Entry-level)

Deputy Director, Sport

Business Development Executive

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