support escalation engineer Work, Jobs in hemel hempstead, hrt (with Salaries)

On-Site 1st/2nd Line Support Technician
Converge Technology Solutions —Hemel Hempstead
- £32,995 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
1d
1st & 2nd Line Support Team Leader
Converge Technology Solutions —Hemel Hempstead
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- Windows
2d
NOC 3rd Line Technical Team Leader
Boxxe Group —Hemel Hempstead
- Analysis skills
- Communication skills
3rd Line Support Engineer
Metropolitan Thames Valley —London
- £44,997 - £47,365 a year
- Full-time
- Microsoft Office
Quick apply
6d
Head Of Voice Platform
Eckoh —Hemel Hempstead
- Full-time
- Hybrid work
- AWS
- Scripting
- AI
- Free parking
- Flexitime
Quick apply
14d
Support Engineer
Alianza, Inc. —London
- Full-time
- Customer service
- Mentoring
- Communication skills
Quick apply
Technical Support Supervisor
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Technology Specialist
NECSWS —Hemel Hempstead
- Full-time
- No degree
- IT
- Leadership
Quick apply
Dispatcher Supervisor
InPost UK —Hemel Hempstead
- Hybrid work
- Mentoring
- Leadership
- Communication skills
Quick apply
3rd Line Support Engineer
Elevate Technology Group —London
- £45,000 - £50,000 a year
- Hybrid work
- Azure
- SharePoint
- Communication skills
IT Support Engineer, EMEA
Okta —London
- £46,000 - £63,000 a year
- Weekend availability
- Google Suite
- Continuous improvement
- Driving
- Annual leave
8d
Director, Partner Success Reseller
Nice —London
- Hybrid work
- Master's degree
- Travel
- Business
Configuration Team Leader
Boxxe Group —Hemel Hempstead
- Supervising experience
- Organisational skills
- Warehouse experience
Quick apply
14d
Field Service Engineering Manager
InPost UK —Hemel Hempstead
- Hybrid work
- Quality control
- Organisational skills
- Leadership
Quick apply
Staff Support Engineer
CircleCI —London
- £85,000 - £107,000 a year
- Remote
- Azure
- DevOps
- Master's degree
Quick apply
7d
Entry Level Support Engineer
OSTTRA —London
- Full-time
- Computer Science
- Windows
- Bachelor's degree
Quick apply
12d
Operations Support
Simple Machines —London
- Full-time
- Hybrid work
Quick apply
Field Service Engineer (Midlands)
Bio-Rad Laboratories —Watford
- Full-time
- Hybrid work
- English
- Microsoft Office
- Travel
- Free parking
- Work from home
IT Support Engineer - Tier 2
REL Field Marketing —London
- Up to £40,000 a year
- Full-time
- Azure
- Annual leave
- Employee discount
IT Engineer
GT Stewart Limited —St Albans
- £24,570.00 - £27,007.50 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible schedule
Quick apply

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support escalation engineer jobs near hemel hempstead, hrt

On-Site 1st/2nd Line Support Technician

Converge Technology Solutions -
Hemel Hempstead

Apply Now

Job details

Full-time
£32,995 a year
1 day ago

Qualifications

Microsoft Windows Server
Jira
Software troubleshooting
SCCM
Customer service
LAN
Windows
DHCP
Virtualisation
CompTIA Network+
DNS
IT
Root cause analysis
Communication skills
Active Directory
CompTIA A+
VPN

Full job description

Department: Managed Services
Contract: Full time, Permanent
Location: Hemel Hempstead

Converge is growing, and we’re looking for an enthusiastic and customer focused On Site 1st/2nd Line Support Technician to join our Managed Services team. This is a hands on, customer facing role where you’ll be the go to technical expert on site, supporting users, resolving incidents, and ensuring our customers receive exceptional service every day.
If you’re passionate about technology, thrive in a fast paced environment, and enjoy solving problems that make a real difference to end users, we’d love to hear from you.

What you’ll be doing

Providing on site 1st and 2nd line technical support to end users
Troubleshooting and resolving issues across desktops, laptops, mobile devices, and core infrastructure
Handling escalations and ensuring incidents are resolved within agreed SLAs
Supporting technologies including Windows 10/11, Microsoft 365, Active Directory, DNS/DHCP, VPN, and networking
Performing proactive maintenance, system checks, and monitoring activities
Working closely with the Converge main technical support team on complex issues and root cause analysis
Maintaining accurate documentation, ticket updates, and knowledge base articles
Delivering excellent customer service and building strong working relationships on site

What we’re looking for

Essential skills & experience

Experience working in an IT Service Desk or MSP environment
Strong knowledge of:
Windows 10/11
Microsoft 365 / Office applications
Active Directory
Basic LAN/WAN networking
Confident troubleshooting hardware and software issues
Excellent communication skills and a customer first mindset
Ability to work independently and take ownership of incidents

Desirable skills

Experience with:
Microsoft Windows Server (2012–2022)
Hyper V or other virtualisation platforms
Exchange (On Prem or Online)
Infrastructure technologies such as DFS, DHCP, DNS, RDS, VPN, WDS, WSUS, SCCM
Monitoring and alerting systems
JIRA Project Management Tool
Enterprise storage or clustering
Certifications such as CompTIA A+, Network+, Microsoft certifications, or Level 4 Network Engineer Apprenticeship

Who you are

We’re looking for someone who embodies our values:

Passion for the brand – you bring energy, pride, and commitment to everything you do
Growth mindset – you’re always learning and striving for improvement
Teamwork – you collaborate, support others, and help us achieve shared goals
Customer focus – you deliver service that truly puts the customer first

At Converge, we believe in:
1. Empowering Our People – we invest in your success and development
2. Sustainability & Community at Heart – we act with purpose and impact
3. Customer Centric Excellence – our customers’ success drives us
4. Partnerships Built on Trust – we work together to deliver meaningful results

Why join Converge
You’ll be part of a supportive, forward thinking team where your ideas matter and your growth is encouraged. This role offers variety, autonomy, and the chance to work with modern technologies while making a real impact for our customers.

Apply Now

Refine Your Search

support escalation engineer jobs in hemel hempstead, hrt

On-Site 1st/2nd Line Support Technician

1st & 2nd Line Support Team Leader

NOC 3rd Line Technical Team Leader

3rd Line Support Engineer

Head Of Voice Platform

Support Engineer

Technical Support Supervisor

Technology Specialist

Dispatcher Supervisor

3rd Line Support Engineer

IT Support Engineer, EMEA

Director, Partner Success Reseller

Configuration Team Leader

Field Service Engineering Manager

Staff Support Engineer

Entry Level Support Engineer

Operations Support

Field Service Engineer (Midlands)

IT Support Engineer - Tier 2

IT Engineer

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