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Sales Account Administrator (Fixed Term Contract)

Instron -
High Wycombe

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Job details

Full-time

Qualifications

Customer communication
Purchase orders
Microsoft Outlook
Stakeholder collaboration
Stakeholder liaison
Salesforce
ERP systems
Client communication
Filing
Sales administration
ERP software
Internal department liaison
Microsoft Office Suite
Accounts Receivable Credit Control
Client services
Contracts
Customer support
NVQ
Customer interaction
Multidisciplinary collaboration
Cross-functional collaboration
Communication skills
Cross-functional communication
Office experience

Full job description

Job Description:

Job purpose

We are seeking a proactive, detail-oriented Sales Account Administrator to support our EMEA sales team, which will be for a 6 month fixed term contract. In this pivotal role, you will manage the administrative functions that underpin our sales operations — from order processing and Salesforce updates to customer communication and documentation handling.

If you're highly organised, thrive under pressure, and enjoy working cross-functionally with teams across Sales, Service, Finance, and Logistics — this could be the role for you.

Key Tasks & Responsibilities

Support the EMEA sales team to achieve sales goals and customer satisfaction.
Manage order entry and update order progress via Salesforce (including MOCT creation in Agile) and order acknowledgement to customers.
Maintain accurate records of leads, prospects, and sales campaigns in Salesforce.
Coordinate with internal teams to communicate shipping details (ETA, tracking) to customers.
Follow up on overdue payments and support after-sales customer satisfaction.
Update and distribute the weekly Rolling Order Summary Sheet.
Provide regular reporting on opportunities from Salesforce.
Raise and process RMA requests, concessions, order amendments, and warranty orders for sales.
Create and update customer accounts in IFS; complete supplier setup forms.
Prepare basic quotations and provide lead times to support the sales cycle.
Liaise with Service teams to ensure coordination on service-related orders.
Ensure all documentation (tenders, contracts, transactions) is accurately saved and managed.
Collaborate with business teams in the USA, UK, Italy and Germany to ensure timely order processing.
Support with agent commission forms.
Customer credit checks.
Review customer terms and conditions on purchase orders in multiple European languages.

Key Competencies & skills

Strong communication and interpersonal skills.
Meticulous attention to detail with high levels of accuracy.
Assertive and confident when liaising with sales engineers and other stakeholders.
Able to manage multiple priorities and work effectively under pressure.
Collaborative mindset; team player with a proactive, can-do attitude.
Highly organised and process-driven.
Ability to confidently communicate and work with multilingual territories within Europe.

Qualifications

Minimum of 3 years’ experience in sales administration, customer service, or office support.
‘A’ level, NVQ, or equivalent qualification.
Strong Microsoft Office skills (Excel, Outlook, Word); experience with Salesforce systems and ERP systems (e.g. IFS, Agile) is a plus.

Performance Metrics

Order Processing & accuracy

100% of customer orders processed within 24 hours of receipt (with complete documentation).

Error rate in order entry < 1% per month.
Order confirmation sent to customer within 1 working day of order entry.

Financial / Payment Support

Follow-up on 100% of overdue payments weekly, with clear documentation of escalation or resolution.

Documentation and reporting

Weekly Rolling Order Summary sent on schedule 100% of the time.
RMA, concession, or amendment requests actioned within 48 hours.
All new customer account setups completed within 2 business days of request.

Responsiveness and Communication

Customer and internal team queries responded to within 1 business day.
100% of orders requiring coordination with Service team communicated at least 5 days in advance of delivery/site visit.
No overdue requests > 2 business days from the sales team without follow-up.

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If you're highly organised, thrive under pressure, and enjoy working cross-functionally with teams across Sales, Service, Finance, and Logistics — this could be the role for you.

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