Service desk analyst Work, Jobs in Hengoed, Cay (with Salaries)

Technical Support
NoteMachine UK Ltd —Crickhowell
- £27,831.35 a year
- 12 hour shift
- Computer literacy
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
12d
IT Service Desk Analyst
PHSGroup —Caerphilly
- £26,666 a year
- No weekends
- Communication skills
- Time management
- Free parking
- Employee discount
IT Service Desk Analyst
PHS Group —Caerphilly
- £26,666 a year
- Full-time
- Communication skills
- Time management
- Free parking
- Employee discount
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
Quick apply

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Technical Support
NoteMachine UK Ltd —Crickhowell
As the first point of contact for technical issues, you'll play a vital role in supporting telecommunications networks, troubleshooting faults, coordinating…
£27,831.35 a year
Quick apply
12d
IT Service Desk Analyst
PHSGroup —Caerphilly
You will be taking calls so you’ll need a dedicated work area at home for this. And if you’re driving to our Caerphilly office, our free on-site car park will…
£26,666 a year

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Technical Support

NoteMachine UK Ltd
Crickhowell

Quick apply

Job details

Permanent | Full-time
£27,831.35 a year
12 days ago

Benefits

Free parking
Store discount
Health & wellbeing programme
Company pension
Company events
Employee discount
Life insurance
Sick pay

Qualifications

Technical troubleshooting
TCP
Software deployment
Computer literacy
Technical support
Network infrastructure
Telecommunication
IP networking
Customer support
Network monitoring
Communication skills
Help desk

Full job description

Technical Support Analyst

Shift Pattern: 4 on / 4 off | 12-Hour Shifts

Are you technically minded, customer-focused, and looking to build your career within a fast-paced technical services environment?

We're looking for a Technical Support Analyst to join our Technical Services team. As the first point of contact for technical issues, you'll play a vital role in supporting telecommunications networks, troubleshooting faults, coordinating with engineers, and helping ensure services remain operational for our customers.

This is an excellent opportunity for someone with helpdesk or technical support experience who enjoys problem-solving and is keen to develop their networking and technical skills.

What You'll Be Doing

Acting as the first point of contact for technical support queries
Troubleshooting and tracking faults through to resolution
Monitoring and maintaining telecommunications networks
Validating and coordinating engineer jobs across the business
Deploying remote updates, patches, screen changes and password updates
Configuring routers and profiles for new installations
Providing regular updates to internal teams, customers and suppliers
Managing stock processes, including router orders and Bybox management
Supporting system migrations and deployment projects
Collaborating with colleagues to ensure effective operation of the support desk
Preparing detailed handovers for colleagues and shift teams

What We're Looking ForEssential

Minimum of 5 GCSEs (or equivalent)
Strong IT literacy and confidence using multiple systems
Understanding of basic networking concepts, including TCP/IP
Previous helpdesk, service desk or technical support experience
Excellent communication and problem-solving skills
Ability to work effectively within a team environment

Desirable

Experience working within a telecommunications or technical support environment
Exposure to network troubleshooting and remote support tools

What You'll Gain

Hands-on experience supporting telecommunications infrastructure
Exposure to a variety of technical systems and technologies
Opportunities to develop networking and troubleshooting skills
A collaborative and supportive team environment
The chance to contribute to service improvement projects and business-critical operations

Working Hours

4 on / 4 off shift pattern
12-hour shifts
Full-time permanent position

Apply Today

If you're passionate about technology, enjoy solving problems, and want to be part of a dynamic technical support team, we'd love to hear from you.

Apply now and take the next step in your technical support career.

Job Types: Full-time, Permanent

Pay: £27,831.35 per year

Benefits:

Company events
Company pension
Free parking
Health & wellbeing programme
Life insurance
Sick pay
Store discount

Ability to commute/relocate:

Crickhowell NP8: reliably commute or plan to relocate before starting work (required)

Experience:

Technical support: 2 years (required)

Work Location: In person

Quick apply

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