Technical support manager Work, Jobs in Henton, Som (with Salaries)

Customer Technical Support Manager
Refresco —Bridgwater
- Project management
Quick apply
12d
Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
Quick apply
11d
Service Desk Team Leader
IVC —Bristol
- £40,000 - £55,000 a year
- Hybrid work
- Azure
- Windows
- AWS
- Employee discount
Software Customer Service Manager
Oxford Instruments plc —Bristol
- Azure
- Schematics
- Sales
- Annual leave

More jobs to discover

Find similar jobs that you might be interested in.

Lead Service Desk Analyst
Rotork —Bath
Support the day-to-day coordination of Service Desk activities, ensuring smooth delivery aligned with ITIL 4 best practices.
Quick apply
11d

I want to receive the latest job alerts for technical support manager in henton, som

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support manager jobs near henton, som

Customer Technical Support Manager

Refresco -
Bridgwater

Quick apply

Job details

12 days ago

Qualifications

Project management

Full job description

Customer Technical Support Manager

Permanent

Refresco Bridgwater

H15

About The Role

A Customer Technical Support Manager manages the technical relationship between customers and the company, ensuring customer expectations are met in a timely and positive manner.

Manage the technical relationship with customers, ensuring expectations are understood, communicated, and consistently met.
Respond to customer enquiries, conduct site visits and audits, and represent the business at customer review meetings.
Collaborate with site quality teams and commercial account managers to implement customer-driven quality improvements.
Investigate escalated customer complaints and product withdrawals, identify root causes, and implement corrective actions.
Liaise with local authorities to resolve regulatory and enforcement matters while ensuring compliance with safety, hygiene, and housekeeping standards.
Demonstrate strong leadership, empower team members, drive continuous improvement, and maintain high ethical standards with a focus on customer satisfaction.

About You

The ideal candidate will have demonstrable operational experience, ideally within a fast-moving consumer goods (FMCG) manufacturing environment, with a strong understanding of modern manufacturing methodologies and quality systems. They will have a genuine interest in the food and beverage industry and a passion for driving continuous quality improvement. The successful candidate will also possess strong project management skills and proven experience in managing customer quality and technical complaints, using a proactive, customer-focused approach to resolve issues and implement effective corrective actions.

We want someone who will lead and role model to the Refresco core values - agile, responsible, excellent, passionate and entrepreneurial - see here for more detail:

https://www.refresco.co.uk/uk/about/our-values

Refresco believes that equal opportunity for all is fundamental to our company's values and all our applicants can expect fairness and transparency in our recruitment process.

Quick apply

Refine Your Search

technical support manager jobs in henton, som

Customer Technical Support Manager

Lead Service Desk Analyst

Service Desk Team Leader

Software Customer Service Manager

More jobs to discover

I want to receive the latest job alerts for technical support manager in henton, som

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected