An exciting opportunity has arisen within the Head, Neck and Orthopaedic Directorate for a Receptionist / Clerk to be primarily based in Podiatric Surgery which is based at Ruckhall Lane in Belmont, Hereford. The successful postholder may need to work within other areas in the Division so flexibility and a positive, adaptable approach to service needs are essential.
The post holder would need to be available between 07:30 – 17:00 however, exact hours can be discussed and agreed upon appointment.
The Podiatric Surgery Department provides both inpatient and outpatient services, offering the opportunity to work alongside a diverse range of healthcare professionals in a dynamic and supportive environment.
This is an exciting opportunity to become part of a small, friendly and highly collaborative team where no two days are the same. You will play a vital role in ensuring the smooth running of the service, acting as a key point of contact for patients, visitors and colleagues.
Administrative Responsibilities
- Provide a comprehensive clerical and reception as required, undertaking a variety of work related correspondence, photocopying and filing according to the requirements of the service.
- To electronically book, retrieve and track patient case notes when necessary and record the movement of notes on PAS.
Ensure that notes are complete and that correspondence and investigation results are filed correctly before the notes are returned to Health Records.
- Opening of internal notes, distribute as appropriate and book through PAS.
- To gain an understanding and knowledge of RTT if required.
- Sending out letters/reports/notes to other departments within the hospital.
- To admit, arrive, discharge, book appointments and amend demographic patient details as necessary.
- To answer the telephone in a courteous, professional and pleasant manner at all times, within the agreed timescale and according to the standard Trust greeting. Ensure that messages are relayed and actioned in an appropriate and timely fashion.
- To greet patients in a professional manner upon arrival, provide the relevant information to them and direct them to the appropriate waiting areas and notify patients of extended waiting times if delays occur.
- To telephone, monitor, maintain and record data for attendance (DNA) levels as necessary.
Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.
We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we’d want for our family and friends.
More than 3,500 people work for the Trust – they tell us it’s a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Russell Hardy, Trust Chairman: “The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential.”
Our values - Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time…all the time.
To view role requirements and role responsibilities in full, please view ‘supporting documents’ linked to this vacancy.
