Cost manager Work, Jobs in Hersham (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
23h
Hotel Manager
Leesco Hotel Limited —Weybridge
- £50,000 - £60,000 a year
- Full-time
- Hospitality
- Management
- Hotel
- Free parking
- Employee discount
Quick apply
13d
Purchasing Manager
Accent Catering Services Ltd —Staines-upon-Thames
- £63,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Travel
- Free parking
- Employee assistance programme
Quick apply
Service Delivery Manager
Johnson Controls —Sunbury
- Full-time
- Management
- Customer service
- Leadership
- Employee assistance programme
- Referral programme
Store Manager
Aldi —Guildford
- £52,910 - £69,000 a year
- Management
- Time management
General Manager
Rarebreed Dining —Weybridge South
- £45,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
18h
Customer Delivery Manager Service
Johnson Controls —Sunbury
- Full-time
- Management
- Customer service
- Leadership
- Employee assistance programme
- Referral programme
7d
Project Installations Manager
Crouch Design Ltd —Esher
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Office
Quick apply
4d
Project Manager (South)
ISS Facility Services —Weybridge
- Analysis skills
- Project management
- Agile
Quick apply
11d
Customer Support Manager
WeMaintain —London
- £50,000 - £60,000 a year
- Hybrid work
- Maintenance
- Contracts
- Leadership
Quick apply
People Operations Manager - Events
Sodexo —Ascot
- Up to £44,000 a year
- Weekend availability
- Microsoft Excel
- Driving
- Organisational skills
- Employee assistance programme
Quick apply
5d
Operations Manager
Johnson Controls —Sunbury
- Full-time
- Travel
- Employee assistance programme
- Referral programme
Operations Manager - Autonomous Vehicles
AV Operations Ltd —Hammersmith
- £65,000 - £70,000 a year
- Full-time
- Analysis skills
- In-person
- AI
Quick apply
4d
General Manager
Lampton Leisure —Feltham
- Full-time
- Hospitality
- Management
- Microsoft Office
- Employee assistance programme
- Gym membership
4d
Assistant Manager / Manager, Capital Projects Cost Consultant, Infrastructure & Real Estate
Deloitte —London
- Hybrid work
- Analysis skills
- Travel
- Contracts
Development Surveyor / Development Appraisal Manager
BuildUp —Walton-on-Thames
- £30,000 - £75,000 a year
- Full-time
- Customer service
- Analysis skills
- Bachelor's degree
- Free parking
- Sick pay
Quick apply
4d
National Operations Manager
DPD Group UK —Reading
- £59,500 a year
- Weekend availability
- Management
- Continuous improvement
- Mentoring
Quick apply
12d
Retail Deputy Manager
The Works —Walton-on-Thames
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Cost Manager
Rider Levett Bucknall —London
- Full-time
- Hybrid work
- Contracts
- Gym membership
Quick apply
13d
Data Enrichment Manager
Somerset Bridge Group —East Grinstead
- Up to £90,000 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Maths
- Annual leave
- Referral programme
Quick apply

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
23 hours ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

cost manager jobs in hersham

Customer Service Manager

Hotel Manager

Purchasing Manager

Service Delivery Manager

Store Manager

General Manager

Customer Delivery Manager Service

Project Installations Manager

Project Manager (South)

Customer Support Manager

People Operations Manager - Events

Operations Manager

Operations Manager - Autonomous Vehicles

General Manager

Assistant Manager / Manager, Capital Projects Cost Consultant, Infrastructure & Real Estate

Development Surveyor / Development Appraisal Manager

National Operations Manager

Retail Deputy Manager

Cost Manager

Data Enrichment Manager

I want to receive the latest job alerts for cost manager in hersham

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