Customer service team lead Work, Jobs in Herstmonceux, Esx (with Salaries)

Sales Team Leader
TR Fastenings —East Grinstead
- £36,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
6d
Lead Online Manager
Sainsbury's —Haywards Heath
- From £36,250 a year
- Management
- Leadership
- Employee discount
5d
Creative Social Content & Customer Lead Management Intern
Thames Motor Group —Royal Tunbridge Wells
- Full-time
- Sales
- Driving
- In-person
Quick apply
Front of House Team Member / Designated Premises Supervisor (DPS)
Bellfern L&H Ltd —Newhaven
- £14.50 - £15.50 an hour
- 8 hour shift
- Hospitality
- Bar
- Management
- Free parking
- Annual leave
Quick apply
1d
UK Team Leader (Chain 1 & 5)
Mountain Warehouse —Haywards Heath
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d

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customer service team lead jobs near herstmonceux, esx

Sales Team Leader

TR Fastenings
East Grinstead

Quick apply

Job details

Full-time
£36,000 - £38,000 a year
6 days ago

Benefits

Free parking
Health & wellbeing programme
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Sales
Customer service
Microsoft Office
Contracts
Account management
Leadership
Communication skills
Category C Licence

Full job description

Who we are

At TR, part of Trifast plc, we’re more than fasteners—we’re the trusted partner behind some of the world’s most advanced industries. As a global leader in the design, engineering, manufacture, and supply of fastenings and Category ‘C’ components, we deliver smart, efficient solutions that enhance performance across major assembly operations.

From Automotive to Smart Infrastructure and Medical Equipment, our focus on engineering excellence and streamlined supply keeps us at the forefront of progress.

We’re looking for a driven and dynamic Transactional & UK Distribution Sales Team Leader to contribute to our continued success on a permanent basis.

We are looking to recruit a Transactional & UK Distribution Sales Team Lead on a permanent basis to join our team based at our site, East Grinstead (RH19 1XZ). The role is 37.5 hours per week 08:30 – 17:00 Monday – Thursday and 08.30 – 15.45 on a Friday.

For the first 6 months the role will be fully office based. Upon completion of a probation period, this will be reviewed with the possibility of going hybrid.

The Role

Reporting to the Customer Operations Manager, The Transactional & UK Distribution Sales Team Leader will be responsible for the day to day running of the Transactional & UK Distribution Team, to lead, motivate and develop the team. As a Team Leader, you will be responsible for supporting the day-to-day operations, leading a team to achieve performance targets, and creating a positive and productive working environment.

Key Tasks

· Lead, coach, and motivate the team to achieve individual and departmental objectives.

· Conduct one-to-one meetings, performance reviews, probation reviews, return-to-work meetings, and wellbeing discussions.

· Manage attendance, absence, performance, capability, and disciplinary matters in line with company policies.

· Identify training needs, develop employees, and deliver inductions and mandatory training.

· Plan workloads and monitor team performance to meet operational and customer service targets.

· Support recruitment activities, including shortlisting, interviewing, onboarding, and training new employees.

· Manage customer accounts, resolve escalations, and maintain high standards of customer service.

· Liaise with customers and internal teams to ensure successful delivery of ongoing business and projects.

· Monitor sales performance, drive revenue growth, maintain profit margins, and manage pricing reviews for key accounts.

· Produce management reports, communicate business updates, and support continuous improvement initiatives.

· Ensure compliance with company policies, procedures, health and safety requirements, and key performance indicators, including stock reduction targets.

The Candidate

We are looking for an experienced and ambitious sales team leader who is passionate about achieving outstanding results and driving high performance. You will have previous experience managing a sales team and be motivated to lead by example, inspiring others to be the best they can be. A strong focus on process and compliance is essential, with the ability to ensure work is completed accurately and consistently while maintaining high standards across the team.

The ideal candidate will possess excellent decision-making and problem-solving skills, along with exceptional verbal and written communication abilities. You will be customer-focused, committed to delivering service excellence, and confident in handling customer queries and escalations professionally. Experience coaching, developing, and supporting team members through regular feedback, training, and performance management is important, as is the confidence to lead and facilitate monthly sales meetings.

Good working knowledge of Microsoft Office applications, including Word, Excel, Teams, and Outlook, is required, while experience with Microsoft Dynamics 365 (D365) would be advantageous.

If you are interested, know of someone who might be or have any queries, please contact:

[email protected]

To apply for this role, kindly send your CV and specify the position you are applying for to the above email.

Job Types: Full-time, Permanent

Pay: £36,000.00-£38,000.00 per year

Benefits:

Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay

Experience:

managing a sales team: 2 years (preferred)
Sales: 2 years (preferred)
Customer service: 2 years (required)
Account management: 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in East Grinstead

Quick apply

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customer service team lead jobs in herstmonceux, esx

Sales Team Leader

Lead Online Manager

Creative Social Content & Customer Lead Management Intern

Front of House Team Member / Designated Premises Supervisor (DPS)

UK Team Leader (Chain 1 & 5)

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