Join Air Energy Limited – A Company That Powers Innovation & Growth!
At Air Energy Limited, we’re not just experts in Compressed Air Sales, Installation, and Service, we’re a team that drives innovation, delivers excellence, and values every team member. Based in Hertford, we provide complete air system solutions, from expert consultation and product sales to custom design, seamless installation, and ongoing service and maintenance.
Why Choose Air Energy?
✔ A Company That’s Going Places – We’re growing fast and investing in the future. Join us and grow with us!
✔ A Team That Supports You – We believe in collaboration, open communication, and making work enjoyable.
✔ Real Career Progression – We invest in training, mentorship, and opportunities that help you advance.
✔ A Business That Innovates – We stay ahead by embracing new technologies, best practices, and continuous improvement.
✔ A Workplace That Cares – We understand work-life balance, well-being, and the value of celebrating success together.
More Than Just a Job
At Air Energy, we don’t just hire employees we build careers. Whether your passion is marketing, health & safety, service excellence, or leadership, you’ll have the opportunity to make a real impact in a company that values your ideas and expertise.
If you’re looking for a workplace where your contributions matter, where your growth is supported, and where you’ll be part of something exciting, then Air Energy Limited is the place for you!
✅ Location: Hertford (Office-based)
✅ Salary: £34,000 - £37,000 (depending on experience)
✅ Hours: Monday to Friday, 8 AM – 5 PM
We are recruiting for an experienced Senior Service Co-ordinator to join a growing business with a welcoming, family-feel environment based in Hertford!
We have recently moved to a new, purpose-built premises in Hertford that’s nearly three times the size of our previous site. This marks a key milestone in our growth journey, and we’re looking for someone who can play a key role in supporting our service operations as we scale.
This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys building strong customer relationships, and takes pride in delivering a high-quality service.
What’s in it for you?
✅ A fantastic place to work – Be part of a supportive, people-focused company.
✅ 25 days holiday – Plus bank holidays for a great work-life balance.
✅ Private healthcare – We care about your well-being.
✅ Free onsite parking – No hassle.
✅ Company events – We celebrate success and foster team spirit.
✅ Career progression opportunities – Develop your skills and grow with us.
✅ Dog-friendly office – Comfortable with dogs? You’ll fit right in!
What you’ll be doing
The Senior Service Co-ordinator will play a key role in overseeing service operations, ensuring the effective planning, coordination, and delivery of installations, service, and breakdown activities while maintaining strong relationships with customers.
✅ Overseeing all service, installations, maintenance, and reactive breakdown activities.
✅ Managing engineer schedules and job prioritisation to meet service delivery targets.
✅ Monitoring job progress, resolving scheduling conflicts, and ensuring smooth operations.
✅ Maintaining accurate service records, documentation, and reporting across systems.
✅ Providing day-to-day supervision and support to the Service Administrator.
✅ Allocating workloads and ensuring service processes are followed consistently.
✅ Acting as the primary point of contact for customer enquiries and escalations.
✅ Delivering excellent customer service through proactive communication and follow-up.
✅ Building and maintaining strong relationships with key customers.
✅ Using CRM and service systems to track performance and customer interactions.
✅ Identifying opportunities to improve processes, efficiency, and customer experience.
Experience required
✅ Proven experience in a Service Co-ordination or similar role
✅ Technical experience from engineering or distribution industries would be advantageous
✅ Excellent communication and organisation skills
✅ Strong customer service and relationship management experience
✅ Experience supervising or supporting team members
✅ Knowledge of CRM or service management systems
✅ Ability to work in a fast-paced, operational environment
What are we looking for?
✅ A proactive, solutions focused mindset
✅ Excellent communication and interpersonal skills
✅ Strong attention to detail and organisational ability
✅ Ability to prioritise and manage multiple tasks effectively
✅ A team player with leadership capability
✅ A commitment to delivering high standards of service
What’s in it for you?
✅ A fantastic place to work – Be part of a supportive, people-focused company.
✅ 25 days holiday – Plus bank holidays for a great work-life balance.
✅ Private healthcare – We care about your well-being.
✅ Free onsite parking – No hassle.
✅ Company events – We celebrate success and foster team spirit.
✅ Career progression opportunities – Develop your skills and grow with us.
✅ Dog-friendly office – Comfortable with dogs? You’ll fit right in!
Apply now and become a key part of Air Energy Limited!
Pay: £34,000.00-£36,000.00 per year
Benefits:
- Free parking
- On-site parking
- Private medical insurance
Ability to commute/relocate:
- Hertford: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Do you live in within 15-20 miles of Hertford?
Experience:
- Customer service: 3 years (required)
Location:
Work Location: In person
