2nd line support engineer Work, Jobs in Hessle, Ery (with Salaries)

2nd/3rd Line IT Support Engineer
Genesis Business Systems Ltd —Kingston upon Hull
- Up to £39,995 a year
- Full-time
- Windows
- Travel
- In-person
- Free parking
Quick apply

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2nd/3rd Line IT Support Engineer

Genesis Business Systems Ltd
Kingston upon Hull

Quick apply

Job details

Full-time
Up to £39,995 a year

Benefits

Free parking
Casual dress
On-site parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
TCP
Incident management
LAN
Ticket management
Windows
Network infrastructure
VoIP
Zendesk
ITIL
Computer hardware
CompTIA Network+
Ticket management systems
Technical support incident logging
Network support
Mac OS
IP networking
Application support
Communication skills
Network Security

Full job description

Job Overview

Genesis are looking for an experienced and highly capable 2nd/3rd Line IT Support Engineer to join our Technical Services team. This role is ideal for someone who thrives on solving complex issues, enjoys working with a wide range of technologies, and can take ownership of high‑priority incidents and projects. You’ll act as an escalation point for 1st/2nd line engineers while contributing to the stability, security, and continuous improvement of our Customer’s IT environment. The role will be office based in Hull, with some travel to Customer sites as required.

Duties

Deliver advanced technical support for escalated issues related to computer networking, operating systems, hardware, and software across diverse platforms including Windows and macOS.
Troubleshoot and resolve complex problems involving Microsoft Windows Server environments, Active Directory management, DNS configuration, TCP/IP networking, VPN connectivity, Firewalls, and LAN/WAN infrastructure.
Manage and support enterprise tools such as Datto RMM, Kaseya BMS, Kaseya IT Glue, and other systems to track incidents and ensure timely resolution.
Perform software troubleshooting for applications like Microsoft Office suite, Watchguard Antivirus, Email Security, and other business-critical tools; assist with deployment and updates as needed.
Maintain and optimize network security by configuring firewalls, VPNs, DNS settings, and analyzing network traffic to identify potential vulnerabilities or issues.
Provide desktop support for end-users by diagnosing hardware failures, replacing components, configuring peripherals, and supporting operating system installations on Windows and macOS devices.

Qualifications

Proven experience in 2nd/3rd line IT support roles with a strong background in technical troubleshooting across multiple platforms.
Extensive knowledge of computer networking concepts including TCP/IP protocols, LAN/WAN architecture, DNS management, VPN setup, Firewall configuration, and TCP troubleshooting.
Hands-on experience with Windows Server environments (Active Directory management, HyperV, DNS/DHCP) and macOS support.
Strong understanding of hardware components including computers, servers, switches, routers, firewalls, wifi, and peripherals.
Proficiency in using ticketing systems like Autotask/BMS, NinjaOne or Zendesk for incident tracking and resolution documentation.
Excellent communication skills with the ability to convey technical information clearly to non-technical users.
Certifications such as CompTIA Network+, Microsoft Certified: Windows Server Fundamentals or equivalent are highly desirable.
Analytical mindset with strong problem-solving skills to diagnose issues efficiently and implement effective solutions promptly.

Join us to be part of a vibrant team where your expertise drives technological excellence! We are committed to fostering an inclusive environment that values innovation and continuous learning—empowering you to grow your career while making a real difference in our organisation’s success.

Pay: Up to £39,995.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Ability to commute/relocate:

Kingston upon Hull HU3 4DD: reliably commute or plan to relocate before starting work (required)

Experience:

proven IT support: 3 years (required)

Work Location: In person

Quick apply

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2nd/3rd Line IT Support Engineer

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