Met technician Work, Jobs in Hessle, Ery (with Salaries)

Senior Customer Service Advisor
Redline motor services —Cleethorpes
- £25,000 - £28,000 a year
- Full-time
- Cleaning
- In-person
- Cash handling
- Employee discount
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11h

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Senior Customer Service Advisor

Redline motor services
Cleethorpes

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Job details

Full-time
£25,000 - £28,000 a year
11 hours ago

Benefits

Company pension
Employee discount
On-site parking

Qualifications

Vehicle service booking
Driving Licence
Personal upselling recommendations
Client engagement
Upselling
Automotive service
Cleaning
Customer support
Customer interaction
Sales and customer service experience
Cash handling
Communication skills
Mechanical knowledge
Add-on sales
Time management

Full job description

Job Summary
We are seeking a dedicated and customer-focused Service Advisor to join our team. The ideal candidate will serve as the primary point of contact for customers, ensuring their needs are met while providing exceptional customer service. This role requires a blend of strong communication skills, mechanical knowledge, and the ability to upsell services effectively using time management systems. A knowledge of vehicle parts is an imperative part of job role.

Responsibilities

Greet customers warmly and ascertain their service needs.
Been accurate in quoting/invoicing/stock ordering and managing vehicle bookings.
Provide detailed explanations of services and repairs required for vehicles To customers.
Upsell additional services and products based on customer needs and vehicle condition.
Handle cash transactions accurately and efficiently.
Maintain accurate records of customer interactions and service requests.
Collaborate with technicians to ensure timely service delivery.
Keep the service area organised cleaned and presentable at all times

Requirements

Proven experience in customer service, preferably in an automotive environment.
Strong upselling skills with a track record of meeting sales targets.
Basic mechanical knowledge to understand vehicle issues and communicate effectively with customers.
Proficient in cash handling procedures.
Excellent communication and interpersonal skills.
Ability to work well under pressure in a fast-paced environment.
A proactive approach to problem-solving and customer satisfaction.
Valid full UK driving license

Join our team as a Service Advisor, where your expertise will contribute to enhancing the customer experience while building long term relationships

Job Type: Full-time

Pay: £25,000.00-£28,000.00 per year

Benefits:

Company pension
Employee discount
On-site parking

Work Location: In person

Quick apply

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Senior Customer Service Advisor

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