Job Introduction
Your new role…
As part of our Digital Product and UX team, this role supports the delivery of website projects, enhancements and initiatives that contribute to Sofology’s digital strategy and vision.
Reporting to the Senior Online Product Manager, you will work closely with UX designers and collaborate with the wider web team, IT and stakeholders across the business to help deliver seamless and engaging customer experiences.
You will support the interpretation of research and insights, document requirements, coordinate day-to-day digital initiatives and test fixes and new developments. Through this, you will play an important role in improving the end-to-end omni channel customer journey.
You will translate research and insights into clear requirements, coordinate digital initiatives, and support the testing and delivery of fixes and new developments. Through this, you will play an important role in improving the end-to-end omni channel customer journey.
We’re looking for someone who is proactive and eager to learn, comfortable working in a fast-paced environment, and able to demonstrate strong attention to detail with a positive, ‘can-do’ attitude.
A day in the life of…
Coordinating a stream of development projects remain, ensuring alignment with end-to-end project processes through effective planning, documentation, and presentation Bridging communication between key stakeholders including UX, design, trading and IT, ensuring all stakeholders are aligned on actions and informed of project progress
Sharing and owning updates of new launches on internal communications platform & across the business
Assisting in creating business cases for key initiatives, enabling effective prioritisation and strategic road map planning
Creating and managing development tickets in Jira using clear user story formats. Represent these requirements in planning sessions with the development team
Prioritising and refining the development backlog, balancing urgent defects, alongside high priority road map initiatives.
Overseeing the website release process. Testing and approving website development initiatives, flagging issues and proactively working across teams to resolve promptly
Tracking processes for all new developments, collaborating with third-party partners to scope new tracking requirements to generate meaningful insights
Being a product expert, in order to answer queries and be a point of contact across the business for raising & investigating site issues to resolution
Reviewing competitors & explore new ideas on how to improve the online customer journey
In an ideal world…
You’ll already have a few of these skills and experiences up your sleeve…
This role would suit someone who has experience of, or has skills suited to a digital projects, product or UX role
Proactive and hands-on, with the ability to problem-solve and manage ad hoc tasks to support the successful setup and delivery of projects.
Calm, well organised with a problem solving approach
Ability to build strong relationships across the business and communicate clearly and confidently
Inquisitive and able to capture questions to gain relevant information needed to make development a success
Knowledge of e-commerce practices and technical skills advantageous
Experience of project briefing and tracking software advantageous eg. Jira / trello
Positive work attitude with a strong willingness to learn and adapt to different priorities
A passion for Digital and technology; contributing to pushing our innovation forward
Be up to date on mobile experience and e commerce trends, experience with Content Management Systems (CMS) and UX software such as Figma advantageous
Experience in a similar role is preferable
Degree in related field
Pay & Perks…
Great basic salary & company bonus
Plenty of opportunities to learn & grow
30% discount across the Group, plus 15% for your friends and family
Access to discounts at 100’s of high street retailers
Mental, physical and financial support (EAP)
Enhanced maternity & adoption pay
Spend up to £1,500 at Currys / PC World and spread the cost through Sofology
Additional days off, whether it’s your wedding, birthday or even the arrival of your new furry friend
A contributory health scheme, flu vaccines, access to a Doctor and private health check
Income protection, bereavement and life assurance - you can count on us to be there when it matters
Holiday buy back scheme (5 days)
Okay, so the list just goes on, but here’s a few more…. Share save, volunteer days and a cycle to work scheme!
A little bit about Sofology…
We’re a fun place to be and we know our people are priceless. We’re proud of our Sofologists, who roll out the red carpet to each and every one of our customers, forever working together to be bold and ambitious.
We’re all about crafting an unrivalled sofa experience that leaves our customers and Sofologists in awe. We wholeheartedly embody our values, infusing them in every aspect of our work.
Roll Out The Red Carpet - From browsing to buying and beyond, we always ensure a Very Important Customer experience - no ifs, no buts.
A Seat for Everyone - Be yourself and feel at home. We know that different backgrounds and experiences make us stronger.
Bold By Design - We're a courageous brand with ambition and drive. We’ll never settle for second best and always strive for more.
We're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail. We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you.
So, if you want to join us on the sofa, save your seat by applying now!
