Retail customer service representative Work, Jobs in Heveningham, Sfk (with Salaries)

Customer Service Advisor - Remote
WNS Global Services —Ipswich
- Part-time
- Remote
Quick apply
Multi-drop Driver/Customer Service Assistant
Travis Perkins —Norwich
- Weekend availability
- Customer service
- Driving
- Employee discount
Retail Customer Service Assistant
bp Retail —Norwich
- £13.45 an hour
- Part-time
- Café
- Annual leave
- Employee assistance programme
8d
Customer support Consultant
Epos Now —Norwich
- £25,396 - £27,000 a year
- Full-time
- Hospitality
- Google Suite
- Customer service
- Free parking
- Annual leave
Customer Services Assistant
Chelmsford Star Co-operative Society —Lowestoft
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
6d
Customer Services Assistant
OurCoop —Lowestoft
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
7d
Retail Customer Service Assistant - Nights
bp Retail —Scole
- £13.45 an hour
- Part-time
- Café
- Annual leave
- Employee assistance programme
8d
Customer Service Assistant - Retail
ESS Compass —Wattisham
- £12.76 an hour
- Communication skills
Customer Service & Sales Advisor
Busseys —Norwich
- Up to £60,000 a year
- Overtime
- Customer service
- In-person
- Retail sales
- Employee discount
- Flexible schedule
Quick apply
6d
Customer Retentions Agent
Epos Now —Norwich
- From £25,396 a year
- Full-time
- In-person
- Referral programme
Customer Services Assistant
Huws Gray Group —Diss
- Sales
- Customer service
- Plumbing
- Annual leave
- Employee discount
Retail Customer Service Assistant - Temporary
bp Retail —Norwich
- £13.45 an hour
- Part-time
- Café
One Stop - Customer Service Assistant
One Stop —Norwich
- £12.81 an hour
- Full-time
1d
Logistics Customer Service and Sales Assistant
Jarrolds —Norwich
- £12.71 an hour
- Full-time
- Sales
- Customer service
- Data entry
Quick apply
1d

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Customer Service Advisor - Remote

WNS Global Services -
Ipswich

Quick apply

Job details

Part-time

Full job description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 64,000+ employees.

Job Description

Potential Varied Hours Available:

Weekday evenings: 17:00 - 22:00 | 17:30 – 22:30

Weekday mornings: 07:00 – 09:00

Saturday: 08:00 - 22:00 - Between 6-12 Hour shifts available.

Sunday - 08:00 - 22:00 - Between 6-12 Hour shifts available.

Night shifts: 22:00 - 09:00 (Different shift patterns, Monday - Sunday).

Applicants must be able to commit either a Saturday or Sunday plus bank holidays

Times are flexible and will be discussed/ arranged in interview

Flexibility may be required to complete a training period for up to 35 hours per week.

Basic Purpose and Function:

To provide excellent customer service to our Clients, by ensuring that all telephone calls are answered promptly and dealt with professionally and applying a proactive approach to claims handling.

To negotiate all heads of claim within the Service Level Agreements on economic terms, adhering to excellent service standards and best practice

Key Tasks:

Answering the telephone and signing off calls in accordance with WNS’ agreed procedures
Handle inbound FNOL calls relating to motor insurance claims, delivering a calm, clear, and reassuring customer experience in a timely manner.
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.
Maintain compliance with industry regulations, internal policies, and data protection standards
Assess urgency and direct calls appropriately, including escalating complex or high-priority cases.
Ensure correct prioritisation of workload and time management schedules are adhered to
Communicate clearly and professionally, explaining the next steps and managing customer expectations
Balance empathy and efficiency, supporting customers who may be distressed following an accident or incident.
Making all liability enquiries necessary to allow you to negotiate settlement of Customer claims on the best possible terms
Assess circumstances with a critical eye, remaining alert to potential indicators of fraudulent activity and raising concerns in line with internal procedures.
Complaint handling within agreed company procedures
Keeping the policyholder informed both verbally and in writing of the status of the claim
Carry out administration on files including general typing of emails and keeping a well organised and up to date portfolio of claims, which you will manage proactively and efficiently
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.

Qualifications

High School or Lower.

Quick apply

Refine Your Search

retail customer service representative jobs in heveningham, sfk

Customer Service Advisor - Remote

Multi-drop Driver/Customer Service Assistant

Retail Customer Service Assistant

Customer support Consultant

Customer Services Assistant

Customer Services Assistant

Retail Customer Service Assistant - Nights

Customer Service Assistant - Retail

Customer Service & Sales Advisor

Customer Retentions Agent

Customer Services Assistant

Retail Customer Service Assistant - Temporary

One Stop - Customer Service Assistant

Logistics Customer Service and Sales Assistant

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