Job Summary - Immediate start
Job Purpose
Soha Response is our new in-house contracting business. This role is an essential part of the team, providing a comprehensive, efficient and responsive property maintenance service.
Role specific duties;
- Develop and manage appointment schedules to support Soha Response's repairs and maintenance initiatives.
- Utilise Total Mobile software to optimise planning and scheduling processes, ensuring the correct Trade Operative is deployed.
- Manage the delivery of jobs allocated to Trade Operatives, balancing internal staff and subcontractors as appropriate to meet SLAs.
- Oversee the scheduling of reactive & void works, ensuring tasks are assigned to the appropriate resources based on location, expertise, and response time targets.
- Monitor job progress to completion, ensuring all parts and materials are accounted for and all required documentation is completed.
- Optimise Trade Operative productivity by ensuring the efficient use of workdays, following up on incomplete jobs and reassigning as necessary.
- Arrange third-party attendance and manage Purchase Orders and Work Requests to meet response times and cost requirements.
- Escalate issues related to jobs, clients, or Trade Operatives, and maintain full audit trails.
- Proactively report deficiencies in systems or equipment that could impact service delivery, safety, or the environment.
What you will need to have:
- Experience in planning and scheduling roles, ideally within social housing or repairs and maintenance services.
- Demonstrated proficiency in Total Mobile software or other scheduling tools through hands-on application.
- Strong analytical and problem-solving skills with a track record of identifying and implementing effective solutions.
- Ability to work well under pressure in a fast-paced setting, handling multiple priorities with efficiency.
Successful candidates will be subject to a basic DBS check.
No role profile can cover every issue which may arise within the post at various times and the postholder is expected to carry out other duties from time to time, which are broadly consistent with those described.
Pay: £28,840.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
Ability to commute/relocate:
- Didcot OX11 7NN: reliably commute or plan to relocate before starting work (preferred)
Education:
- GCSE or equivalent (preferred)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Didcot OX11 7NN
