Customer service manager Work, Jobs in Hickstead, Wsx (with Salaries)

Senior Customer Success Manager
KILLSTAR —Brighton
- £54,000 - £57,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
Head of Events & Hospitality
Platform Nine 2025 Ltd —Hove
- £50,000 a month
- Hospitality
- Management
- Organisational skills
- Sick pay
Quick apply
1d
Global Customer Experience Manager
The GelBottle Inc. —Brighton
- Hybrid work
- Leadership
- Employee discount
Quick apply
3d
Customer Experience Team Leader
Worthing Homes —Worthing
- £34,533 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Customer Liaison Manager
Balfour Beatty —Lewes
- Hybrid work
- Maintenance
- Organisational skills
- Contracts
- Annual leave
3d
Assistant Manager
Wickes —Burgess Hill
- Full-time
- Travel
- Leadership
- Communication skills
- Employee discount
13d
Production Manager
Cut My —Henfield
- £40,000 - £45,000 a year
- Full-time
- Project management
- Continuous improvement
- In-person
- Free parking
- Store discount
Quick apply
3d
Customer Account Operations Manager
Civil Aviation Authority —Gatwick Airport
- Up to £60,000 a year
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Continuous improvement
- Annual leave
- Gym membership
6d
Business Development Manager (BDM) - Brighton - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Brighton
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Customer Operations Senior Manager
OneFamily —Brighton
- Full-time
- Communication skills
4d
Customer Relations Manager
Hamberley Care Homes —Hailsham
- Full-time
- Sales
- Customer service
- Hotel
- Free parking
- Employee assistance programme
12d
Free People Assistant Visual Manager - Brighton, UK
Free People —Brighton
- Nights as needed
- Bar
- Annual leave
- Employee assistance programme
Garden Centre Branch Manager – Full Time
Tates of Sussex —Hassocks
- Full-time
- Management
- Sales
- Driving
- Employee discount
Front Office Manager
Brighton Harbour Hotel —Brighton
- £30,000 - £34,000 a year
- Full-time
- Hotel
- Front desk
- Leadership
Quick apply
Business Development Manager (BDM) - Guildford - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Guildford
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Assistant Manager
Screwfix —Haywards Heath
- Up to £30,000 a year
- Full-time
- Annual leave
- Employee discount
Team Leader - Rent Arrears
LRG —Worthing
- Hybrid work
- Customer service
- Analysis skills
- Supervising experience
Quick apply
Sales Manager for Marketplace & Wholesale (Part-time)
Toby Tiger —Lancing
- £30,000 - £32,000 a year
- Part-time
- Microsoft Excel
- Sales
- Analysis skills
- Free parking
- Store discount
Quick apply
6d
Store Manager - Designate
Halfords —Shoreham by Sea
- £37,000 - £42,000 a year
- Full-time
- Sales
- Microsoft Office
- Leadership
- Annual leave
- Employee discount
10d
Switchboard Deputy Manager
Mitie —Hove
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d

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Senior Customer Success Manager

KILLSTAR -
Brighton

Apply Now

Job details

Full-time
£54,000 - £57,000 a year

Benefits

Employee assistance programme

Qualifications

Communication skills

Full job description

The KILLSTAR brand-universe is an invitation for people to explore, discover, and become who they are. We help affirm this invitation by creating an inclusive, supportive environment where our team members are embraced exactly as they are.

We are looking for a customer-focused leader to drive best-in-class experience for our community, in this role you will lead our remote Customer Success team, ensuring seamless post purchase journeys, strong community engagement and continuous improvement across all touchpoints. If this sounds like you, please read on!

WHAT YOU’LL DO:

Lead and develop a team of Customer Experience Advisors, ensuring service levels are met, customer satisfaction is high and retention is maximised.
Foster a customer first culture across all departments.
Implement policies & procedures that align with the interests of the brand and its customers, including a process of continual improvement.
Train, coach and mentor team members, including any performance reviews, skills mapping and succession planning.
Act as an escalation point for customer inquiries, guiding the team through complex issues.
Own the end-to-end customer returns process, ensuring timely resolution of cases. Analyse trends, collaborate with the internal teams (Operations, Logistics, Product) to ensure customers receive clear, empathetic communication through the return journey.
Provide customer insights to influence product development, merchandising and marketing.
Manage the NPS & CSAT score process. Build predictive reporting, anticipating churn risk or problem categories before they spike.
Track key metrics such as repeat purchase and customer lifetime value, developing strategies to improve them.
Oversee complaints handling, ensuring policies remain effective and that public facing issues (social media, reviews etc) are managed quickly and positively.
Partner with internal and external teams such as internal ticketing systems, returns systems, shipment tracking systems, to optimise the full customer journey.
Lead seasonal and crisis planning, ensuring smooth customer communications during high-volume or sensitive periods.
Drive CX technology improvements, leveraging automation and self-service tools without losing brand authenticity.

WHO YOU ARE:

Problem-Solver: you geek out on simplifying complexity, discovering hidden answers, rooting out hidden problems, and finding solutions.
Comfortable With Ambiguity: you’re able to be compassionate yet tough, strong but flexible, and know when to zero in on the “gray area” vs. keeping it “black and white”.
An Agile Learner: you learn quickly when something changes, you see failure as an opportunity, and you easily understand underlying structures and intentions.
Solid Decision Maker: your solutions and suggestions are based on wisdom, critical thinking, experience, and sound judgment.
Compassionate Leader: you are genuinely interested in the success of others, a champion for their goals, offering appreciation and feedback; you’re viewed as approachable and fair.
Reliable Communicator: you are good about keeping people updated about changes, and your written and verbal communication is clear and concise.

YOUR EXPERIENCE INCLUDES:

Representing a brand in a digital environment - whether in customer service, marketing, or other online content delivery.
Learning and using different software and online tools.
Lots of collaboration across multiple teams and decision-makers.
Accountability for Key Performance Indicators.

BONUS IF YOU:

Have worked with e-commerce platforms such as Shopify or WooCommerce.
Understand domestic & international shipping processes.
Have knowledge of warehouse or inventory management systems.
Have managed a customer support team.

WORK HOURS & LOCATION:

We support a hybrid working model, with 3 days per week at our Brighton HQ and 2 days flexible. This is a full-time role working 37.5 hours per week, Monday to Friday between 8:00am - 6:00pm.

OUR BENEFITS & PERKS:

Increased Holiday Allowance based on tenure
Summer Fridays Early Finish
YOU Day - one paid day off each year, just for you
One paid volunteer day each year to support a charity or cause of your choice
Flexible benefits platform designed around your wellbeing and personal preferences
Employee Assistance Programme to offer support for personal or work-related issues aswell as financial and legal advice

DOES THIS SOUND LIKE YOU?

KILLSTAR is committed to a world where what makes us different makes us strong. We are a proud equal opportunity employer, and we back that up with a “come as you are” culture that is welcoming, inclusive, and safe. If you can see yourself being successful and excited in this role, we want to hear from you.

All qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law.

Apply Now

Refine Your Search

customer service manager jobs in hickstead, wsx

Senior Customer Success Manager

Head of Events & Hospitality

Global Customer Experience Manager

Customer Experience Team Leader

Customer Liaison Manager

Assistant Manager

Production Manager

Customer Account Operations Manager

Business Development Manager (BDM) - Brighton - Circa 41k Package - 53k OTE Uncapped

Customer Operations Senior Manager

Customer Relations Manager

Free People Assistant Visual Manager - Brighton, UK

Garden Centre Branch Manager – Full Time

Front Office Manager

Business Development Manager (BDM) - Guildford - Circa 41k Package - 53k OTE Uncapped

Assistant Manager

Team Leader - Rent Arrears

Sales Manager for Marketplace & Wholesale (Part-time)

Store Manager - Designate

Switchboard Deputy Manager

I want to receive the latest job alerts for customer service manager in hickstead, wsx

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