It security specialist Work, Jobs in Hickstead, Wsx (with Salaries)

IT Service and Support Analyst
OneFamily —Brighton
- £30,000 - £35,000 a year
- Full-time
- Microsoft Access
- Microsoft Office
- IT
9d
Senior Incident Mangement & Resilience Lead
Applied Resilience —Reigate and Banstead District
- From £65,000 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
Quick apply
Microsoft 365 Specialist
East Sussex County Council —Lewes
- Analysis skills
- AI
- Communication skills
9d
Senior TechOps Generalist
Octopus Energy Group —Brighton
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply
Senior Infrastructure Engineer
CGI —Leatherhead
- Full-time
- Azure
- Scripting
- Computer networking
Quick apply
Team Leader - Southern
Department for Work and Pensions —Brighton and Hove
- £32,137 - £37,016 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
11d
Cyber Security Architect
Thales —Crawley
- Full-time
- Remote
- Leadership
- Annual leave
- Employee discount
Regional Manager
Lanes Group —Crawley
- £65,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
Quick apply
13d
Lead Policy Analyst
Pensions Regulator —Withdean
- £46,211 a year
- Hybrid work
- Presentation skills
- Communication skills
- Time management
- Annual leave
- Flexitime
10d
Regional Employment Broker
Ministry of Justice —Arundel
- £50,001 - £60,001 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
11d
Facilities Manager
Cumnor House Sussex —Haywards Heath
- £40,000 - £45,000 a year
- Full-time
- Management
- Project management
- Human resources
- Free parking
- Employee assistance programme
Quick apply
6d
Local Growth and Visitor Economy Manager
Brighton & Hove City Council —Hove
- £57,755 - £63,123 a year
- Full-time
- Analysis skills
- Project management
- Presentation skills
- Employee discount
12d
Global Network Engineer (12 Month Contract)
Rentokil Initial Group —Crawley
- Hybrid work
- Computer networking
- IT
- Free parking
- Employee assistance programme
Quick apply
Out of hours - Client Liaison Officer
Base One —Brighton
- £14 an hour
- 12 hour shift
- First Aid Certification
- Driving
- Communication skills
Quick apply
6d
CYBER SECURITY ANALYST L3(CONTRACT)
Wipro Limited —Brighton
- Analysis skills
- APIs
- AI
3d
Airspace Modernisation Safety Specialist
Civil Aviation Authority —Gatwick Airport
- Up to £53,000 a year
- Full-time
- Hybrid work
- Presentation skills
3d
Service Performance Specialist
Cubic Corporation —Salfords
- Full-time
- Microsoft Excel
- Management
- Customer service
3d
Sales - Sales Advisor - UK
New Look —Redhill
- Part-time
- Microsoft Word
PCV Driver
Stagecoach —Worthing
- £16.49 an hour
- Overtime
- Employee assistance programme
- Employee discount
IT Engineer
Class Technology Solutions Ltd —Guildford
- £32,000 - £35,000 a year
- Full-time
- Azure
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
13d

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IT Service and Support Analyst

OneFamily -
Brighton

Apply Now

Job details

Full-time
£30,000 - £35,000 a year
9 days ago

Qualifications

Desktop support
ITIL Certification
Microsoft Access
Microsoft Office
IT support
IT
Root cause analysis
Communication skills
Active Directory

Full job description

Are you a customer-focused IT professional who enjoys solving problems, improving services, and keeping business-critical technology running smoothly? We’re looking for an IT Service & Support Analyst to deliver high-quality technical support across our organisation.

In this varied role, you’ll provide 1st and 2nd line support, with agreed advanced troubleshooting across desktops, laptops, mobile devices, telephony, printing, business applications and end-user IT services.

You’ll help colleagues resolve incidents and service requests, support identity and access management activity, assist with security and audit requirements, and contribute to projects, disaster recovery and continuous service improvement, working with specialist technical teams where escalation is required.

Providing responsive IT support through telephone, face-to-face, Microsoft Teams, email, ticketing system and remote assistance channels.

Managing incidents, service requests, small changes and project tasks in line with agreed SLAs.
Supporting identity and access management processes, including starters, movers, leavers, access provisioning, permissions changes, access reviews and audit evidence.
Investigating recurring issues, supporting root cause analysis and identifying opportunities to improve first-time fixes.
Maintaining technical documentation, procedures and knowledgebase articles.
Supporting technology projects, security activity, audits, risk controls, disaster recovery and business continuity testing, working with specialist teams where required.
Working collaboratively with IT colleagues, stakeholders and third-party suppliers to deliver reliable, secure and customer-focused IT services.

At least two years’ experience in IT support, service desk, desktop support or identity and access management.

Strong troubleshooting skills across Windows, Microsoft Office, hardware, software and end-user devices.
Experience supporting identity and access management processes, including Active Directory, Microsoft Entra ID, access provisioning, access reviews and audit activity.
Good understanding of ITSM processes, including incident, request, change, problem, knowledge and continual service improvement practices.
Familiarity with endpoint management, service management tools, Microsoft 365 administration, mobile device management, telephony and network printing solutions, with the ability to work with specialist technical teams where escalation is required.

A well-organised, customer-focused approach with excellent communication skills across telephone, face-to-face, Microsoft Teams and written channels, with the ability to prioritise under pressure.

This is primarily an on-site role, with some flexibility to work remotely in line with the team rota and business needs.

Training or awareness in ITIL V3/4, customer service, service desk support, Microsoft 365 or basic identity and access management would be advantageous.

Why join us?

You’ll join a collaborative IT team where your technical expertise, initiative and commitment to service excellence will make a real impact. If you enjoy taking ownership, learning new technologies and helping people get the best from IT, we’d love to hear from you.

OneFamily are an award-winning financial services company, providing products and services that help modern families thrive.

We believe that finance isn’t just personal. Every decision you make affects the people you care about most. That’s why we believe in creating products for modern families: the dual parents, the divorced, the single parents, the live-in grandma and the mate that your kid calls ‘Uncle’ - whatever family means to you.

HR: [email protected]
Head Office Phone: 0800 373010
Head Office: 16-17 West St, Brighton BN1 2RL

Apply Now

Refine Your Search

it security specialist jobs in hickstead, wsx

IT Service and Support Analyst

Senior Incident Mangement & Resilience Lead

Microsoft 365 Specialist

Senior TechOps Generalist

Senior Infrastructure Engineer

Team Leader - Southern

Cyber Security Architect

Regional Manager

Lead Policy Analyst

Regional Employment Broker

Facilities Manager

Local Growth and Visitor Economy Manager

Global Network Engineer (12 Month Contract)

Out of hours - Client Liaison Officer

CYBER SECURITY ANALYST L3(CONTRACT)

Airspace Modernisation Safety Specialist

Service Performance Specialist

Sales - Sales Advisor - UK

PCV Driver

IT Engineer

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