Resideo is looking for a Dutch and French Speaking Customer Service Administrator to join our support team in Motherwell, Scotland. This is a full-time, hybrid position; currently working 2 days from home and 3 days on site.
As Customer Service Administrator, you will serve as the primary customer contact and ensure all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding orders, returns and any related issues: problems, order changes, shipping, and resolution times etc. You will also be assisting other customer service associates with administrative duties.
In addition, you will be required to communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues.
JOB DUTIES:
Customer Interaction: Engage with customers through various channels such as phone calls, emails, and other platforms to support their enquiries, requests, and concerns. Manage the relationship on a day-to-day basis in an appropriate and professional manner.
Issue Resolution: Troubleshoot and resolve customer complaints promptly and efficiently. This includes identifying the problem, offering viable solutions, and escalating complex issues to appropriate departments or individuals when necessary.
Order/Returns Processing: Assist customers in placing, modifying, or canceling orders. Where a return is required, ensure the transactions are managed and processed in line with policy.
Feedback Collection: Gather customer feedback to understand their needs, preferences, and areas for improvement. This information is valuable for enhancing service quality and informing product development.
Documentation: Accurately document customer interactions and maintain detailed records of issues, solutions, and communications. This serves as a valuable resource for reference and ensures continuity in customer support.
Team Collaboration: Work closely with other departments such as sales, C2C, supply chain planning team etc. to ensure a unified approach to customer satisfaction. This collaborative approach helps in resolving complex issues and implementing customer feedback.
Product & Service Awareness: Maintain a level of understanding of the company’s products and services to provide accurate information and assistance to customers. This often involves ongoing learning and training to stay updated with new offerings. Where relevant knowledge is not applicable, know when and where to hand over to the correct team.
YOU MUST HAVE :
Fluent French & Dutch, knowledge of English on at least basic communication level
Computer literate.
Very good verbal and written communication abilities are essential for conveying information clearly and effectively to customers.
Effective multitasking and prioritization skills ensure that customer inquiries are resolved in a timely manner.
Accuracy in documenting customer interactions and processing orders is crucial for maintaining service quality.
Enthusiastic and self-motivated
WE VALUE:
Flexibility to handle a variety of tasks and adapt to changing customer needs and company policies
Experience in a Customer Service environment
Previous experience working with SAP and intermediate level of knowledge of all Microsoft packages is preferred although not essential
WHAT'S IN IT FOR YOU:
Hybrid working, with Mondays and Fridays worked from home
A warm, friendly and collaborative team environment
Excellent training & coaching to help you excel in your role
Opportunity to work for a forward-thinking global brand
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Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions.
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com .
At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster , "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision . Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice . If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
