It support team leader Work, Jobs in High Wycombe, Bkm (with Salaries)

IT Support Team Lead - Maternity Cover
The Focusrite Group —High Wycombe
- £35,000 - £45,000 a year
- Azure
- SharePoint
- AI
- Life insurance
Quick apply
13d
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- Remote
- Computer literacy
- English
- Continuous improvement
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- Full-time
- Hybrid work
- Travel
- AI
- Communication skills
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IT Support Team Lead - Maternity Cover

The Focusrite Group -
High Wycombe

Quick apply

Job details

Fixed term contract
£35,000 - £45,000 a year
13 days ago

Benefits

Company pension
Canteen
Company events
Private medical insurance
Life insurance

Qualifications

Jira
SSO
Technical troubleshooting
TCP
Driving Licence
Azure
IT team management
Incident queue management
iOS
Ticket management
Confluence
SharePoint
IP networking
SaaS
AI
Microsoft Azure
PowerShell scripting
PowerShell
Intune
Time management
Help desk

Full job description

IT Support Team Lead - Maternity Cover

Term: Full-time, 12 month contract

Location: High Wycombe

Salary: £35000-£45000 pa + benefits

We are looking to hire an IT Support Team Lead to join the Infrastructure and Support team working out of our High Wycombe office, supporting the wider Focusrite Group of brands: Novation, Focusrite, Martin Audio, Linea Research, TiMax, ADAM Audio, Sonnox and Sequential.

This contract role will start in September 2026 and is expected to last for 12 months.

You will be responding to support tickets and working on internal improvement projects to help deliver an amazing user experience to your internal customers, facilitating the automation of internal processes and working to tight SLAs.

The role will require you to support our users across a range of technologies and debug complex integration issues while making sure that you keep our environment available & secure.

You will be a self-starter with a passion for learning, a keen eye for detail with excellent time management skills, thus having the ability to manage multiple support tickets and project tasks at any one time.

As part of the wider global Infrastructure and Support team you will also help drive the technological choices of the business.

Essential experience:

Professional experience with Microsoft Office 365 Administration
Line Management
Triage, Prioritisation and ticket queue management

o Jira and Confluence administration

o PowerShell or Graph API scripting

o SaaS admin (e.g Zoom, Miro or similar tools)

o Configuring and Supporting Single Sign-On SSO (SAML/SCIM) with Entra ID

Experience beneficial to the role:

Azure / Entra ID cloud services
SharePoint Administration
Jira / Confluence administration
PowerShell scripting
Printer Troubleshooting
MDM Platforms (Apple Business Manager, Intune, JAMF)
Android and iOS device support
Secure email gateways
ITIL-based Service Management
Networking fundamentals (TCP/IP, DNS, DHCP)
Configuring or Supporting Single Sign-On SSO
Professional use of CoPilot and AI tools
Full UK Driving Licence

About Us

Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, its solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make’.

Benefits include company pension, life insurance, private healthcare, employee purchase scheme, company music events, free lunch in the canteen at Focusrite HQ. We arrange company training sessions and encourage personal development.

Quick apply

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Team Lead, Technical Support