Service desk agent Work, Jobs in High Wycombe, Bkm (with Salaries)

Customer Service Desk Co-Ordinator
Nelson Dish and Glasswashing Machines Ltd —Acton
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
12d
Service Desk Ops Manager
DXC Technology —Farnborough
- Full-time
- Management
11d
Customer Service Co-ordinator
Nelson Dish and Glasswashing Machines Ltd —Acton
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Business Support Administrator (12 Month Fixed Term Contract)
Menzies LLP —Staines-upon-Thames
- Customer service
- Microsoft Office
- Administrative experience
Transport Coordinator
Cencora —Feltham
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Business Administrator
Menzies LLP —Staines-upon-Thames
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Front Office Supervisor - maternity cover
Lighthouse Hotel Management —Luton
- £28,593.58 a year
- Weekend availability
- English
- Hotel
- Organisational skills
- Employee discount
Quick apply
Facilities Coordinator
NAB-Jones Lang LaSalle Services —Harpenden
- Weekend availability
- Microsoft Outlook
- Customer service
- English
Quick apply
Sales Consultant (Mandarin speaking)
Berkeley Group —Wallingford
- Sales
- English
- Annual leave
Quick apply

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service desk agent jobs near high wycombe, bkm

Customer Service Desk Co-Ordinator

Nelson Dish and Glasswashing Machines Ltd
Acton

Quick apply

Job details

Permanent | Full-time
£28,000 - £32,000 a year
12 days ago

Benefits

Company pension
Transport links
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Windows
Technical support
Microsoft Office
Computer skills
Communication skills

Full job description

Service Desk Co-ordinator

Location: Acton, London
Department: Service Department
Job Type: Full-time
Reports to: Service and Sales Support Manager

Join a well-established, growing service team

Nelson is a long-established commercial catering equipment and warewashing business, supporting hospitality, education, leisure, and commercial clients across London, the South East and throughout the UK.

We are looking for a professional, organised and customer-focused Service Desk Co-ordinator to join our busy Service Department in Acton.

This is an important front-line role, helping to ensure our customers receive prompt, reliable and well-managed service support. You will be the link between customers, engineers, service agents and the wider Nelson team, making sure service calls are handled efficiently, clearly and professionally.

Essential Duties and Responsibilities:

The Service Desk Co-Ordinator will ensure that our customers and their end users receive service support as they need it. Apart from receiving the calls from the customer, they will allocate an engineer from our team or service agent from the approved list of agents. The Service Desk Co-Ordinator must provide top-notch customer service and keep Clients and service agents informed on any ongoing and outstanding service calls.

· Maintain and develop a relationship with the customer network.

· Maintain and develop a relationship with the internal engineering team and the service partner network.

· Responding to Customer calls quickly and professionally and ensuring that all issues are resolved satisfactorily.

· Documenting all work including calls made.

· Assisting other helpdesk team members when required.

· Giving the first line of diagnosis such as knowing what common error codes mean and how best to deal with them.

· Manage and maintain the data required to carry out the task.

· Have an in-depth knowledge of the Terms and conditions of the company.

· Decide whether a call is warranty, under contract, or chargeable to the end user based on company T&C’s.

· Progress all calls including paperwork, within KPI tolerances.

· Assist the rest of the service department team where required.

Education and/or Work Experience Requirements:

· Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers

· Excellent computer proficiency (MS Office – Word, Excel and Outlook)

· Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

· Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

· A customer-focused approach

· Experience in providing technical support for end-users, including remote support if required.

· Knowledge of the latest Windows operating systems and office applications

· Experience in working with products at a base technical level

· Ability to work well in a team

Physical Requirements:

· Ability to safely and successfully perform the essential job functions

· Ability to maintain regular, punctual attendance consistent with their contract of employment

· Must be able to talk, listen and speak clearly on telephone

Pay: £28,000.00-£32,000.00 per year

Benefits:

Company pension
On-site parking
Transport links

Work Location: In person

Quick apply

Refine Your Search

service desk agent jobs in high wycombe, bkm

Customer Service Desk Co-Ordinator

Service Desk Ops Manager

Customer Service Co-ordinator

Business Support Administrator (12 Month Fixed Term Contract)

Transport Coordinator

Business Administrator

Front Office Supervisor - maternity cover

Facilities Coordinator

Sales Consultant (Mandarin speaking)

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