Technical support manager Work, Jobs in Highbridge, Som (with Salaries)

Customer Technical Support Manager
Refresco —Bridgwater
- Project management
Quick apply
3d
Technical Support Manager
DVS —Cardiff
- Management
- Customer service
- Organisational skills
IT Support Team Leader
Redkite Law —Cardiff
- Full-time
- Customer service
- Travel
- Organisational skills
- Annual leave
Quick apply
Service Desk Manager
Technology Transformation Group —Cardiff
- £46,500 a year
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Leadership
- Free parking
Quick apply
Service Desk Team Leader (UK Hybrid)
IVC —Bristol
- £40,000 - £55,000 a year
- Hybrid work
- Azure
- Windows
- AWS
- Employee discount
IT Support Team Leader
Redkite Solicitors —Cardiff
- Full-time
- Customer service
- Travel
- Organisational skills
- Annual leave

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technical support manager jobs near highbridge, som

Customer Technical Support Manager

Refresco -
Bridgwater

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Job details

3 days ago

Qualifications

Project management

Full job description

Customer Technical Support Manager

Permanent

Refresco Bridgwater

H15

About The Role

A Customer Technical Support Manager manages the technical relationship between customers and the company, ensuring customer expectations are met in a timely and positive manner.

Manage the technical relationship with customers, ensuring expectations are understood, communicated, and consistently met.
Respond to customer enquiries, conduct site visits and audits, and represent the business at customer review meetings.
Collaborate with site quality teams and commercial account managers to implement customer-driven quality improvements.
Investigate escalated customer complaints and product withdrawals, identify root causes, and implement corrective actions.
Liaise with local authorities to resolve regulatory and enforcement matters while ensuring compliance with safety, hygiene, and housekeeping standards.
Demonstrate strong leadership, empower team members, drive continuous improvement, and maintain high ethical standards with a focus on customer satisfaction.

About You

The ideal candidate will have demonstrable operational experience, ideally within a fast-moving consumer goods (FMCG) manufacturing environment, with a strong understanding of modern manufacturing methodologies and quality systems. They will have a genuine interest in the food and beverage industry and a passion for driving continuous quality improvement. The successful candidate will also possess strong project management skills and proven experience in managing customer quality and technical complaints, using a proactive, customer-focused approach to resolve issues and implement effective corrective actions.

We want someone who will lead and role model to the Refresco core values - agile, responsible, excellent, passionate and entrepreneurial - see here for more detail:

https://www.refresco.co.uk/uk/about/our-values

Refresco believes that equal opportunity for all is fundamental to our company's values and all our applicants can expect fairness and transparency in our recruitment process.

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technical support manager jobs in highbridge, som

Customer Technical Support Manager

Technical Support Manager

IT Support Team Leader

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Service Desk Team Leader (UK Hybrid)

IT Support Team Leader

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