Spa manager Work, Jobs in Hillingdon, Gtl (with Salaries)

Duty Manager
Stoke Park Ltd —Slough
- Up to £52,000 a year
- Full-time
- Hotel
- Supervising experience
- Human resources
- Free parking
- Sick pay
Quick apply
9d
Events Manager
Pennyhill Park Hotel & Spa —Bagshot
- Weekend availability
- Hospitality
- Sales
- Hotel
- Employee assistance programme
- Employee discount
9d
Spa Duty Manager
Pennyhill Park Hotel & Spa —Bagshot
- £29,870 a year
- Hotel
- Organisational skills
- Guest services
- Employee assistance programme
- Employee discount
10d
Night Manager
Radisson Hotel Group —West Drayton
- £34,265.72 a year
- Full-time
- Hotel
- Organisational skills
- Front desk
- Employee discount
Quick apply
14d
Spa Manager
Richmond Harbour Hotel —Richmond
- Full-time
- Hotel
- IT
Quick apply
Spa Operations Manager
Mandarin Oriental Hyde Park —London
- Weekend availability
- Hotel
- Travel
- IT
- Health & wellbeing programme
- Employee assistance programme
13d
House Manager - West Court Retreat
Nirvana Spa & Leisure Ltd —Finchampstead
- £32,000 a year
- Weekend availability
- Hospitality
- Hotel
- Organisational skills
- Employee discount
- Gym membership
3d
Spa Manager
Harbour Hotel Guildford —Guildford
- Full-time
- Bar
- Hotel
- Employee discount
Quick apply
2d
Wellbeing & Fitness Manager
Champneys Tring —Tring
- £35,000 a year
- Full-time
- Resort
- Free parking
- Annual leave
Quick apply
Customer Relations Manager
Hamberley Care Homes —Enfield
- £73,500 a year
- Full-time
- Sales
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Library Manager
GLL —Bovingdon
- £28,739.14 a year
- Full-time
- Management
- Heavy lifting
- Customer service
- Employee discount
Spa Treatment Manager
Mandarin Oriental Hyde Park —London
- Weekend availability
- Up to 50% travel
- Hotel
- Travel
- Annual leave
- Employee assistance programme
13d
Clinic Manager
Regents Park Aesthetics —London
- £55,000 a year
- Full-time
- Management
- Social media management
- Microsoft Office
- Store discount
- Work from home
Quick apply
4d
Assistant Leisure & Spa Manager
Crowne Plaza Docklands —London
- Full-time
- Sales
- Hotel
- First Aid Certification
- Employee assistance programme
- Employee discount
Quick apply
Spa Operations Manager
Mandarin Oriental Hotel Group —London
- Weekend availability
- Hotel
- Travel
- IT
- Health & wellbeing programme
- Employee assistance programme
13d
Operations & Clinic Manager
Envisage Dental UK —Berkhamsted
- Full-time
- Leadership
- Free parking
- Referral programme
Quick apply
7d
Revenue Sales Manager
Pennyhill Park Hotel & Spa —Bagshot
- Hospitality
- Sales
- Microsoft Office
- Employee assistance programme
- Employee discount
Health Club Manager
HandPickedHotels —Redhill
- From £40,000 a year
- Weekend availability
- Hotel
- Team management
- Leadership
- Free parking
- Employee assistance programme
Duty Manager
GLL —Enfield
- £36,075 a year
- Full-time
- Management
- Customer service
- Employee discount
Spa Director
Four Seasons —London
- Full-time
- Hotel
- Marketing
- Employee discount
- Life insurance

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Duty Manager

Stoke Park Ltd
Slough

Quick apply

Job details

Permanent | Full-time | Fixed term contract
Up to £52,000 a year
9 days ago

Benefits

Free parking
Company pension
Sick pay
On-site parking

Qualifications

Supervising experience
Human resources
Guest services
Leadership
Hotel experience

Full job description

Job Overview:

The Duty Manager is responsible for overseeing the hotel’s day-to-day operations during assigned shifts, acting as the senior operational presence on property. Reporting to the Front Office Manager, the role ensures seamless guest experience delivery, operational efficiency, and effective interdepartmental coordination in line with Stoke Park’s five-star luxury standards.

The Duty Manager serves as a key point of escalation for guests and departments, managing service recovery, operational challenges, and team leadership across Front Office and wider hotel operations. They represent hotel management on shift, ensuring standards, safety, and service excellence are consistently upheld.

Key Responsibilities

Guest Experience & Service Excellence

Act as the senior point of contact for guests during assigned shifts, ensuring a warm, professional, and personalised experience.
Proactively monitor guest journey touchpoints (arrival, stay, departure) and intervene to enhance satisfaction and resolve concerns.
Manage guest feedback, complaints, and service recovery efficiently and empathetically, ensuring brand reputation and guest loyalty.
Maintain a highly visible presence in the lobby and guest-facing areas during peak periods.

Operational Management

Oversee the smooth running of daily hotel operations, with particular focus on Front Office, Concierge, Porters, Valet, and Guest Services.
Ensure effective communication and coordination between departments including Housekeeping, Engineering, Spa, F&B, and Security.
Support room allocation decisions, upgrades, VIP arrangements, and late check-outs in line with operational priorities.
Monitor occupancy levels, arrivals, departures, and special events to ensure operational readiness.
Deputise for the Front Office Manager when required, ensuring continuity of leadership and standards.

Team Leadership & Support

Supervise Front Office Supervisors and Assistants on shift, providing guidance, direction, and support.
Lead by example, reinforcing Stoke Park’s culture, grooming standards, and service ethos.
Deliver shift briefings and ensure clear communication of priorities, guest expectations, and operational updates.
Support training, coaching, and performance management at operational level, escalating issues to the FOM where appropriate.

Revenue Protection & Compliance

Ensure accurate handling of guest accounts, billing instructions, cash, and deposits in line with procedures.
Protect room and ancillary revenue through operational diligence and guest engagement.
Support night audit handovers and ensure any discrepancies or incidents are communicated appropriately.
Ensure GDPR compliance and confidentiality of all guest information.

Health, Safety & Security

Act as the responsible manager on duty for health & safety, fire safety, and emergency procedures.
Respond effectively to incidents, emergencies, or security concerns, following company protocols.
Ensure all team members on shift adhere to safety, security, and evacuation procedures.

General Responsibilities

Adhere at all times to Stoke Park policies and procedures, including those relating to health & safety, security, fire, first aid, and emergency response.
Ensure compliance with the Employee Handbook and all departmental standards and notices.
Be flexible to cover duty management requirements across different operational areas as required by the business.
Undertake any other reasonable duties in line with the responsibilities of the role as directed by the Front Office Manager or senior management.

Notes:

This job description outlines the key responsibilities, objectives and scope of the role as it currently stands. It is not an exhaustive list, and the postholder may be required to carry out other duties as reasonably required, including duties of a similar or related nature, in line with the needs of the business.

Hours/Week: 48 Hours – May include weekend and bank holidays.

Job Types: Full-time, Permanent, Fixed term contract

Pay: Up to £52,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Slough SL2 4PG: reliably commute or plan to relocate before starting work (required)

Experience:

5‑star luxury hotel: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

spa manager jobs in hillingdon, gtl

Duty Manager

Events Manager

Spa Duty Manager

Night Manager

Spa Manager

Spa Operations Manager

House Manager - West Court Retreat

Spa Manager

Wellbeing & Fitness Manager

Customer Relations Manager

Library Manager

Spa Treatment Manager

Clinic Manager

Assistant Leisure & Spa Manager

Spa Operations Manager

Operations & Clinic Manager

Revenue Sales Manager

Health Club Manager

Duty Manager

Spa Director

I want to receive the latest job alerts for spa manager in hillingdon, gtl

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