3rd line support Work, Jobs in Hillington, Glg (with Salaries)

2nd Line Support Engineer
Northern Marine Group —Glasgow
- Azure
- Microsoft Office
- SharePoint
10d
Customer Administrator
Pragma —Glasgow
- Microsoft Office
- IT
- Annual leave
- Employee discount
6d
Customer Administrator
Gamma —Glasgow
- Full-time
- Microsoft Office
- IT
- Annual leave
- Employee discount
Quick apply
10d
3rd Line Support Analyst
DataVita —High Blantyre
- Hybrid work
- Customer service
- Driving
- Computer networking
- Annual leave
Quick apply
6d
Gas Trainer/Assessor
Sureserve —Glasgow
- £40,000 a year
- Maintenance
- Driving
- Employee assistance programme
- Employee discount
Quick apply
Lead Infrastructure Engineer, Messaging and Email Hygiene
Home Office —Glasgow
- £66,229 - £72,852 a year
- Part-time
- Azure
- System design
- English
- Annual leave
12d
Breakfast Chef
One Devonshire Gardens —Glasgow
- £13.30 - £15.30 an hour
- Weekend availability
- Cooking
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
4d
Electrician
Sanctuary Group —Glasgow
- £41,194 - £43,360 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
11h
Project Planner
M Group —Bellshill
- Hybrid work
- Contracts
- Annual leave
- Employee assistance programme
10d
Operations Infrastructure Engineer
William Grant & Sons —Cumbernauld
- Full-time
- Azure
- IT
- Employee assistance programme
7d
Regional Engineering Manager
SunbeltRentals —Glasgow
- Management
- Leadership
- Communication skills
- Annual leave
Quick apply
4d
Shared Services Operations Lead (Finance)
Aggreko —Glasgow
- Full-time
- Hybrid work
- Management
- Communication skills
- Employee assistance programme
- Employee discount
Senior Group IT Business Support Partner
Finsbury Food Group —Hamilton
- Full-time
- Azure
- AWS
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
Principal Security Architect
OFGEM —Glasgow
- £63,443 - £86,547 a year
- Full-time
- Hybrid work
- Azure
- Presentation skills
- Contracts
- Annual leave
- Flexible schedule
4d
Civils 3D Modeller – Glasgow
Tony Gee and Partners LLP —Glasgow
- Hybrid work
- Engineering
- Communication skills
- Annual leave
- Employee assistance programme
Principal Temporary Works Designer
Balfour Beatty —Glasgow
- Temporary
- Hybrid work
- Microsoft Word
- Civil engineering
- Microsoft Excel
- Annual leave

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Business Support Service Administrator
T-Squared —Glasgow
Prepare quotations and annual maintenance contracts for review & issue to customers using company templates. General office admin (e.g. mail, franking, travel…
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Tech Team Executive - Glasgow
Matthew Algie —Glasgow
Experience in handling enquires and offering technical assistance to customers over the telephone. The successful candidate will become part of an experienced…
£27,626.30 a year
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2nd Line Support Engineer

Northern Marine Group -
Glasgow

Apply Now

Job details

10 days ago

Qualifications

Microsoft Windows Server
Azure
Procurement
Microsoft Office
SharePoint
IT
IP networking
Root cause analysis
Communication skills
IaaS
Active Directory
Intune

Full job description

The 2nd Line Support Engineer is responsible for providing advanced technical support across the organisation's IT estate, with a strong focus on incident escalations, cloud‑based platforms, and service continuity.

This role acts as a technical bridge between 1st Line Service Desk and 3rd Line / specialist teams, ensuring efficient escalation, clear communication, and timely resolution of complex issues. The engineer will also contribute to service improvement, documentation, and root cause analysis.

Key Responsibilities

Incident & Escalation Management
- Act as the primary point of escalation from 1st Line Support for incidents that require deeper technical investigation.
- Diagnose and resolve complex issues across infrastructure, cloud services, and end‑user systems within agreed SLAs.
- Escalate unresolved or high‑impact incidents to 3rd Line / external vendors, ensuring full technical context and clear handover.
- Take ownership of incidents through to resolution, maintaining accountability and customer communication throughout.

Cloud & Modern Workplace Technologies
- Provide 2nd line support for cloud‑based services, including (but not limited to):
- Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams)
- Azure AD / Entra ID (identity, access, conditional access)
- Azure IaaS / PaaS components where applicable
- Support hybrid environments integrating on‑premise and cloud services.
- Assist with cloud service monitoring, service health reviews, and incident trend analysis.

Liaison & Collaboration
- Work closely with 1st Line Support to:
- Improve first‑time fix rates
- Provide coaching and technical guidance
- Identify training and knowledge gaps
- Collaborate with 3rd Line Engineers, Architects, and Vendors to resolve complex or systemic issues.
- Act as a technical point of contact during major incidents, changes, and service outages.

Problem Management & Service Improvement
- Perform root cause analysis (RCA) on recurring incidents and contribute to problem records.
- Identify opportunities to improve system stability, monitoring, and support processes.
- Create and maintain technical documentation, knowledge base articles, and escalation runbooks.
- Contribute to change assessments and support post‑implementation reviews.

Security, Compliance & Best Practice
- Support security controls, patching, and vulnerability remediation activities.
- Ensure incidents and requests are handled in line with internal policies, security standards, and compliance requirements.
- Promote ITIL‑aligned service management best practices.

Candidate Criteria

HNC/HND or equivalent experience
Previous experience in an IT related procurement / administration
IP Networking and Hardware support
Desktop & Printer Hardware support
Windows 11 support
Windows Server Administration
Active Directory Administration
MDM Administration - InTune
Office 365 Administration
Azure Administration
Desktop & Printer Hardware support
Remote access experience and remote support
M365 Support in specific areas, i.e. SharePoint and Teams
Technical Documentation
Excellent organisation skills
Excellent communication skills

Apply Now

Refine Your Search

3rd line support jobs in hillington, glg

2nd Line Support Engineer

Customer Administrator

Customer Administrator

3rd Line Support Analyst

Gas Trainer/Assessor

Lead Infrastructure Engineer, Messaging and Email Hygiene

Breakfast Chef

Electrician

Project Planner

Operations Infrastructure Engineer

Regional Engineering Manager

Shared Services Operations Lead (Finance)

Senior Group IT Business Support Partner

Principal Security Architect

Civils 3D Modeller – Glasgow

Principal Temporary Works Designer

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