Customer service team lead Work, Jobs in Hillsborough, Dow (with Salaries)

Team Lead - Customer Care
HCLTech —Belfast
- Customer service
- Mentoring
- Communication skills
13d
Team Leader - Customer Service
Teleperformance —Newry
- £27,135.99 a year
- Full-time
- Customer service
- Microsoft Office
- Team management
- Work from home
- Referral programme
Key Lead - Victoria Square, Abercrombie & Fitch
AFH STORES UK LIMITED —Belfast
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
TEAM MANAGER
Primark —Belfast
- £33,189 a year
- Sales
- Organisational skills
- Leadership
- Annual leave
Lead General Merchandise Manager
Sainsbury's —Belfast
- From £36,250 a year
- Management
- Leadership
- Employee discount
9d
People & Service Team Leader
River Island —Belfast
- Part-time
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
13d
Team Leader - Brackenvale
Henderson Group —Belfast
- £14.63 an hour
- Part-time
- Leadership
- School
- Employee assistance programme
- Employee discount
Team Leader - Ballyhackamore
Henderson Group —Belfast
- £14.63 an hour
- Weekend availability
- Leadership
- School
- Employee assistance programme
- Employee discount
Sales Team Leader
LKQ Corporation —Belfast
- Full-time
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Team Leader - Crossgar
Henderson Group —Crossgar
- £14.63 an hour
- Weekend availability
- Management
- Leadership
- School
- Employee assistance programme
- Employee discount
Team Leader - Hightrees
Henderson Group —Donaghadee
- £14.63 an hour
- Part-time
- Leadership
- School
- Employee assistance programme
- Employee discount
6d
Store Operations Team Leader
Dunelm —Craigavon
- £14.76 an hour
- Management
Lead Receptionist
Bupa Dental Care —Belfast
- Front desk
- In-person
- Leadership
- Employee assistance programme
- Employee discount
5d
Team Leader - Cohannon
Henderson Group —Dungannon
- £14.63 an hour
- Full-time
- Management
- Leadership
- School
- Employee assistance programme
- Employee discount
Stock and Delivery Team Leader
Dunelm —Craigavon
- £13.85 - £14.41 an hour
- Overtime
Team Leader - Ballygowan
Henderson Group —Newtownards
- £14.63 an hour
- Weekend availability
- Leadership
- School
- Employee assistance programme
- Employee discount
Coffee Shop Team Leader
Dunelm —Craigavon
- £13.85 - £14.41 an hour
- Overtime
- Customer service
- Driving
- Café
Team Leader - Belfast, Dundonald & Holywood Area
Henderson Group —Belfast
- £14.63 an hour
- Weekend availability
- Leadership
- School
- Employee assistance programme
- Employee discount
Team Leader
Mountain Warehouse —Belfast
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Futures e-Trading Technology - Client Services VP Technology Lead
Citi —Belfast
- Full-time
- Hybrid work
- Sales
- Data analysis skills
- Business development
- Annual leave
- Employee assistance programme

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Team Lead - Customer Care

HCLTech -
Belfast

Apply Now

Job details

13 days ago

Qualifications

Operations management
Customer service
Performance management
Mentoring
Business coaching
Communication skills

Full job description

Belfast, Northern Ireland
Job Summary
Team Lead - CC Delivery Operations plays a crucial role in ensuring the success of customer service delivery through effective team management and adherence to operational standards. This position is responsible for guiding and motivating team members to meet key performance indicators such as Customer Satisfaction (CSAT) and process compliance, while fostering a culture of continuous improvement and professional development.
Key Responsibilities
1. Monitor And Ensure Adherence To Attendance, Login Hours, And Leave Policies, Providing Regular Updates And Addressing Team Issues To Maintain Operational Efficiency.
2. Facilitate Team Retention Initiatives By Implementing Strategies To Maintain Team Member Satisfaction Within Agreed Norms.
3. Promote Self-Development Among Team Members To Enhance Their Skill Levels And Overall Performance In Customer Service Operations.
4. Manage, Motivate, And Engage Team Members Through Effective Coaching And Mentoring, Inspiring Them To Achieve Their Personal And Professional Goals.
5. Analyze Performance Data To Ensure That All Execution Parameters Are Consistently Met Or Exceeded As Defined For The Process, Contributing To The Overall Success Of The Organization.
6. Oversee The Availability And Effectiveness Of Skilled Agents To Resolve Customer Care Requests According To Project Requirements, Ensuring A High Rate Of First Contact Resolution.
7. Ensure Team Members Maintain Current And Accurate Knowledge Through Regular Process Updates, Communications, And Self-Directed Learning Initiatives.
8. Utilize Reporting And Management Information To Run An Effective Team, Achieving Project Outcomes Aligned With Organizational Goals.
9. Uphold Adherence To Company Policies, Including Those Related To Confidentiality And Ethical Conduct, Fostering A Compliant Work Environment.
10. Contribute To The Effective Management Of Customer Experience Capabilities By Supporting Timely Hiring, Performance Management, And Capacity Planning Within Budgetary Constraints.
Skill Requirements
1. Strong Understanding Of Customer Service Principles And Practices.
2. Proficient Written And Verbal Communication Skills.
3. Familiarity With Operations Management Processes And Metrics.
4. Basic Mentoring And Coaching Skills To Develop Team Performance.
5. Ability To Analyze Performance Data And Generate Actionable Insights.

Other Requirements
1. Optional Certifications In Customer Service Excellence Or Leadership Development Are Valuable For This Role
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Refine Your Search

customer service team lead jobs in hillsborough, dow

Team Lead - Customer Care

Team Leader - Customer Service

Key Lead - Victoria Square, Abercrombie & Fitch

TEAM MANAGER

Lead General Merchandise Manager

People & Service Team Leader

Team Leader - Brackenvale

Team Leader - Ballyhackamore

Sales Team Leader

Team Leader - Crossgar

Team Leader - Hightrees

Store Operations Team Leader

Lead Receptionist

Team Leader - Cohannon

Stock and Delivery Team Leader

Team Leader - Ballygowan

Coffee Shop Team Leader

Team Leader - Belfast, Dundonald & Holywood Area

Team Leader

Futures e-Trading Technology - Client Services VP Technology Lead

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