Application support analyst Work, Jobs in Hilton, Dby (with Salaries)

Application Support Analyst (Nights)
Resonate Tech —Derby
- £40,000 - £45,000 a year
- 12 hour shift
- Remote
- DevOps
- English
- SQL
- Employee assistance programme
Quick apply
9d
Business Analyst
HealthNet Homecare —Swadlincote
- £38,625 a year
- Full-time
- Computer literacy
- Microsoft Office
- Bachelor's degree
- Annual leave
- Employee assistance programme
5d
Support Analyst
Nottingham Trent University —Nottingham
- £28,608 - £32,089 a year
- Full-time
- Hybrid work
- Customer service
- University
- In-person
- Annual leave
- Employee discount
9d
First Team Set Piece Analyst
Leicester City Football Club Ltd. —Loughborough
- Full-time
- Master's degree
- Bachelor's degree
- Organisational skills
- Free parking
- Annual leave
2h
Desktop Support Analyst - Derby
Brightwell —Derby
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
18h
1st/2nd Line IT Support Analyst
HealthNet Homecare —Swadlincote
- £28,000 a year
- Full-time
- Azure
- Microsoft Office
- Analysis skills
- Employee discount
- Referral programme
9d
IS Business Analyst - Distribution
Trelleborg Medical Solutions —Leicester
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
First Team Performance Analyst
Leicester City Football Club Ltd. —Loughborough
- Full-time
- Data analysis skills
- Master's degree
- Bachelor's degree
- Free parking
- Annual leave
1h
AI Automation & Business Process Analyst
amphos —Derby
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
2d
Junior Data Analyst
emh —Coalville
- £32,267 - £35,852 a year
- Full-time
- Hybrid work
- SQL
- No degree
- Communication skills
- Annual leave
1d
Software Testing Analyst
Almac Group —Loughborough
- Full-time
7d
IS Data and Reporting Analyst
Trelleborg Medical Solutions —Leicester
- Sales
- Data analysis skills
- SQL
1d
Service Desk Analyst
Sysco —Tamworth
- Full-time
- Bilingual
- Customer service
- English
Service Desk Analyst
Saint Gobain —Loughborough
- Customer service
- IT
- Communication skills
- Employee discount
Quick apply
9d
Senior Technical Support Analyst
Perceptive —Nottingham
- Full-time
- Customer service
- English
- SQL
9d
Senior Business Intelligence Analyst
Sciensus —Burton-On-Trent
- Hybrid work
- Azure
- SQL
- Analysis skills
- Annual leave
- Employee discount
Quick apply
1d
Service Desk Analyst
Busy Bees —Burntwood
- Full-time
- Software troubleshooting
- Microsoft Office
- Travel
22h
Product Analyst
Derbyshire Support Facilities Services —Sutton-In-Ashfield
- £37,720 - £41,832 a year
- Full-time
- JavaScript
- Travel
- IT
5d
Lead EPR Intelligence Analyst
Derbyshire Support Facilities Services —Kirkby in Ashfield
- £43,699 - £50,361 a year
- Full-time
- Hybrid work
5d
Integration Analyst
Trelleborg Medical Solutions —Leicester
- Hybrid work
- Computer Science
- Customer service
- Java
2d

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Application Support Analyst (Nights)

Resonate Tech
Derby

Quick apply

Job details

£40,000 - £45,000 a year
9 days ago

Benefits

Free flu jabs
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Cloud infrastructure
DevOps
English
Bash (Unix shell)
SQL
Firewall
Zendesk
Computer networking
ServiceNow
Agile
Linux
Application support
Communication skills

Full job description

About us

We provide software products and services that are already improving the operational delivery of rail services. Our vision is to create a truly connected rail network, using deep technology expertise and industry experience to deliver solutions that meet transport challenges across the UK and beyond. Harnessing our great ideas and turning them into products used and loved by our customers, we build control systems and digital platforms that deliver operational management and outcome support to improve customer journeys across the rail network.

Overview of the Role

We are looking for individuals who are passionate about modern IT practices and technologies, to take our products into service and then provide the quality of support that together with great design and development, will see our systems used and loved by our customers. Capable of understanding complex technical implementations and low-level concepts, you will be able to quickly build relationships and communicate effectively with our customers, and our own technical staff.

You do not need a background in rail - experience in systems that provide essential business services will be an advantage.

Key Accountabilities and Responsibilities

Support and maintain our traffic management, simulation and training systems, and associated equipment in accordance with documented designs
Provide remote support, attending site as required, to support commissioning activities or to facilitate incident resolution
Support and maintain monitoring solutions for our environments and customer applications
Work within specified service level agreements for response and resolution times
Support innovation and advise on the implementation of new technologies
Engage with internal teams around technical solutions and requirements, and implementation of best practices
Interact with internal subject matter experts on incidents and service requests that require an advanced level of technical input
Able to interpret and understand safety rules, operating and maintenance instructions and procedural manuals
Clearly document issues, requests, and solutions within the ITSM system
Contribute to and maintain the internal knowledge base
Act as a mentor to develop the knowledge and experience of other technical colleagues
Identify process and other improvements within the directorate and raise them through the appropriate channels

Requirements

Skills and Experience

Experience in supporting Linux/Windows: system and network configuration, software installation, troubleshooting, bash scripting, with the ability to analyse system logs
Knowledge in networking: standard internet protocols and ports, network monitoring and analysis tools, configuration of network devices (switches, routers, firewalls)
Experience in working with on-premise, cloud and hybrid infrastructure environments
Experience in working with CRM or ITSM tools such as Zendesk or ServiceNow
Excellent command of the English language both written and spoken
Familiarity with DevOps and Agile methodologies
Familiarity with the use of structured query language would be an advantage

Competencies and Behaviours

A strong communicator with experience in a customer-facing role or roles
Excellent analytical, troubleshooting, and problem-solving skills
Self-led learner with ability and drive to investigate, learn, and develop
Comfortable building relationships, collaborating and communicating with multiple teams and stakeholders, of varying technical experience, both internally and externally
Innovative, creative, and passionate about what you do, with a thorough attention to detail
Highly organised, resilient, and able to manage individual workload

Working Pattern

This is a remote, home-based role - it may require occasional attendance at client premises for site- based activities. The ability to reach and attend one of our three offices (Derby, Milton Keynes, or London), for training, product familiarisation, and support activities as required would be an advantage.

Support issues and activities rarely fit neatly into regular hours; therefore, our support team operates a “4 on, 4 off” shift system basis to provide 24/7, year-round coverage for our clients. You will work on a shift system with each working period consisting of four shifts of 12 hours, followed by a break of four shifts. We are looking for night shift workers to work 6pm – 6am.

In order to provide the best onboarding experience and training, this role will follow a different working pattern for the first 6-10 weeks which will be Monday - Friday 9am-5pm. During this period there is a requirement for 2 days a month working from the Derby office.

Benefits

Home based with travel to Resonate and client sites as required
Working pattern of 4 on, 4 off, 12-hour days
For training and familiarisation, working pattern to start with standard office hours (5 day week) for approx. 6-8 weeks (flexible, depending on candidate and team readiness)
20 shifts leave per annum

Pension plan through Aviva with matched contributions from 5%-8%
Private healthcare for you and immediate dependents, currently with Bupa on a medical history disregarded basis
Group Life Assurance cover (currently 6x salary)
Group Income Protection cover (in the event of incapacity currently provides 50% salary plus a 10% pension contribution after 52 weeks)

Wellbeing

Private health care cover – currently with Bupa, covering you and your immediate dependents on a medical history disregarded basis
Company sick leave and pay – enhanced provision subject to qualify period of service
Employee Assistance Programme providing 24/7/365 access to independent and confidential support via an app, web, or helpline to support you with any life challenges
Free eye tests and annual flu vaccinations - available to all colleagues

Quick apply

Refine Your Search

application support analyst jobs in hilton, dby

Application Support Analyst (Nights)

Business Analyst

Support Analyst

First Team Set Piece Analyst

Desktop Support Analyst - Derby

1st/2nd Line IT Support Analyst

IS Business Analyst - Distribution

First Team Performance Analyst

AI Automation & Business Process Analyst

Junior Data Analyst

Software Testing Analyst

IS Data and Reporting Analyst

Service Desk Analyst

Service Desk Analyst

Senior Technical Support Analyst

Senior Business Intelligence Analyst

Service Desk Analyst

Product Analyst

Lead EPR Intelligence Analyst

Integration Analyst

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