Take Your IT Career to the Next Level
Ready for a role with more than routine support tickets? This opportunity is designed for an experienced IT professional who wants to take greater ownership, solve complex technical challenges, and build the skills needed for future senior infrastructure and technology leadership roles.
As a Senior IT Technician, you’ll be a key technical point of contact, supporting users and core technology services while working closely with infrastructure, cybersecurity, cloud, and wider technology teams. You’ll have the opportunity to improve systems, strengthen IT processes, contribute to important technology projects, and share your knowledge with other team members.
This is a strong next step for someone who wants to move beyond day-to-day support and build toward roles such as IT Infrastructure Manager, Head of IT, Systems Administrator, Infrastructure Engineer, or IT Operations Manager.
Your Opportunity to Make an Impact
- Take ownership of complex Level 2 and Level 3 IT support issues.
- Troubleshoot Windows devices, hardware, software, applications, and connectivity problems.
- Support Microsoft 365, Active Directory, Microsoft Entra ID, and user access management.
- Manage device deployment, configuration, patching, and endpoint maintenance.
- Diagnose networking issues involving TCP/IP, DNS, DHCP, VPNs, Wi-Fi, and LAN environments.
- Support IT security practices, endpoint protection, access controls, and vulnerability remediation.
- Investigate recurring technical issues and implement long-term improvements.
- Contribute to infrastructure upgrades, migrations, and technology transformation projects.
- Maintain accurate technical documentation, asset records, and support procedures.
- Work with external technology providers and internal specialist teams on escalated incidents.
- Help mentor junior IT colleagues and promote strong support standards.
- Identify opportunities to improve automation, reliability, security, and the overall user experience.
What Will Help You Succeed
- 4+ years of experience in IT support, technical support, desktop support, or IT infrastructure.
- Strong hands-on experience with Windows, Microsoft 365, Active Directory, and Microsoft Entra ID.
- Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi.
- Experience with endpoint management, software deployment, patching, and device configuration.
- Familiarity with ITSM and ticketing platforms such as ServiceNow, Jira Service Management, or similar tools.
- Understanding of cybersecurity fundamentals, endpoint protection, access management, and patch management.
- Strong troubleshooting and analytical skills with the ability to resolve complex technical issues.
- Experience supporting IT projects, system upgrades, migrations, or infrastructure improvements.
- Excellent communication skills and confidence working with technical and non-technical stakeholders.
- A proactive mindset and genuine interest in developing broader infrastructure and technology expertise.
- CompTIA A+, Network+, Security+, Microsoft, Azure, ITIL, or comparable certifications are advantageous.
- Candidates must have the legal right to work in the United Kingdom.
Where This Role Can Take You
This is an opportunity to build more than technical support experience. You can develop broader expertise across infrastructure, cloud, cybersecurity, systems administration, and IT operations, creating a strong foundation for future progression into senior technical and leadership positions.
Take greater ownership. Build deeper technical expertise. Prepare for bigger technology leadership opportunities.
Equal Opportunity Employer
We are committed to providing equal employment opportunities to all applicants and employees. Qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other status protected under applicable federal, state, or local law.
Job Type: Full Time, Permanent
Pay: £38,000.00-£40,000.00 per year
Benefits:
- Canteen
- Company events
- Free parking
- Gym membership
- Life insurance
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
