Customer success director Work, Jobs in Hindley, Gtm (with Salaries)

Client Director
Journey Further —Manchester
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Team management
- Annual leave
Quick apply
7d
Chief Operating Officer
AFC Fylde —Tarleton
- Up to £65,000 a year
- Weekend availability
- Hospitality
- Management
- Sales
3d
Managing Director - Facilities Management
Mercury Hampton Ltd —Warrington
- £90,000 - £100,000 a year
- Full-time
- Leadership
Quick apply
Client Success Director
PHMG Careers —Manchester
- From £35,000 a year
- Microsoft Outlook
- Sales
- Customer service
- Annual leave
- Work from home
Quick apply
Customer Experience Manager
Causeway Technologies —Birkenhead
- Hybrid work
- Management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Assistant Director - Customer Success Management
Moody's —Manchester
- Bachelor's degree
- Continuous improvement
- Travel
4d
European Procurement & Supply Chain Director
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
10d
UK Head of Sales
Catena People Limited —Wigan
- £70,000 - £80,000 a year
- Full-time
- Management
- Business development
- Bakery
- Health & wellbeing programme
- Life insurance
Quick apply
13d
Sr. Product Manager
Omnicell —Warrington
- £90,000 - £105,000 a year
- Master's degree
- Analysis skills
- Bachelor's degree
Customer Service Manager
Fibre Nova Ltd —Liverpool
- £30,000 - £38,000 a year
- Full-time
- Continuous improvement
- In-person
- Leadership
Quick apply
12d
Vendor Manager, Publishing Operations
Public Library of Science —Manchester
- £50,000 - £83,000 a year
- Remote
- Travel
- Annual leave
9d
Sales Manager
Zeelandia Ltd —Ashton-in-Makerfield
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Bakery
- Employee assistance programme
Quick apply
Executive Support and Governance Officer
The Rowan Learning Trust —Wigan
- £13.90 - £15.31 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
Director, Software Engineering
TrueCommerce (Coventry) Limited —Wigan
- Hybrid work
- Computer Science
- System design
- Java
Business Development Manager
Inspired Projects —Manchester
- £65,000 a year
- Full-time
- Hybrid work
- Business development
- Travel
- Contracts
- Flexible schedule
- Sick pay
Quick apply
12d
Manager, Carrier Management, GBIE
CHEP —Manchester
- Full-time
- Hybrid work
- IT
- Leadership
- Employee assistance programme
Country Director GB
Uniphar Medtech UK Limited —Manchester
- Analysis skills
- Business
- Leadership
Quick apply
Brand Director
Club L London —Manchester
- Presentation skills
- Leadership
- Annual leave
- Employee discount
Quick apply
Personal Assistant - Business Coordinator
STARK Group —Stockport
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
Lead Producer
Footasylum —Manchester
- Hybrid work
- Continuous improvement
- Team management
- Organisational skills
6d

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Client Director

Journey Further
Manchester

Quick apply

Job details

Full-time
£65,000 - £75,000 a year
7 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Contract management
Account-based growth strategy development
Client engagement
Team management
Partnership building
Contract renewal support
Forecasting
Customer renewal management
Overseeing budgeting and forecasting
Relationship management
Financial management
HubSpot
Performance marketing

Full job description

About the Role

We're looking for a commercially driven Client Director with deep performance marketing expertise to lead strategic relationships with our UK based clients across retail, beauty, fitness, and insurance.

You'll own the commercial health and growth trajectory of your portfolio, driving revenue expansion, protecting retention, and ensuring we deliver exceptional client value that positions Journey Further as the most customer centric agency in the market.

Reporting to our Senior Director of Client Experience you'll join our Client Experience (CX) team with the autonomy to make an immediate impact in a rapidly scaling agency.

This role is ideal for someone who combines strategic vision with commercial discipline, and who's ready to shape both our client partnerships and our CX culture.

What you will do

Build senior level relationships with client decision makers through strategic insight and commercial partnership, not just account management. You’ll be building relationships that last making our client’s success synonymous with ours
Accountability for the shape of your portfolio’s relationships; leading a proactive strategy of engagement and education. You’ll set the standard for how we engage across your portfolio, leading client teams to deliver against that
Lead the narrative, expected outcomes, and quality assurance (QA) for high-stakes meetings like Quarterly Business Reviews (QBRs)
Implement and optimise 'Client Lifecycle' touchpoints, including CSS and presentation feedback, to refine the agency's approach
Own the financial performance of your client portfolio, identifying and converting growth opportunities and accurately forecasting revenue to inform agency planning
Own the full contract renewal process, ensuring scopes are clearly defined, agreed upon, and delivered
Proactively identify, accurately forecast, and deliver on new growth opportunities within your client portfolio
Navigate common client queries and issues, such as scope creep, expectation management and any performance or dissatisfaction, and mapping client lifecycle to ensure we’re always a step ahead
Partner with product specialists and marketing to ensure we’re leveraging our great work beyond your clients, creating client case studies, thought leadership and improving our standard beyond your portfolio
Ensure close coordination with the internal operations team for consistent execution across systems like HubSpot
Surface successful client case studies and provide strategic consultation during their creation for marketing purposes
Execute and inform the continuous improvement of Journey Further’s CX best practices and frameworks

Requirements

Proven experience working at a Client Director level within a Performance Marketing agency environment (It is essential that you have performance marketing industry experience)
Experience leading relationships across diverse sectors such as retail, beauty, fitness, and insurance
Track record of leading client relationships across the full activation mix: Paid Media, Organic Social, PR, SEO, Influencer and Creative
Demonstrable success growing revenue with high-profile, complex clients
Strong commercial instincts: forecasting, pipeline management, and financial discipline
Management and mentorship experience, supporting the development of our wider team and the standard of CX across the agency
A strategic thinker, who understands and owns our client challenges and ambitions, leveraging talent throughout the agency to deliver the best outcomes
A history of growing successful relationships with high-profile and complex client organisations
A passion for building and nurturing a Client Experience (CX) team and a desire to manage and develop others
Highly skilled in financial management, budgeting, and commercial forecasting
Experience working effectively with cross-functional teams that reside overseas

Benefits

Pension - Matched up to 4%

Health - Private medical insurance

Family - Enhanced maternity, paternity & adoption pay

Flexibility - 25 days annual leave, Christmas shutdown and home working allowance

Quick apply

Refine Your Search

customer success director jobs in hindley, gtm

Client Director

Chief Operating Officer

Managing Director - Facilities Management

Client Success Director

Customer Experience Manager

Assistant Director - Customer Success Management

European Procurement & Supply Chain Director

UK Head of Sales

Sr. Product Manager

Customer Service Manager

Vendor Manager, Publishing Operations

Sales Manager

Executive Support and Governance Officer

Director, Software Engineering

Business Development Manager

Manager, Carrier Management, GBIE

Country Director GB

Brand Director

Personal Assistant - Business Coordinator

Lead Producer

I want to receive the latest job alerts for customer success director in hindley, gtm

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