Technical operations manager Work, Jobs in Hinxton, Cam (with Salaries)

Helpdesk Manager
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Computer networking
- Free parking
Quick apply
Aircraft Project Researcher
Aircraft Restoration Company —Cambridge
- Full-time
- Customer service
- Computer literacy
- Organisational skills
- Free parking
- Employee discount
Quick apply
Technical Services Manager
JMC Aviation —Stansted
- Monday to Friday
- Management
- Bachelor's degree
- Leadership
- Employee assistance programme
Security Operations Centre Manager
DataPlus Security Ltd —Cambridge
- £86,525.43 - £115,148.18 a year
- Full-time
- Team management
- In-person
- Leadership
- Health & wellbeing programme
- Flexitime
Quick apply
Delivery Manager (Frameworks)
M Group —Cambridge
- £58,000 - £66,000 a year
- Maintenance
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Facilities Manager
Hexcel Corporation —Duxford
- Full-time
- HVAC
- IT
- Communication skills
Technical Services Manager
ISS Facility Services —Stevenage
- £60,000 - £62,000 a year
- Contracts
- In-person
- Mechanical knowledge
Quick apply
Operations Group Manager
Cambridge University Press & Assessment —Cambridge
- £45,100 - £65,350 a year
- Hybrid work
- English
- Leadership
- Communication skills
- Annual leave
1d
Senior Delivery Manager
Cambridge University Press & Assessment —Cambridge
- £50,900 - £68,000 a year
- Monday to Friday
- Hybrid work
- Azure
- AWS
- Project management
- Annual leave
3d
Training Manager
Sureserve —Newmarket
- £40,000 - £50,000 a year
- Supervising experience
- Mentoring
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Infrastructure & Resilience Manager
MBDA —Stevenage
- £65,500 a year
- Hybrid work
- Communication skills
- Free parking
Computational Biologist
Cyted Health —Cambridge
- £45,000 - £60,000 a year
- Full-time
- Doctoral degree
- Master's degree
- University
- Life insurance
Account Manager
Apleona —Saint Neots
- £50,000 - £55,000 a year
- Monday to Friday
- Microsoft Powerpoint
- Travel
- Contracts
11d
Senior Marketing Operations Manager (Platform and Automation)
Public Library of Science —Cambridge
- £58,000 - £95,000 a year
- Remote
- Marketing
- Project management
- Bachelor's degree
- Annual leave
Senior Manager, Cybersecurity Incident Response
Arm —Cambridge
- £86,500 - £117,100 a year
- Hybrid work
- Bachelor's degree
- Continuous improvement
- IT
12d
Solution Design Manager
M Group —Saint Ives
- Mentoring
- Annual leave
- Employee assistance programme
Technical Programme Manager Stores Operations
Tesco UK —Welwyn Garden City
- Full-time
- Communication skills
- Employee assistance programme
IT Systems Manager
Kiks Bishop —Bishop's Stortford
- £38,500 - £55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Laboratory Operations Assistant
TOGL (Holdings) Limited —Cambridge
- Full-time
- Laboratory experience
- English
- Data entry
- Annual leave
Quick apply
8d
Senior Project Manager
Arm —Cambridge
- Hybrid work
- Organisational skills
- Agile
- Communication skills

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technical operations manager jobs near hinxton, cam

Helpdesk Manager

Trinity Managed Services
Saffron Walden

Quick apply

Job details

Permanent | Full-time
£35,000 - £45,000 a year

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Driving Licence
Customer service
Technical support
Performance management
Firewall
Supervising experience
IT support
Computer networking
Organisational skills
IT
Communication skills
Help desk

Full job description

Key Responsibilities

Manage the day-to-day operation of the helpdesk.
Oversee ticket queues, priorities, escalations, and response times.
Ensure engineers are working efficiently and tickets are progressed properly.
Deal with customer escalations in a professional and controlled manner.
Provide technical guidance and support to helpdesk engineers.
Review ticket quality, notes, time entries, and customer communication.
Monitor service performance and identify areas for improvement.
Support team development, training, and performance management.
Ensure processes are followed consistently.
Work with senior management to improve service delivery.
Maintain strong communication with customers and internal teams.
Assist with reporting on helpdesk performance, workload, and service levels.

Essential Requirements

Previous experience managing or supervising an IT helpdesk or service desk.
Strong organisational and prioritisation skills.
Good technical ability, with confidence handling escalations.
Experience working in a busy technical support environment.
Excellent customer service and communication skills.
Ability to manage workload, deadlines, and competing priorities.
Strong attention to detail.
Confident managing people, processes, and customer expectations.
Must be commutable to CB10.

Desirable Experience

Experience working for a managed service provider.
Microsoft 365 administration experience.
Windows desktop and server support experience.
Networking, firewall, and remote access knowledge.
Experience using PSA and RMM systems.
Knowledge of service desk reporting and performance management.
Cyber security and compliance awareness.

Personal Attributes

Highly organised and structured.
Calm and professional under pressure.
Strong leader with a practical management style.
Technically credible.
Customer-focused.
Clear and confident communicator.
Able to hold engineers accountable while supporting their development.
Process-driven and consistent.

Benefits

Competitive salary based on experience.
Opportunity to lead and shape the helpdesk function.
Professional development opportunities.
Supportive working environment.
Varied customer and technical environment.

Job Types: Full-time, Permanent

Pay: £35,000.00-£45,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking

Ability to commute/relocate:

Saffron Walden CB10 1PF: reliably commute or plan to relocate before starting work (required)

Application question(s):

Which PSA or ticketing systems have you used
Which RMM's have you used?

Experience:

IT support: 5 years (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

technical operations manager jobs in hinxton, cam

Helpdesk Manager

Aircraft Project Researcher

Technical Services Manager

Security Operations Centre Manager

Delivery Manager (Frameworks)

Facilities Manager

Technical Services Manager

Operations Group Manager

Senior Delivery Manager

Training Manager

Infrastructure & Resilience Manager

Computational Biologist

Account Manager

Senior Marketing Operations Manager (Platform and Automation)

Senior Manager, Cybersecurity Incident Response

Solution Design Manager

Technical Programme Manager Stores Operations

IT Systems Manager

Laboratory Operations Assistant

Senior Project Manager

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