Hotel & accommodations senior management occupations Work, Jobs in Hockley, Ess (with Salaries)

Customer Service Manager
Glass House Retreat —Upminster
- From £31,000 a year
- Weekend availability
- Hospitality
- Customer service
- Microsoft Office
- Free parking
- Store discount
Quick apply
Hotel Manager
Premier Inn —Southend-on-Sea
- £31,500 - £35,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Annual leave
- Employee discount
Quick apply
Front Office Manager
Holiday Inn Southend —Southend-on-Sea
- From £32,000 a year
- Full-time
- Hotel
- Organisational skills
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Retreat Duty Manager
Glass House Retreat —Upminster
- From £18,007.08 a year
- Part-time
- Hospitality
- Computer literacy
- English
- Free parking
- Store discount
Quick apply
10d
Hotel - Duty Manager
Premier Inn —Gillingham
- Up to £13.86 an hour
- Part-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
Hotel Duty Manager
Premier Inn —Strood
- Up to £13.86 an hour
- Full-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply

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hotel & accommodations senior management occupations jobs near hockley, ess

Customer Service Manager

Glass House Retreat -
Upminster

Quick apply

Job details

Permanent | Full-time
From £31,000 a year

Benefits

Free parking
Store discount
Health & wellbeing programme
On-site gym
Annual leave
Discounted or free food
Company pension
Company events
Employee discount
Gym membership
Referral programme
On-site parking

Qualifications

Hospitality
Driving Licence
Customer service
Complaint handling
Microsoft Office
Supervising experience
Guest services
Restaurant experience
Hotel experience

Full job description

Glass House Retreat, near Upminster, Essex- No access via public transport- access to a car and driving license essential!

Full Time employment

The Customer Care Manager is responsible for leading the Customer Care department, ensuring an exceptional guest experience throughout every stage of the guest journey. The role encompasses Reception, Reservations and a heavy involvement in the Deli/Restaurant operation, requiring a hands-on leader who can oversee both guest services and food service delivery while maintaining the highest standards of hospitality.

The role is responsible for managing, developing and motivating the Customer Care team, ensuring outstanding customer service, efficient day-to-day operations and consistent delivery of the Glass House Retreat brand standards.

In addition to departmental leadership, the Customer Care Manager forms part of the Duty Manager team, taking responsibility for the overall operation of the retreat during designated shifts. This includes supporting all departments, specifically reception, leading the operational team, resolving guest issues and ensuring the retreat operates safely, efficiently and to the highest standard.

Shift Work Mon-Sun - must be fully flexible

Competitive salary + benefits

28 days annual leave

Employee discount

Retreat stays and treatment discounts

Employee of the month rewards

Use of the all facilities

Complimentary meals twice weekly

Website: www.glasshouseretreat.co.uk

Experience & Qualifications

Previous management or supervisory experience within luxury hospitality, boutique hotels, wellness retreats or high-end restaurants.
Experience managing customer service, restaurant or front-of-house teams.
Experience overseeing restaurant or food service operations.
Strong experience in complaint handling and guest service recovery.
Experience using hotel or spa booking systems.
Excellent working knowledge of Microsoft Office.
Previous Duty Manager, Front Office Manager, Restaurant Manager or Operations Manager experience is highly desirable.

Personal Attributes

Passionate about delivering exceptional hospitality and guest experiences.
Hands-on leader who enjoys working alongside the team.
Positive, approachable and professional.
Flexible, adaptable and solutions-focused.
Highly organised with exceptional attention to detail.
Reliable, trustworthy and committed to maintaining the highest standards.
Genuine interest in health, wellbeing and luxury hospitality.

Shift times - Monday to Sunday. Full Flexibility is required.
Early - 7am-4pm
Mid - 8-5pm
Late - 11.00am-8.00pm

Working at least 2 weekends per month - 1.5 weekends off minimum.

Access to a car and a driving licence required.

Pay: From £31,000.00 per year

Benefits:

Company events
Company pension
Discounted or free food
Employee discount
Free parking
Gym membership
Health & wellbeing programme
On-site gym
On-site parking
Referral programme
Store discount

Experience:

Hospitality: 1 year (required)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

hotel & accommodations senior management occupations jobs in hockley, ess

Customer Service Manager

Hotel Manager

Front Office Manager

Retreat Duty Manager

Hotel - Duty Manager

Hotel Duty Manager

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