It support team leader Work, Jobs in Hoddesdon, Hrt (with Salaries)

IT Service Desk Lead
Samiro Search —London
- From £40,000 a year
- Full-time
- Hybrid work
- Azure
- Team management
- Mentoring
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Managed Services - First Line Support Team Lead
HSO Group B.V. —London
- Weekend availability
- Continuous improvement
- POS
- Organisational skills
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Onsite Technical Lead
ABACUS —London
- Full-time
- Travel
- In-person
- Annual leave
- Employee discount
Quick apply
Salesforce Administrator & Service Desk Lead
Triple Point —London
- Salesforce
- Financial services
- AI
Customer Support Lead
Searchable —London
- Full-time
- Bar
- Mentoring
- APIs
Quick apply
Technical Account Manager - Supplier collaboration team
Tecsa —London
- Hybrid work
- APIs
Quick apply
Service Desk Team Lead - Melbourne or Sydney
Pinsent Masons —Victoria
- Full-time
- In-person
- Communication skills
10d
Technical Lead
Advania UK —London
- £65,000 - £70,000 a year
- Hybrid work
- Azure
- Mentoring
- Phone etiquette
1d
Technical Lead, Professional Services
Cvent —London
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Salesforce
- Bachelor's degree
- Work from home
EMEA Client Facing Technology Enablement Lead
PIMCO —London
- Full-time
- Communication skills
AI Enablement Lead
FDJ UNITED —London
- Master's degree
- Training & development
- AI
Developer Engagement Lead - AI Coding Tools - MSDE
Morgan Stanley —London
- Full-time
- Software development
- AI
- Communication skills
8d
Inclusion Coach - Assistive Technology and AI Lead (Term Time)
Chelmsford College —Chelmsford
- Up to £23,763.96 a year
- Full-time
- AI

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IT Service Desk Lead

Samiro Search
London

Quick apply

Job details

Full-time
From £40,000 a year

Qualifications

Technical troubleshooting
Azure
IT team management
Stakeholder liaison
Incident queue management
Mentoring junior staff
User account provisioning
Ticket management
User account management
Team management
Staff training
Mentoring
Organisational skills
IT
Customer support
Customer interaction
Leadership
Communication skills
Microsoft Azure
Active Directory
Help desk
Identity & access management

Full job description

Job Overview

IT Service Desk Team Lead

Location: London (Hybrid – 3 days office-based)
Salary: £40,000 per annum (dependent on experience, with flexibility for the right candidate)

About the Role:

We are looking for an experienced and motivated IT Service Desk Team Leader to join our team. This is a hands-on role combining technical support with the opportunity to take ownership of the Service Desk function and develop into a leadership position. The successful candidate will have strong experience within an IT support environment, with excellent knowledge of Microsoft 365, Azure and general IT infrastructure. While previous team leadership experience would be beneficial, we are also open to considering a strong Senior Service Desk Engineer or IT Support professional who has the ambition and drive to step into a leadership role. You will play a key role in supporting the Service Desk team, ensuring excellent service delivery, resolving technical issues and helping to improve processes across the IT function.

Key Responsibilities

Support the day-to-day running of the IT Service Desk and help ensure effective service delivery.
Act as a point of contact for technical escalations and customer queries.
Provide hands-on technical support across Microsoft 365, Azure, Active Directory and Windows environments.
Manage and prioritise service desk tickets, ensuring issues are resolved efficiently.
Support user administration, access management and troubleshooting of hardware, software and systems.
Assist with onboarding and training of new employees.
Work closely with colleagues to share knowledge and improve processes.
Support IT projects, system improvements and operational activities.
Liaise with customers, suppliers and external agencies when required.

Skills & Experience Required

Previous experience working within an IT Service Desk, Helpdesk, Technical Support or IT Operations environment.
Strong technical knowledge of Microsoft 365 and Azure.
Experience with Active Directory / Entra ID and Windows environments.
Good understanding of IT troubleshooting, systems and infrastructure.
Excellent communication and customer service skills.
Strong organisational skills with the ability to manage priorities.
A proactive approach with the ability to take ownership of issues.
A desire and ambition to develop leadership skills and take on increased responsibility.

Desirable Experience

Previous experience mentoring, supporting or guiding colleagues.
Experience within an MSP or customer-focused IT environment.
Exposure to server administration, networking or IT projects.

Pay: From £40,000.00 per year

Experience:

MSP: 1 year (preferred)

Work Location: Hybrid remote in London EC4N

Quick apply

Refine Your Search

it support team leader jobs in hoddesdon, hrt

IT Service Desk Lead

Managed Services - First Line Support Team Lead

Onsite Technical Lead

Salesforce Administrator & Service Desk Lead

Customer Support Lead

Technical Account Manager - Supplier collaboration team

Service Desk Team Lead - Melbourne or Sydney

Technical Lead

Technical Lead, Professional Services

EMEA Client Facing Technology Enablement Lead

AI Enablement Lead

Developer Engagement Lead - AI Coding Tools - MSDE

Inclusion Coach - Assistive Technology and AI Lead (Term Time)

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