Technical support Work, Jobs in Hodnet (with Salaries)

Technical Support (Telecoms) - 2nd Line
Radius Limited —Crewe
- Full-time
- Computer networking
Quick apply
7d
Infrastructure Support Officer
STAFFORD BOROUGH COUNCIL —Stafford
- £32,061 - £35,412 a year
- Full-time
- AWS
- No degree
- IT
- Free parking
- Annual leave
Quick apply
6d
Technical Support (Telecoms) - 1st Line
Radius Limited —Crewe
- Full-time
- Employee assistance programme
Quick apply
9d
Technical Support Advisor
Radius Limited —Crewe
- From £26,000 a year
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
5d
2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
IT Technician
Epson —Telford
- £27,495 a year
- Full-time
- Windows
- Continuous improvement
- Computer networking
Quick apply
Customer Support Specialist (Software/Tech)
Housebuilder Pro Ltd —Shrewsbury
- From £25,000 a year
- Full-time
- In-person
- AI
Quick apply
20h
IT Technician
Shaw Education Trust —Stoke-on-Trent
- £30,024 - £33,700 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- School
- Health & wellbeing programme
- Employee discount
Quick apply
5d
IT Technician
Sumer —Stoke-on-Trent
- Writing skills
- Maintenance
- Organisational skills
Quick apply
IT Infrastructure Support Technician
BSW Timber —Stoke-on-Trent
- Full-time
- In-person
- Communication skills
- Employee discount
Quick apply
IT Technician
RMT Accountants & Business Advisors —Stoke-on-Trent
- Writing skills
- Maintenance
- Organisational skills
11d
VodafoneThree - Incident Specialist
Vodafone —Stoke-on-Trent
- Full-time
- Continuous improvement
- Analytics
- Employee discount
IT Specialist
bet365 —Stoke-on-Trent
- Full-time
- Continuous improvement
Quick apply
Why Work With Us
Impulse Embedded —Newcastle-under-Lyme
Helpdesk Co-ordinator - 6 month FTC
Equans —Stoke-on-Trent
- 8 hour shift
- Data entry
- Communication skills
- Annual leave
- Employee assistance programme
11h
IT Service Desk/Site Engineer
JN Bentley —Telford
- Full-time
- Customer service
- Travel
- In-person
Quick apply
Helpdesk Co-ordinator
Equans —Stoke-on-Trent
- 8 hour shift
- Data entry
- Communication skills
- Annual leave
- Employee assistance programme
1d
IT Infrastructure Specialist
Saur Europe —Stoke-on-Trent
- Hybrid work
- Maintenance
- No degree
- Travel
Quick apply
2d
IT Infrastructure Support Specialist
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Communication skills
6d
Service Delivery Technician
Midlands Partnership University NHS Foundation Trust —Stoke-on-Trent
- £25,760 - £27,476 a year
- Full-time
- In-person
4d

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Technical Support (Telecoms) - 2nd Line

Radius Limited -
Crewe

Quick apply

Job details

Full-time
7 days ago

Qualifications

Technical troubleshooting
Avaya
Ticket management
VoIP
Service restoration
CompTIA Network+
Technical support incident logging
Computer networking
Telecommunication
Customer support
IT incident logging
Root cause analysis
Incident log maintenance
Help desk

Full job description

Company Description

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Job Description

We’re looking for a skilled and customer-focused 2nd Line Support Engineer to join our growing team. This role is key in handling technical issues escalated from 1st Line Support, resolving more complex problems and supporting both our clients and internal teams with expert advice and troubleshooting.

Manage tickets escalated from 1st Line Support, ensuring timely and thorough resolution
Troubleshoot and resolve moderately complex issues, including software configuration faults, phone system outages and network disruptions
Work with vendors and third-party providers to drive issue resolution
Log accurate and detailed notes, including troubleshooting steps and resolutions
Spot patterns across incidents and contribute to root cause analysis efforts
Provide guidance and knowledge-sharing to 1st Line Support to reduce recurring issues
Support urgent or business-critical escalations, working with 3rd Line Support where necessary
Offer technical advice to clients on system improvements and optimisation opportunities

Qualifications

Skills & Experience

Proven experience in a 2nd Line Support or similar technical support role
Strong troubleshooting skills across a range of systems and networks
Confident working with VoIP phone systems, Microsoft products and basic networking
Clear communicator with a methodical and logical approach
Comfortable dealing with clients directly and explaining technical solutions in simple terms
Experience with one or more of the following phone systems would be beneficial, with strong knowledge of Wildix considered a particular advantage, though none are essential:
Wildix
Zoom
Five9
Microsoft Teams
Webex
3CX
Avaya

Desirable Qualifications (not essential)

Cisco CCNA (Routing & Switching or Collaboration)
Microsoft Certifications
CompTIA Network+ or other telecom-related qualifications
ITIL® Foundation: ITIL 4

Additional Information

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

We also offer:

Global Female Health Policy & Female Health Champions
Pregnancy Loss and Fertility Treatment Policies
Endometriosis Friendly Employer (UK)
Women-focused gym & female health events
Mental Health First Aiders
Disability Confident Committed Employer (Level 1)
Race at Work Charter signatory
Proud sponsor of Crewe Pride (5 years running) and Cheshire Pride Awards Corporate Supporter 2025
Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
Give as you earn scheme (payroll giving) and match funding

Next Steps

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.

Quick apply

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