Income collection officer Work, Jobs in Holborn, Eng (with Salaries)

Senior Housing Income Officer
L&Q —London
- £37,451 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
10d
Welfare Advice Officer
Pinnacle Group —London
- £36,000 - £40,000 a year
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Council Tax Revenue Officer
London Borough of Barking and Dagenham —London
- English
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Leasehold Income Officer
Hackney Borough Council —Hackney
- £42,912 - £44,235 a year
- Full-time
- Customer service
10d
Income Management Officer
London Borough of Camden —London
- £42,221 a year
- Full-time
- Analysis skills
- Annual leave
6d
Revenues, Housing Benefit, and Financial Assessment OnDemand Officers
Civica —London
- Full-time
- Hybrid work
- Mentoring
- Contracts
- IT
- Annual leave
- Referral programme
Quick apply
Income Officer
IronOak —Watford
- From £29,583 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Data analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
9d
Rent Income Recovery Officer - FTA (Gr 5)
Civic Recruitment Limited —Sutton
- £22.84 an hour
- Temporary
- Hybrid work
- Customer service
- Microsoft Office
- Travel
Quick apply
10d
Grants Officer
UK Youth —London
- £33,840 a year
- Full-time
- Hybrid work
- Health & wellbeing programme
- Annual leave
Quick apply
Visitor Operations Manager
Museum of Brands —London
- £34,000 - £36,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee discount
Quick apply
Fundraising Officer
READ Foundation —London
- £29,000 a year
- Weekend availability
- Hybrid work
- Microsoft Excel
- Project management
- Presentation skills
- Free parking
- Annual leave
Quick apply
Client Trust Officer
Apex Group —St. Helier
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
Supported Housing Officer
Nacro —London
- £31,982 - £32,782 a year
- Full-time
- Microsoft Outlook
- Travel
- Organisational skills
2d
Early Years Finance and Admission Administrator
Homestart Greenwich —Woolwich Riverside
- £27,000 - £27,500 a year
- Part-time
- Childcare
- Administrative experience
- IT
Quick apply
3d
Principal CIL S106 Infrastructure Officer
Brent Council —Brent
- £52,194 - £58,461 a year
- Full-time
- Supervising experience
- Annual leave
- Employee assistance programme
VP – Regional Treasury & Trade Solutions Manager, Transaction Banking UK
MUFG —London
- Full-time
- Analysis skills
- Bachelor's degree
- Business
MIS and Exams' Manager
Mary Ward Centre —London
- £47,691 - £53,998 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
4d
Professional Support Lawyer – EU Intellectual Property
White & Case —London
- Full-time
- Organisational skills
- AI
- Communication skills
- Life insurance
Business Rates officer
Civic Recruitment Limited —Haringey
- Maintenance
- English
- Financial services
Quick apply
8d
Senior Project Manager, Practice Technology, Disputes
White & Case —London
- Full-time
- PMP
- Project management
- Bachelor's degree
- Life insurance

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Senior Housing Income Officer

L&Q -
London

Apply Now

Job details

Permanent | Full-time
£37,451 a year
10 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Analysis skills
Communication skills
Negotiation
Time management

Full job description

Title: Senior Housing Income Officer NB. The official title for this role is Senior Customer Account Lead.

Contract Type: Permanent, Full Time, 35 hours

Salary: Starting from £37,451 per annum (London weighted salary) or £33,688 per annum (Regional salary)

Grade: 7

Reporting Office: London, Stratford or Manchester, Trafford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 27th July 2026 – 23:00

Interview Dates: Week commencing 10th August 2026 via Ms Teams

Start Date: 28th September 2026

Please click here for the role profile - Senior Housing Income Officer.pdf

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

L&Q reserve the right not progress applications from candidates with 3 or more unsuccessful applications/interview processes with L&Q in the previous 24 months.

Join our Income Management Team at L&Q:

Our Income Team play a vital part in reducing arrears, sustaining tenancies and maximising income. As a Senior Housing Income Officer you will bring your experience in income collection and arrears management to a role where no two days are the same.

You’ll manage a busy caseload of rent accounts, working with residents to agree payment plans and provide support, while also preparing cases for court and ensuring compliance with legal protocols. This is a fast-paced, high-volume role where your decisions directly impact residents and help reduce arrears.

If this sounds like you, we would love for you to apply!

Your impact in the role:

Manage accounts from the start of tenancy through to enforcement action, including preparing and referring cases for court.
Work proactively with residents to agree tailored payment plans, provide support referrals, and help sustain tenancies.
Handle a high volume of inbound and outbound calls in a fast-paced contact centre, alongside written communication.
Make confident, informed decisions to progress cases in line with L&Q’s Income Collection policies and pre-court protocols.
Demonstrate resilience and empathy, balancing supportive engagement with firm action to reduce arrears.

What you'll bring:

Experience of debt recovery and managing cases through the full arrears lifecycle, including legal protocols.
Strong analytical and decision-making skills, with the ability to calculate payments accurately and act decisively.
Excellent communication and negotiation skills, with proven experience of handling sensitive customer situations.
Outstanding organisation and time management skills to meet KPIs and multiple deadlines.
A collaborative approach, working effectively with colleagues, residents, and external partners to deliver solutions.

If you require any reasonable adjustments at any stage during this process, including application stage, please email [email protected]

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

#TJ #IND

Senior Housing Income Officer - 7995

Location: London - Stratford or Manchester - Trafford

Posted: 13/07/2026

Closing date: 27/07/2026

Closing time: 23:00

Apply Now

Refine Your Search

income collection officer jobs in holborn, eng

Senior Housing Income Officer

Welfare Advice Officer

Council Tax Revenue Officer

Leasehold Income Officer

Income Management Officer

Revenues, Housing Benefit, and Financial Assessment OnDemand Officers

Income Officer

Rent Income Recovery Officer - FTA (Gr 5)

Grants Officer

Visitor Operations Manager

Fundraising Officer

Client Trust Officer

Supported Housing Officer

Early Years Finance and Admission Administrator

Principal CIL S106 Infrastructure Officer

VP – Regional Treasury & Trade Solutions Manager, Transaction Banking UK

MIS and Exams' Manager

Professional Support Lawyer – EU Intellectual Property

Business Rates officer

Senior Project Manager, Practice Technology, Disputes

I want to receive the latest job alerts for income collection officer in holborn, eng

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