Service delivery manager Work, Jobs in Holborn Wc2a (with Salaries)

Service Level Manager
Heathrow —London
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Work from home
10d
Senior Operations Manager
Rd Operations —London
- £70,000 - £75,000 a year
- Hospitality
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
12h
Senior Service Manager - Platform Services
Rail Delivery Group —London
- £59,031 - £82,400 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Quick apply
10d
Service Manager (Full-time)
Hamilton Robson Limited —London
- £60,000 - £80,000 a year
- Full-time
- Management
- Travel
- In-person
- Health & wellbeing programme
- Sick pay
Quick apply
5d
Senior Delivery Manager
Informed Solutions —London
- Full-time
- Hybrid work
- Mentoring
- Training & development
- Communication skills
- Gym membership
- Referral programme
Quick apply
Managed Services - Delivery Manager
HSO Group B.V. —London
- DevOps
- Continuous improvement
- Organisational skills
Quick apply
3h
Service Delivery Manager
Ekco —London
- Hybrid work
- Customer service
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Skills Delivery Manager
Shaw Trust —London
- £45,605 - £52,048 a year
- Management
- Travel
- Recruiting
- Annual leave
- Employee assistance programme
Service Delivery Manager
WallStreetDocs —London
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
Service Delivery Manager (Global)
Brookfield Asset Management —London
- Full-time
- Continuous improvement
- Training & development
- Leadership
Head of Customer Excellence (FTC)
Benifex —London
- £77,500 - £95,000 a year
- Hybrid work
- Analysis skills
- Employee assistance programme
- Employee discount
11d
Cloud Service Delivery Manager
GBST —London
- Hybrid work
- Continuous improvement
- Time management
- Employee assistance programme
- Employee discount
Quick apply
Customer Support Manager
WeMaintain —London
- £50,000 - £60,000 a year
- Hybrid work
- Team management
- Recruiting
- Leadership
Quick apply
Technical Delivery Manager
Aristocrat Interactive —London
- Full-time
- DevOps
- Travel
- Organisational skills
IT Service Delivery Manager
TOM Digital Technologies Ltd —Canary Wharf
- £55,000 - £78,000 a year
- Full-time
- Management
- Continuous improvement
- Team management
- Annual leave
- Sick pay
Quick apply
6d
General Manager - Sponsored Services
Transport for London —London
- Full-time
- Hybrid work
- Management
- Continuous improvement
- No degree
- Annual leave
- Employee discount
3h
Service Desk Manager
Redsquid Communications —London
- Full-time
- Continuous improvement
- Team management
- Contracts
Quick apply
11d
IT Manager
FundApps —London
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Life insurance
Quick apply
13d
Customer Delivery Manager
Stravito —London
- Remote
- English
- APIs
- AI
Head of Customer Success
Foundation Partners —London
- £65,000 - £80,000 a year
- Hybrid work
- CRM software
- English
- Leadership
- Annual leave
- Employee discount
Quick apply

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Service Level Manager

Heathrow -
London

Apply Now

Job details

Full-time
10 days ago

Benefits

Annual leave
Work from home
Private medical insurance

Qualifications

Stakeholder collaboration
Stakeholder liaison
IT service management
Change management
Analysis skills

Full job description

With 80 million passengers passing through our airport each year, it takes hundreds of systems, platforms and networks to keep our airport running smoothly, 24 hours a day, 365 days a year.

Join us, and you’ll thrive on the buzz of providing the technology, data, cyber and digital capabilities that run all the services you’d expect to see in a city – and more. Tech at Heathrow isn’t typical – the scale and non-stop nature of our airport make it truly unique.

Our Data, Digital and Technology team are leading the way in innovations that will make our airport more efficient, resilient and competitive, in an increasingly digital marketplace, as well as keeping Heathrow safe and secure.

Every day will test your skills and give you the opportunity to make your mark. We’re constantly looking for new ways to help Heathrow transform and grow, responding to the changing needs of passengers, colleagues and partner businesses.

It means the chance to work on a huge variety of inspiring projects and to develop in lots of exciting directions. Our team covers technology, cyber defence, data and digital, offering one-of-a kind careers you won’t find anywhere else.

As a Service Level Manager and play a pivotal role in ensuring exceptional service delivery across our operations. You’ll be part of a dynamic team that works closely with internal stakeholders and external partners to maintain and improve service standards that keep Heathrow running smoothly and passengers satisfied.

Your work will directly impact Heathrow’s operational efficiency and passenger experience, making Heathrow a global leader.

Managing and monitoring service level agreements (SLAs) with multiple suppliers to ensure contractual obligations are met.
Initially working in the Change and Problem Management team ensuring IT Changes are assessed and approved
Analysing performance data to identify trends, risks, and opportunities for improvement.
Collaborating with operational teams and suppliers to resolve service issues promptly and effectively.
Leading regular service review meetings and producing clear, actionable reports.
Driving initiatives to enhance service quality and customer satisfaction.
Ensuring compliance with regulatory requirements and Heathrow’s standards.

Proven experience in service level management or supplier performance management in a complex environment.
Strong analytical and stakeholder management skills.
Ability to influence and negotiate effectively.
Ideal Skills:
Aviation/transport experience.
Any previous Change Management experiences
Familiarity with ITIL frameworks.

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.

Apply Now

Refine Your Search

service delivery manager jobs in holborn wc2a

Service Level Manager

Senior Operations Manager

Senior Service Manager - Platform Services

Service Manager (Full-time)

Senior Delivery Manager

Managed Services - Delivery Manager

Service Delivery Manager

Skills Delivery Manager

Service Delivery Manager

Service Delivery Manager (Global)

Head of Customer Excellence (FTC)

Cloud Service Delivery Manager

Customer Support Manager

Technical Delivery Manager

IT Service Delivery Manager

General Manager - Sponsored Services

Service Desk Manager

IT Manager

Customer Delivery Manager

Head of Customer Success

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