Complaints manager Work, Jobs in Holmewood, Dby (with Salaries)

Complaints Manager
Bramah Safeguarding CIC —Sheffield
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Team management
- Communication skills
Quick apply
5d
Duty Operations Manager
Edu-Lettings UK Ltd —Nottingham
- £26,000 - £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Communications and Engagement Manager
Forestry England —Mansfield
- £33,854 a year
- Part-time
- Hybrid work
- English
- Free parking
- Employee discount
RISE Adviser - Yorkshire and Humber - Primary adviser
Department for Education —Sheffield
- £600 a day
- Part-time
- Presentation skills
- Travel
- Leadership
Head of Estates Services
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
- £66,582 - £77,368 a year
- Full-time
- Continuous improvement
- Training & development
2d
Senior Partnerships Manager
Home Office —Sheffield
- £49,850 - £56,850 a year
- Full-time
- Presentation skills
- Travel
- Organisational skills
- Annual leave
6d
Strategic Manager - Operations, Performance & Contracts
Erewash Health Partnership —Ilkeston
- £50,000 - £55,000 a year
- Full-time
- Up to 50% travel
- Bachelor's degree
- Continuous improvement
- Annual leave
- Life insurance
Quick apply
13d
Communications and Engagement Manager
Forestry Commission —Clipstone
- £33,854 a year
- Full-time
- Presentation skills
- Bachelor's degree
- Budgeting
Operations Manager
ASDA —Mansfield
- Full-time
- Organisational skills
- In-person
- Leadership
- Annual leave
- Employee assistance programme
4h
Customer Liaison Officer
Network Plus —Alfreton
- Management
- Leadership
- Communication skills
Quick apply
Team Leader
HM Courts & Tribunal Service —Nottingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
15h
Team Leader
HM Courts and Tribunals Service —Nottingham
- £29,303 - £31,061 a year
- Part-time
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
14d
Customer Service Advisor - Nottingham
HM Revenue and Customs —Nottingham
- £28,016 a year
- Part-time
- Hybrid work
- Basic maths
- No experience needed
- English
- Annual leave
- Work from home
12d
Manager Administration Consulting
Brightwell —Chesterfield
- Microsoft Excel
- Organisational skills
- Communication skills
- Employee assistance programme
- Life insurance
Bailiff Manager
HM Courts and Tribunals Service —Nottingham
- £29,303 - £31,061 a year
- Part-time
- Presentation skills
- Driving
- Travel
- Annual leave
Duty Manager
Southwell Racecourse —Southwell
- Full-time
- Hotel
- Team management
- Organisational skills
- Annual leave
- Employee assistance programme
2d
House Manager
Cygnet —Alfreton
- £35,000 a year
- Leadership
- Employee discount
- Referral programme
Senior Probation Officer - Derbyshire
HM Prison & Probation Service —Chesterfield
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
Group Customer Resolution and Information Rights Manager
Lithia UK —Nottingham
- Presentation skills
- Continuous improvement
- Team management
- Annual leave
- Employee discount
Quick apply
Bailiff Manager
HM Courts & Tribunal Service —Nottingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Driving
- Travel
- Annual leave
- Employee discount

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Complaints Manager

Bramah Safeguarding CIC
Sheffield

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year
5 days ago

Qualifications

Financial Conduct Authority guidelines
Stakeholder collaboration
Stakeholder liaison
Process improvement
Internal department liaison
Complaint handling
Analysis skills
Continuous improvement cycles oversight
Team management
Risk management
Management reporting
Root cause analysis
Communication skills
Analytics

Full job description

Complaints Manager

Salary: £40,000 - £45,000 depending on experience
Location: Sheffield, hybrid with 2 days from home after probation

We are looking for an experienced Complaints Manager to take ownership of the complaints function within a regulated financial services environment.
This is a key role responsible for ensuring customers receive fair and appropriate outcomes, while identifying trends, managing risk and driving improvements across the wider business.

The successful candidate will:

Take overall responsibility for the effective management of customer complaints, ensuring they are handled fairly, accurately and within required timescales.
Manage complex, high-risk and vulnerable customer cases where appropriate.
Ensure complaint responses and outcomes meet regulatory and internal requirements.
Maintain and improve complaints processes, procedures and working practices.
Ensure Consumer Duty principles are embedded throughout the complaints journey.
Monitor complaint volumes, trends, root causes, resolution times and redress through effective MI and reporting.
Provide regular analysis and recommendations to senior stakeholders.
Identify recurring issues and work with relevant teams to implement corrective actions.
Drive improvements to processes, systems and customer journeys to reduce repeat complaints.
Oversee complaint-related redress and compensation, ensuring decisions are fair, consistent and appropriately documented.
Lead, coach and develop the complaints team, supporting performance, capability and training.
Build strong working relationships with teams across Compliance, Risk, Operations, Product and Finance.
Represent the complaints function in relevant meetings and governance forums.
Support regulatory reviews, information requests and other compliance activity where required.

What we're looking for

Significant experience managing complaints within an FCA-regulated financial services environment.
Strong knowledge of FCA DISP, Consumer Duty and complaints regulation.
Previous experience managing or leading a complaints team.
Strong understanding of fair customer outcomes and complaint governance.
Excellent analytical skills and experience using MI to identify trends and drive improvements.
Strong judgement and decision-making ability.
Excellent communication and stakeholder management skills.
A proactive approach to identifying risks and improving processes.

Experience of supporting regulatory reviews or audits, complaints transformation or wider change projects would be advantageous, as would knowledge of SM&CR. The successful candidate will be customer-focused, commercially aware and comfortable operating within a regulated environment, with the ability to balance customer outcomes, regulatory requirements and wider business priorities.

If this sounds like your next opportunity, we’d love to hear from you — apply today!

Pay: £40,000.00-£45,000.00 per year

Work Location: Hybrid remote in Sheffield

Quick apply

Refine Your Search

complaints manager jobs in holmewood, dby

Complaints Manager

Duty Operations Manager

Communications and Engagement Manager

RISE Adviser - Yorkshire and Humber - Primary adviser

Head of Estates Services

Senior Partnerships Manager

Strategic Manager - Operations, Performance & Contracts

Communications and Engagement Manager

Operations Manager

Customer Liaison Officer

Team Leader

Team Leader

Customer Service Advisor - Nottingham

Manager Administration Consulting

Bailiff Manager

Duty Manager

House Manager

Senior Probation Officer - Derbyshire

Group Customer Resolution and Information Rights Manager

Bailiff Manager

I want to receive the latest job alerts for complaints manager in holmewood, dby

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