Clinical data manager Work, Jobs in Hook, Ham (with Salaries)

Complaints & Resolution Manager
Skylight Psychiatry —Basingstoke
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
11d
Practice Manager
IVC —Hook
- Up to £38,000 a year
- Full-time
- Human resources
- Recruiting
- Training & development
- Employee discount
3d
Senior Clinical Data Manager - sponsor dedicated - oncology
Fortrea —Maidenhead
- Full-time
- Remote
- Presentation skills
- Mentoring
- Leadership
CQC Registered Manager
The Rosemary Foundation —Petersfield
- £57,000 a year
- Part-time
- Management
- Bachelor's degree
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
4d
Sr. Clinical Data Manager (Netherlands, United Kingdom)
Allucent —Bracknell
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Bachelor's degree
- Training & development
- Flexible schedule
- Referral programme
Quick apply
Senior Manager, Clinical Operations - FSP Resource & Vendor Management
CSL Behring —Maidenhead
- £170,000 - £201,000 a year
- Full-time
- Master's degree
- Bachelor's degree
BSPS Network Quality Manager
Frimley Health NHS Foundation Trust —Frimley
- £59,798 - £67,020 a year
- Full-time
- Management
- Continuous improvement
- Leadership
Global Trial Manager, Late Phase Studies, Single-Sponsor Dedicated (home-based in Europe)
IQVIA —Reading
- Full-time
- Remote
- Organisational skills
- Communication skills
- Work from home
Associate Clinical Project Manager - Sponsor Dedicated
IQVIA —Reading
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Leadership
- Work from home
Clinical Data Manager - FSP (Homebased - UK)
IQVIA —Reading
- Full-time
- Remote
- Bachelor's degree
- Quality control
- Work from home
8d
Project Manager, eCOA
IQVIA —Reading
- Full-time
- Remote
- Microsoft Powerpoint
- Travel
- Communication skills
- Work from home
Senior Pharmacovigilance Officer, Team Lead/ Case Processing Manager- Medical Device experience needed
PrimeVigilance —Guildford
- Full-time
- Remote
- Nursing
- English
- Team management
Quick apply
Senior Medical Writer (remote US-based)
Porterhouse Medical Group —Reading
- Remote
- Doctoral degree
- Research
- Master's degree
- Annual leave
Clinical Lead
Essential Therapeutic Care —Reading
- £65,000 - £80,000 a year
- Part-time
- Supervising experience
- Experience working with children
- Recruiting
- Free parking
- Health & wellbeing programme
Quick apply
5d
Connectivity Specialist (South West)
Baxter —Reading
- Remote
- Sales
- Business development
- Computer networking
- Annual leave
Sr Director, Drug Development Lead
IQVIA —Reading
- Full-time
- Remote
- Management
- Doctoral degree
- Master's degree
- Work from home
5d
Local Study Associate Director
IQVIA —Reading
- Full-time
- Remote
- English
- Bachelor's degree
- No degree
- Work from home
Sr. Clinical Project Manager (Europe)
Allucent —Bracknell
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- English
- Flexible schedule
- Referral programme
Quick apply
Data Team Lead
IQVIA —Reading
- Full-time
- Remote
- Bachelor's degree
- Mentoring
- Leadership
- Work from home
Senior Pharmacovigilance Project Manager- Europe
PrimeVigilance —Guildford
- Full-time
- Remote
- Leadership
Quick apply

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Complaints & Resolution Manager

Skylight Psychiatry -
Basingstoke

Apply Now

Job details

Permanent | Full-time
£40,000 - £45,000 a year
11 days ago

Benefits

Additional leave
Annual leave
Company pension

Qualifications

Complaint handling
Multidisciplinary collaboration
Communication skills

Full job description

Complaints & Resolution Manager

Reports to: Quality & Governance Lead

Salary: £40,000 - £45,000 per annum, depending on experience

Location: Basingstoke - Hybrid (predominantly remote with occasional travel as required)

Hours: 37.5 hours per week

Skylight Psychiatry is a forward thinking, dynamic mental health service. We are a CQC registered service delivering person-centred assessment, care and support, with our ultimate aim being to improve the lives of people with neurodevelopmental conditions such as ADHD, Autism and Learning disabilities.

Role Purpose

The Complaints & Resolution Manager will provide dedicated capacity for the effective management and resolution of formal patient complaints. The post-holder will manage complaints from receipt through to resolution, using sound judgement and working independently within agreed parameters, while escalating more complex or significant matters where appropriate.

The role will work collaboratively across clinical, operational, governance and patient-experience teams to support timely responses, positive resolution and organisational learning.

Key Responsibilities

Manage formal patient complaints from receipt through to resolution, ensuring they are handled fairly, sensitively and within required timescales.
Investigate complaints, gather relevant information and coordinate input from clinical, operational and other colleagues as required.
Draft clear, empathetic and evidence-based responses and independently resolve routine complaints within agreed authority.
Recognise and escalate complex, significant or specialist matters appropriately.
Maintain accurate complaint records and support effective tracking and reporting.
Provide advice and guidance on complaints and concerns where appropriate, including supporting early resolution.
Identify recurring themes and learning from complaints and contribute to service improvement.
Contribute to the development of complaints processes, guidance, templates and training.
Support the handling of Subject Access Requests and other data rights requests, including gathering and reviewing information and preparing responses.
Escalate complex data protection matters or requests requiring specialist or DPO input.

Person Specification

Essential

Experience of managing complaints, concerns or complex casework within healthcare, social care or another regulated service environment.
Experience of investigating and resolving cases independently and knowing when escalation is required.
Excellent written and verbal communication skills, including the ability to draft high-quality formal responses.
Sound judgement, with the ability to review information objectively and reach fair, evidence-based conclusions.
Confidence communicating sensitively and professionally with people who may be distressed, dissatisfied or frustrated.
Strong organisational and case-management skills, with the ability to manage competing priorities and deadlines.
Ability to work collaboratively across clinical, operational and non-clinical teams.

Desirable

Experience of complaints handling within NHS-funded or independent healthcare services.
Understanding of healthcare complaints, patient safety and regulatory expectations.
Experience of identifying themes from complaints and contributing to service improvement.
Experience of supporting Subject Access Requests or other data rights requests.
Experience within mental health, neurodevelopmental or autism/ADHD services.

Benefits:

Opportunities for professional development and growth within the service
Annual salary review
25 days annual leave.
Pension scheme offered
Birthday off as additional leave
Work related electronic devices provided

Please submit both your CV and a cover letter outlining your reasons for applying for this role. Please note that due to the high volume of applications anticipated, we will be unable to contact all applicants individually unless shortlisted. If you have not been contacted within a month of submitting your application, please assume you have been unsuccessful on this occasion. We reserve the right to close this vacancy at any time due to the volume of applications received and encourage you to submit your application as early as possible. Thank you.

At Skylight Psychiatry, we are committed to fostering a fair and inclusive workplace where everyone can thrive and reach their full potential. We recognise that diverse teams encourage creativity and productivity, so we warmly welcome applications from individuals of all backgrounds. We encourage candidates to apply regardless of age, gender, gender identity or expression, religion or belief, disability, ethnicity, or sexual orientation. Together, we create an environment that values and celebrates diversity!

Job Types: Full-time Permanent

Work Location: Hybrid remote in Basingstoke, RG24 8AG.

Apply Now

Refine Your Search

clinical data manager jobs in hook, ham

Complaints & Resolution Manager

Practice Manager

Senior Clinical Data Manager - sponsor dedicated - oncology

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Senior Manager, Clinical Operations - FSP Resource & Vendor Management

BSPS Network Quality Manager

Global Trial Manager, Late Phase Studies, Single-Sponsor Dedicated (home-based in Europe)

Associate Clinical Project Manager - Sponsor Dedicated

Clinical Data Manager - FSP (Homebased - UK)

Project Manager, eCOA

Senior Pharmacovigilance Officer, Team Lead/ Case Processing Manager- Medical Device experience needed

Senior Medical Writer (remote US-based)

Clinical Lead

Connectivity Specialist (South West)

Sr Director, Drug Development Lead

Local Study Associate Director

Sr. Clinical Project Manager (Europe)

Data Team Lead

Senior Pharmacovigilance Project Manager- Europe

I want to receive the latest job alerts for clinical data manager in hook, ham

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