Job Ref: ELI3242
Branch: Tylney Hall Hotel
Location: Tylney Hall Hotel, Hook
Salary/Benefits: Competitive Salary/ Plus Service Charge / 35 hours per week / live in available
Contract type: Permanent
Hours: Full Time
Hours per week: 35 hours per week
Posted date: 02/07/2026
Closing date: 02/08/2026
Receptionist Overview:
As a Receptionist, you will be the first point of contact for all guests, delivering a warm and professional welcome. You will handle all aspects of guest check-in and check-out, manage bookings, respond to inquiries, and ensure every guest enjoys a seamless, positive experience from arrival to departure.
Receptionist Key Responsibilities:
- Greet guests warmly and professionally on arrival.
- Handle check-ins and check-outs efficiently using the hotel’s booking system.
- Manage reservations, telephone calls and guest queries with accuracy using the hotel’s system.
- Maintain accurate guest records and process payments securely.
- Liaise with housekeeping, reservations, events, and other departments to ensure guest satisfaction.
- Handle guest complaints or issues calmly and professionally, escalating when necessary.
- Always maintain a clean and presentable reception area.
- Assist with administrative tasks as required by the Front Office Manager.
At Elite Hotels, we have a single-minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
Tylney Hall Hotel:
Tylney Hall Hotel is a beautiful 4 red Star Hotel with 112 bedrooms, set in the heart of 66 acres of glorious park boasts the longest uninterrupted view in Hampshire. With a 2 rosette Restaurant we are committed to delivering hospitality to the highest standard. Our facilities include beauty treatment rooms leisure facilities including both an indoor an outdoor pool banqueting facilities which are second to none.
Why work at Tylney Hall Hotel Gardens:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!
Benefits
To support our staff we offer:
- Meals are provided by our talented kitchen team
- We have plenty of free parking.
- We also have amazing recognition awards for exceptional customer service
- Reduced price stays in all of our hotels – where you are treated like a guest no matter who you are!
For full details of the benefits on offer please check our website: https://www.careersatelitehotels.co.uk/why-work-elite
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.
- service charge is dependent on sales performance and not guaranteed
