CVs will not be considered for this role, and only applications from NHS jobs will be accepted. For further information on working hours, please go to NHS jobs.
Job summary
We're looking for an experienced individual in a customer-facing role who is ready to take the next step in their career. As our Senior Receptionist, you'll continue to work as part of our busy reception team while supporting the Surgery Team Leader with the day-to-day running of the site and deputising during periods of leave or absence. This is an excellent opportunity to develop leadership skills in a supportive environment without moving away from patient-facing work.
Main duties of the job
This role is ideal for an experienced receptionist or customer facing individual who enjoys supporting colleagues and wants to build supervisory experience. You'll continue working as part of the reception team while developing leadership skills with the support of an experienced Surgery Team Leader and management team.
Please make sure you read the attached Vacancy Pack and Job Description for further important information about working hours, and to assist in writing your application. Some flexibility is required to provide cover for planned annual leave and occasional short-notice absence.
Please note, we will close the advert early if we have sufficient applications
Previous applicants need not apply.
About us
Portsdown Group Practice covers the whole of Portsmouth from postcodes PO1 to PO7. We operate from 6 surgeries: Cosham Park House (PO6 3BG), Crookhorn Lane (PO7 5XP, Heyward Road (PO4 0DY), Kingston Crescent (PO2 8AL), Paulsgrove (PO6 4HJ), and Somerstown (PO5 4EZ). We are our own Primary Care Network (PCN).
We offer a comprehensive benefits package designed to support your financial wellbeing, health, work-life balance, and career development. This includes a Real Living Wage, annual pay reviews, the NHS Pension Scheme, private healthcare through Benenden, mental health support, eye care vouchers, generous annual leave plus bank holidays, flexible working, sabbatical opportunities, family-friendly leave, ongoing training and development, and a range of employee perks such as a birthday day off, social events, refreshments, long service awards, and a corporate fleece.
Job responsibilities
Assist with the smooth day-to-day running of the site and work within the Reception Team. The post holder will work closely with (and under the direction of) the Surgery Team Leader to provide a first class reception service and actively implement the continual improvement of standards across a wide range of activities.
Key Accountabilities and Responsibilities:
Senior Duties:
- Support the Surgery Team Leader (STL) in the day to day running of the site, providing senior cover during periods of leave and sickness absence.
- Support the reception team adapt to changes and promote a positive approach.
- Help ensure monthly reporting duties are met in the Surgery Team Leader’s absence.
- Be available to help and advice new staff during their induction and training.
- Act as a point of contact and support for agreed areas of practice administration
- Help maintain high standards across reception and administration tasks.
- Ensure the site follows practice policies and health and safety requirements
Person Specification
Qualifications
Essential criteria
Good Standard of English and Maths
Desirable criteria
NVQ in Customer Service or equivalent
Skills
Essential criteria
- Ability to work under pressure
- Ability to prioritise
- Excellent interpersonal skills and telephone manner
- Attention to detail
- Able to support and encourage colleagues.
- Appropriate use of initiative
Desirable criteria
- Look for ways to improve service.
Experience
Essential criteria
- Minimum 2 years in customer facing role
Desirable criteria
- Previous experience in a healthcare setting
- Experience overseeing the work of a team and providing guidance
Knowledge
Essential criteria
- Knowledge of how to provide excellent customer service
- Information Governance / GDPR
Desirable criteria
Knowledge of clinical systems
- Knowledge of local healthcare initiatives e.g. Pharmacy First
Pay: £13.69 per hour
Work Location: In person
