Operational support grade Work, Jobs in Horndean, Ham (with Salaries)

Operational Support Officer
Office for National Statistics —Fareham
- £28,138 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Presentation skills
12d
Customer Service Advisor Portsmouth
HM Revenue and Customs —Portsmouth
- £28,016 a year
- Part-time
- Hybrid work
- Basic maths
- No experience needed
- English
- Annual leave
- Work from home
3d
Operational Support Coordinator
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Southampton
- £28,392 - £31,157 a year
- Full-time
- Microsoft Office
- Databases
- Travel
7h
Crown Court Clerk
HM Courts and Tribunals Service —Winchester
- £29,303 - £31,061 a year
- Full-time
- Presentation skills
- Organisational skills
- IT
- Annual leave
11d
Nursery Administrator
Tops Day Nurseries —Portsmouth
- £10.86 - £12.72 an hour
- Full-time
- Microsoft Powerpoint
- Administrative experience
- Preschool
- Employee discount
Quick apply
4d
Crown Court Clerk
HM Courts & Tribunal Service —Winchester
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
11d
Freelance Event Manager @ Millbridge Court
Dearborn Studio —Frensham
- Up to £20 an hour
- Weekend availability
- Organisational skills
- In-person
- Communication skills
Quick apply
6d
Student Services Project Manager
University of Portsmouth —Portsmouth
- £41,064 - £44,746 a year
- Full-time
- University
- School
- Employee discount
7d
College Services Coordinator
Navitas —Portsmouth
- £30,250 a year
- Full-time
- Computer literacy
- Data analysis skills
- Microsoft Office
- Annual leave
- Employee assistance programme
Recruitment Operations Officer
Office for National Statistics —Fareham
- £34,587 a year
- Part-time
- Presentation skills
- Human resources
- Recruiting
12d
Operational Support Grade - HMP Winchester (Prison Support Role)
Ministry of Justice —Winchester
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
13h
IT Technician Apprentice
Croma Security Solutions Group Plc —Fareham
- From £26,436.80 a year
- Weekend availability
- Windows
- Continuous improvement
- Travel
- Health & wellbeing programme
- Employee stock purchase plan
Quick apply
9h
OT Systems Engineering Apprentice
Portsmouth Water —Havant
- From £25,925 a year
- Engineering
- Programmable logic controllers
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Education Centre Supervisor
Explore Learning —Whiteley
- From £27,000 a year
- Full-time
- Management
- Sales
- Maths
- Employee discount
- Referral programme
Quick apply
9d
Case Review Officer
Department for Work and Pensions —Newport
- £27,866 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
5d
Operations Administrator Apprentice
WP Group —Southampton
- £18,000 - £19,000 a year
- Full-time
- Computer literacy
- No experience needed
- Computer skills
Quick apply
Customer Service Advisor
Olleco —Southampton
- £27,497.60 a year
- Full-time
- Communication skills
- Employee assistance programme
Quick apply
5d
Lifeguard
Places for People —Gosport
- £28,072.84 a year
- Customer service
- Employee discount
13d
DWP Appeals Presenting Officer
Department for Work and Pensions —Southampton
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
7d
Customer Care Contract Specialist
Prysmian Group —Bishopstoke
- Full-time
- Administrative experience
- Continuous improvement
- Communication skills

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Operational Support Officer

Office for National Statistics -
Fareham

Apply Now

Job details

Permanent | Part-time | Full-time
£28,138 a year
12 days ago

Benefits

Company pension

Qualifications

Management
Customer service
Coaching
Presentation skills
Continuous improvement
SharePoint
Data collection

Full job description

Details

Reference number

473608

Salary

£28,138

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Executive Officer

Contract type

Permanent

Business area

ONS - Census - Population Census & Social Statistics

Type of role

Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

The locations for this role is Titchfield (Fareham).

This role is aligned to ONS hybrid working principles, which focus on attending the office with purpose. The postholder will be expected to contribute to the organisations overall 40% office attendance, in line with business and role requirements. This level of attendance will apply for most of the programme, although requirements may vary at different stages, with periods of increased or reduced on-site working in response to census priorities, delivery phases and business need.

The induction process for the role will be conducted in person.

About the job

Job summary

Are you ready to be part of something that shapes the future of our nation? Do you thrive on variety, enjoy working with lots of teams, and want to make a real difference? If so, this could be the opportunity you've been looking for.

The Office for National Statistics (ONS) is the UK's largest producer of official statistics and home to over 5,000 colleagues. We create the data that drives decisions, from measuring economic growth and tracking population changes to informing policy on everything from housing to healthcare. Our statistics don't just sit in reports; they directly influence how billions of pounds are allocated, how services are planned, and how communities are supported across the country.

Census 2031 represents our most ambitious data collection project yet a once-in-a-decade opportunity to capture a complete picture of everyone living in England and Wales. Building on the digital success of 2021, we're pioneering new ways to reach every household and community, ensuring no one is left uncounted. This vital work will provide the foundation for policy decisions, resource allocation, and community planning for the next decade.

Your work will support delivery of this transformational project that will shape how we understand and support our nation's future. Youll be part of a team that ensures everyone is countedand every voice is heard. We're building a culture that values collaboration, fresh thinking, and respect for diverse expertise. Whether you're a seasoned professional or bringing new perspectives, you'll be part of a team that welcomes bold ideas, works transparently, and thrives on solving complex challenges together.

The Operational Delivery Profession (ODP) is the largest profession in the Civil Service. ODPs 200,000+ members work in a wide range of operational delivery roles across government, providing essential services that support and protect UK citizens at home and overseas. They help to make ONS a great place to work.

As a member, ODP supports you by providing learning and development opportunities, career pathways, tools and resources to help develop your skills and progress your career. This is an exciting opportunity to join a modern, innovative and inclusive Civil Service profession that sits at the heart of public service delivery.

Job description

As an Operational Support Officer for Census 2031, youll become part of a team that pulls together to deliver something that touches the whole country. In this role, youll support field staff, solve problems, and help ensure every household is represented. Youll meet great people, learn about different parts of the organisation, work closely with suppliers, and gain insight into how other industries operate. Youll be part of something that genuinely makes a difference, supported by a team spirit that helps you thrive.

The Operational Support Officer will provide operational and administrative support across Census Field Services, helping ensure the effective delivery of services, projects and operational activities.

Working within Census Field Services, you will support the delivery of operational activities across the branch's key functions:

Field Operations (Household and Technology)
Field Operations (Communal Establishments)
Logistics and Field Support
Recruit, Pay and Training

The role will involve coordinating operational activity, maintaining records and management information, supporting governance processes, monitoring and resolving issues, managing shared resources, and contributing to continuous improvement initiatives.

You will work with colleagues across Census, supporting business priorities and responding flexibly to changing operational demands.

Where required, you may also support the day-to-day coordination of AO colleagues and help manage workloads, priorities and service delivery.

During operational periods may be required to work, evenings, weekends and bank holidays on a rota basis.

Responsibilities:

Provide operational support across Census Field Services, ensuring activities, records and business processes are managed effectively.
Maintain shared resources including mailboxes, SharePoint sites, trackers, guidance and operational documentation.
Work collaboratively with colleagues across Census Field Services to support delivery, continuous improvement and excellent customer service.
Assist with the production and maintenance of management information, reports and operational data to support decision making and performance monitoring.
Where required, supporting the day-to-day coordination or line management of Administrative Officer (AO) colleagues, including workload allocation, coaching and performance support.
Supporting projects and operational preparations for census test and rehearsal and ongoing support for 2031 Census delivery.
Support operational activities across Census Field Services, including occasional travel to Census sites and locations as required to meet business needs.

Person specification

The Role Holder will have access to ODP Membership and associated Skills Development and Connection Opportunities.

Essential Criteria:

Communicates and builds relationships across teams to deliver excellent service, quality and performance.
Works with others in collaboration to share information constructively.
Plans team workload balancing support and ensuring excellent service delivery to stakeholders ensuring delivery against performance targets or procedures.
Identifies problems and supports others to identify problems and encourages the generation of solutions from teams.
Gathers data to inform work and handles this accurately and securely.

Behaviours

We'll assess you against these behaviours during the selection process:

Delivering at Pace
Working Together
Managing a Quality Service
Seeing the Big Picture

Benefits

Alongside your salary of £28,138, Office for National Statistics contributes £8,151 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our valued colleagues across the organisation.

Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that our careers site will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.

Inclusion & Accessibility

At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a Disability Confident Leader were committed to ensuring that all candidates are treated fairly throughout the recruitment process.

As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.

If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.

Visa Sponsorship

ONS is unable to offer visa sponsorship for this role. Applicants must have a valid right to work in the UK when employment commences. If you are currently in the UK on a time-limited visa, it must have at least 18 months remaining at the point of application.

Right to Work and Nationality Requirements

To work at ONS, applicants must meet the Civil Service nationality requirements, satisfy UK right to work requirements and, where applicable, meet the relevant security clearance requirements.

If you are unsure whether you meet the appropriate right to work or security clearance eligibility criteria, please refer to the guidance on Gov.uk or contact the recruitment email provided in the advert before applying. Failure to meet these requirements will result in your application being rejected and employment offers being withdrawn.

Applicant Support

Number of Stages: 3 stage process

Stage 1: Civil Service Customer Service Skills Test
Stage 2: Application
Stage 3: Interview

Stage 1: Civil Service Customer Service Skills Test

Upon submission of Part 1 your application form you will be sent an invitation to complete Civil Service Customer Service Skills online tests.

There will be full instructions on how to complete each test including an opportunity to practice before undertaking the actual test. These tests are not time limited.

If you pass a test, you will then receive a further invite to complete each subsequent test if there is more than one for this vacancy. If you fail a test your application will not proceed to the next stage.

If you pass all tests for this vacancy, you will be invited to complete the final stage of your application, this is where you will provide information such as your work history. Skills and experience and Personal Statement.

Stage 2: Application

The assessment process at the application stage will be based on your work history, skills, experience, and personal statement. It is important that your application is tailored to highlight the skills, knowledge, and experience relevant to the role.

A personal statement is required at application stage, the maximum wordcount allowed is 1250, which should not be exceeded. You should provide evidence for each essential skill criterion listed in the person specification. As these criteria are scored, it is advisable to give clear examples for each one, including the impact of your actions, ideally utilising the STAR technique (Situation, Task, Action, Result).

Please note that Success Profiles Behaviour examples are not required at this stage of the application process.

When a high volume of applications are received, the sift pass mark may be adjusted. Candidates will be invited to interview based on their merit order, with those achieving the highest scores being prioritised. Applicants who score below the adjusted pass mark but still pass will be placed on hold and may be invited to interview at a later date.

Stage 3: Interview

If invited to interview, you will be assessed using techniques aligned with the Civil Service Success Profiles framework, covering all behaviours listed in the job advert and any required technical skills.

Interviews will take place in person at our Titchfield Office. Please note that travel expenses will not be reimbursed. You will also be required to bring valid photo identification to your interview.

A reserve list may be held for a period up to 12 months from which further appointments may be made.

Important Dates:

The Sift will be conducted from 19/08/2026

Interviews will be conducted from 14/09/2026

Dates are subject to change.

For the full terms and conditions of the post, please see attachment.

Please note that all campaigns may be subject to withdrawal at any stage if the internal resource position changes.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Lisa Eyre
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact [email protected]. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission

Apply Now

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Business area

Type of role

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Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information