Customer experience agent Work, Jobs in Hornsea, Ery (with Salaries)

Customer Experience Agent
Connexin Ltd —Kingston upon Hull
- Full-time
- Customer service
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Cottingham
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Cottingham
- £3,800 a month
- Full-time
- Sales
Quick apply
Call Centre Agent
Wescot Credit Services —Kingston upon Hull
- From £26,500.76 a year
- Rotating shift
- Hybrid work
- IT
- Employee assistance programme
- Employee discount
7d
Sales Executive
Keepmoat Homes —Kingston upon Hull
- Full-time
- Employee assistance programme
- Employee discount
Customer Operations Agent - Quay (2080)
GBHUL - POF - North Sea Ferries Limited - Hull —Kingston upon Hull
- Full-time
- Customer service
- Communication skills
Quick apply
Laundry and House keeper 25+ hours
Sparkle and Shine —Filey
- £12.71 an hour
- Temporary
- Hospitality
- In-person
- Hotel experience
- Employee discount
Quick apply
Experienced Property Specialist
Beercocks —Driffield
- From £26,098 a year
- Full-time
- Sales
- Customer service
- Organisational skills
Quick apply
6d
Flooring/Carpet Estimator
East Yorkshire Carpet & Bed Ltd —Kingston upon Hull
- From £30,000 a year
- Full-time
- Sales
- Maths
- Driving
- Employee discount
Quick apply
5d
Domestic Assistant
OCS Group —Cottingham
- £12.92 an hour
- Monday to Friday
- Hotel
- Computer skills
Quick apply
Software Engineer (Mid-level)
Sewell Group —Hessle
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
- Employee discount
Quick apply
Sales Executive
Verisure Services (UK) Limited —Cottingham
- £3,800 - £6,000 a month
- Full-time
- Sales
Quick apply

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customer experience agent jobs near hornsea, ery

Customer Experience Agent

Connexin Ltd
Kingston upon Hull

Quick apply

Job details

Permanent | Full-time
3 days ago

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Annual leave
Company pension
Company events
Employee discount
Referral programme
On-site parking

Qualifications

ITIL Certification
Customer service
Technical support
CompTIA Network+
Communication skills

Full job description

About Us

We're on a mission to "Connect the real world with the digital world to improve lives” To get there, we govern ourselves with a set of simple, yet powerful guiding principles.

We believe we make a difference to people’s lives.
We care about each other & our customers.
We challenge the Industry.
We delivery on our promises and have fun doing it.

What will you be doing

As a first line support agent (Customer Experience Agent) you will be responsible for providing a professional and high quality service to all customers that require support with their broadband connections.

You will assist all types of customers with technical queries regarding their services, keeping them fully informed of the process whilst ensuring that all systems are updated.

Previous experience within a customer service and/or within an ISP is advantageous.

Working hours are between 8am-8pm on a shift rotation, Monday to Sunday.

Key responsibilities

Ensure all customer contacts are dealt with efficiently, and to a high standard that result in high customer satisfaction (minimum of 85%)
Provide first line technical support to Connexin customers via various channels such as live chat, telephone and email.
Deliver an exceptional customer service experience and identify ways to improve service delivery to our customers.
Identify solutions for our customers services and escalate to the relevant departments when required.
Ensure all customer queries and incidents are recorded and resolved within agreed SLA’s.
Be a trusted member of the team, supporting colleagues and providing guidance and coaching to new starters where required.
Ensuring that complaints are adequately handled and concluded, escalating to your Supervisor where required.
Accurately updating all customer cases, leaving a strong audit trail.
Adherence to companies GDPR policy.
Managing your own workload to meet objectives
Undertake other duties as required, appropriate to the role, to support the company and department’s objectives.

Skills & Competencies

Able to gain a basic technical and practical understanding of all Connexin products, platforms and systems
Knowledgeable with Zendesk and other operational systems to ensure high level of service and customer satisfaction
Highly competent at using IT systems to manage operations and support decision making knowledgeable of the Connexin network operations functions, including problem solving
Proactive and has a solution mindset
Self-motivated and driven
Excellent communication skills

Experience

At least one year’s experience in a customer-facing role
Experience in a technical support role would be advantageous
Proven experience in a customer service role within an Internet Service Provider is desirable
Experience of working for an ISP is desirable but not essential.

Desirable

ITIL foundation
CompTIA
Network+
Leadership qualification
Occupational related qualification

Perks & Benefits

Great Culture & Awesome People - We strive to have an energetic and positive workplace, made even better by our ever growing team!
Enhanced Annual Leave - Enjoy 25 full days of annual leave, eight bank holidays, and an extra day for your birthday
Health Cash Plan - Cash back on health treatments and access to range of digital tools that protect your ongoing health both at home and at work.
Enhanced Parental Benefits - Enjoy time with your new family and benefit from enhanced Maternity and Paternity pay
Paid Study Time - Are you studying towards a qualification? Benefit from paid study time through Connexin Academy
Paid Volunteer Opportunities - Employees are given the opportunity to give back to the local community while on the clock
Pensions Scheme - Save for your future with our workplace pension scheme.
Bike2Work Scheme - Benefit from this scheme, make huge savings, keep active and do your bit for the environment
Employee Referral Scheme - Receive a bonus in your pay packet for referring successful candidates
Flexible / Remote Working - We offer a fully flexible environment to work around you and your family life if your role allows
Values Awards - Connexin conduct yearly Values Awards to recognise staff across the business. With the chance to win a bonus and a trip away
Team Parties and Events - Take part in our team parties, company events and team building days

Equality and Diversity

Connexin is committed to ensuring that all candidates for any role at Connexin are treated equally and with respect. We hire on the basis of “the right person for the role” and we never discriminate against any candidate on the grounds of:

Age
Disability
Gender reassignment
Marriage or civil partnership
Pregnancy or maternity
Race
Religion or belief
Sex
Sexual Orientation

We will endeavour to accommodate any request in respect of any disability needs that any candidate may have.

Benefits:

Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Referral programme

Experience:

Customer service: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience agent jobs in hornsea, ery

Customer Experience Agent

JUNIOR SALES CONSULTANT

JUNIOR SALES ADVISOR

Call Centre Agent

Sales Executive

Customer Operations Agent - Quay (2080)

Laundry and House keeper 25+ hours

Experienced Property Specialist

Flooring/Carpet Estimator

Domestic Assistant

Software Engineer (Mid-level)

Sales Executive

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