Position Title: Front of House Manager 4-day working week
Hourly pay, subject to experience and working hours.
Location: Healing Manor Hotel, Stallingborough Road, Lincolnshire
Job Type: Full-time, 4-day working week (40-48 hours negotiable)
Salary: £13 - £15 per hour
Company Overview:
Healing Manor Hotel is a prestigious venue in Northeast Lincolnshire with an excellent reputation locally for delivering beautiful functions such as weddings, christenings, wakes, corporate functions, and more. Our new Front of House Manager will report to the Front of House Operations Manager. You will oversee restaurant and bar activities, uphold the hotel’s reputation, and deliver exceptional and memorable service to all customers. If this sounds like you, we would love to talk. We believe in high energy and want to bring someone with great enthusiasm and creative ideas into our business.
Job Summary:
As the Front of House Manager at Healing Manor Hotel, you will be responsible for the overall running of the pub and restaurant, maintaining a 2-rosette accolade, and delivering a 5-star service. You will ensure that all practices follow compliance, health and safety, and food standards. You will drive sales and profitability, manage the Front of House (FOH) team, and deliver exceptional customer experiences.
Key Responsibilities:
Sales and Profitability:
- Drive sales and profitability working with the Operations Management team and Sales
and Events manager.
- Ensure all FOH understand and engage with KPIs and business objectives.
- Daily, weekly, and monthly reporting of KPIs, including sales, staffing, and key points.
Customer Experience:
- Deliver exceptional customer experience and be the ambassador and mentor to all FOH
teams to ensure high-quality service and standards provision.
- Handling of any customer complaints and full resolution following the escalation
process.The Lincolnshire Kitchen Ltd Trading as Healing Manor Hotel
Restaurant Manager
- Take bookings, meet and greet customers, and deliver exceptional customer service
experiences.
Team Management:
- Assist in all management of the Front of House Team, including staff training and
development.
- Provide cover and support for annual leave of the Front of House Operations Manager
and Assistant Operations Manager.
- Rota planning and staff plans using the Homebase system.
- Induction, annual leave planning, and general team FOH team management.
Stock and Supplier Management:
- Assistance with stock management, supplier management, and procurement in
conjunction with the Assistant Operations Manager.
Compliance and Standards:
- Overseeing events and all daily food and beverage activities to ensure excellence.
- Compliance with license permissions and regulations, EHO regulations, Health & Safety,
and Fire Safety Regulations, and follow company operating policies and procedures.
- Update the relevant POS, booking, and review platforms: (EPOS), Till uploads and
updates.
- Implement and maintain Healing Manor Hotel’s front of house uniform standards.
- Agree changes with company management before implementation.
- Ensure food leaving the kitchen is well presented and service levels are maintained or
exceeded.
- Input on SOP development and accountability for team training updates following
changes.
Who You Are and What We Need:
- Exemplary communication skills and the drive to deliver.
- Target-driven and detail-oriented.
- Sales-focused, commercially aware, and keen to drive KPI success.
- Customer-centric with a need to deliver excellence.The Lincolnshire Kitchen Ltd Trading as Healing Manor Hotel
Front of House Manager:
- Willingness to learn and train others with new skills, and develop within the business and
the team.
- Team player with excellent leadership skills and a personable approach.
- Calm and professional under pressure.
- Fast-paced, multi-tasker with exceptional organizational and time-keeping skills.
- Problem solver extraordinaire and passionate about effective delivery and the hospitality
industry.
Note: This list is not exhaustive, and you may be required at times to perform other duties
required by the business.
Job Types: Full-time, Permanent
Pay: £13.00-£15.00 per hour
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Experience:
- Supervising experience: 2 years (required)
- Customer service: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
