Service desk team leader Work, Jobs in Horsforth, Wyk (with Salaries)

Service Desk Analyst (European Language Speaker)
Univar Europe Ltd. —Bradford
- Monday to Friday
- Spanish
- Azure
- Software troubleshooting
- Free parking
5d
Senior Service Desk Engineer
Zenzero Solutions —Leeds
- Azure
- Microsoft Office
- AWS
Business and Operations Support Engineer - 24/7 cover
Freemans PLC —Bradford
- Full-time
- Microsoft Office
- Computer networking
- IT
- Work from home
- Employee discount
Incident Management Analyst
Redcentric plc —Harrogate
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
2d
1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Linux
- Free parking
Technical Support Supervisor
IntelliPK Technology Services Ltd —Halifax
- £2,900 - £4,800 a month
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Health & wellbeing programme
- Referral programme
Quick apply
8d
2nd Line Manager
Babble Cloud —Wakefield
- Full-time
- Annual leave
- Sick pay
Quick apply
IT Support Engineer
Pharmacy2U —Leeds
- £25,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Oracle
- Windows
- Annual leave
- Employee assistance programme
Quick apply
2d
IT Support Analyst -2nd Line
DFS —Doncaster
- Overtime
- Windows
- IT
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
3d
Technology - Incident & Problem Manager
Pharmacy2U —Leeds
- Up to £60,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
2d

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Service Desk Analyst (European Language Speaker)

Univar Europe Ltd. -
Bradford

Apply Now

Job details

5 days ago

Benefits

Free parking
Company pension
Private medical insurance

Qualifications

French
Spanish
Azure
Software troubleshooting
LAN
Turkish
Windows
Microsoft Office
DHCP
VoIP
Swedish
IT support
DNS
Portuguese
IT
Italian
Communication skills
German
Help desk
VPN

Full job description

A Place Where People Matter.
Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

*European Language requirement for this role - Preferred languages are: French, German, Spanish, Portuguese, Swedish, Italian or Turkish*

We have an exciting opportunity for a 1st Line Service Desk Analyst to join our IT team based in Bradford. Reporting to the Client Services Team Leader, the successful applicant will deal with 1st line support issues coming into the IT Service Desk – EMEA via phone, email and self-service.

The focus of the role will be to provide exceptional 1st line technical support to users at all levels of our business, mostly on the phone, but also via email/skype and occasionally in person. You will need to be able to manage and prioritise your own workload whilst ensuring you work well within the already well-established team.

We deal with an average of 1,000 issues per week, working a shift system between the hours of 7.00am – 5.30pm Monday to Friday, including bank holidays and therefore some degree of flexibility is required.

We Are Looking For

Ideally, you will have 1-2 years commercial experience in a 1st line IT service desk role, providing technical support across a diverse range of hardware and software. You must have excellent communication skills, a passion for ensuring you solve user’s technical issues in a timely manner and have an investigative nature. You will need to be customer focused and be capable of building lasting, trusted relationships with your colleagues and peers, as you will be providing support to all levels of the business.

The primary objective for the role being to deliver an excellent support experience, whilst minimizing down time to our internal customer base. Your extensive IT Support experience will see you troubleshooting hardware and software issues by identifying, analysing, diagnosing and restoring service by using established processes and procedures.

Skills & Experience Required

Provide 1st line IT Service Desk support for software, hardware and business systems
Logging and maintaining support calls, both internally with staff and externally with suppliers
Experience providing both hands on and remote support for desktops, laptops and other IT hardware

Knowledge of Windows operating systems and supporting the Microsoft Office suite including Office 365

Understanding of networking technologies (LAN/WAN, Wi-Fi, VPN, DHCP and DNS)
Understanding of VoIP Phone System technology
Knowledge of AD and Azure user Admin

Proven experience in a similar helpdesk role

.
As the team support Europe, the Middle East and Africa, a second language, both written and spoken, is an advantage however all applications will be considered. Preferred languages are: French, German, Spanish, Portuguese, Swedish, Italian or Turkish.

What we offer in return:

+ 33 days holiday
+ Generous pension scheme
+ Death in service benefit
+ Discounted private healthcare
+ Discounts with 1,000+ retailers
+ Free Car Parking

Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives - from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 9,500 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.

Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges and respects the unique experiences, perspectives, and expertise of every employee. Through our dedicated Employee Resource Networks, we provide the development and growth opportunities to empower us to redefine our industry while making a difference in our communities.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification

Apply Now

Refine Your Search

service desk team leader jobs in horsforth, wyk

Service Desk Analyst (European Language Speaker)

Senior Service Desk Engineer

Business and Operations Support Engineer - 24/7 cover

Incident Management Analyst

1st/2nd Line IT Support - £27,000-£34,000

Technical Support Supervisor

2nd Line Manager

IT Support Engineer

IT Support Analyst -2nd Line

Technology - Incident & Problem Manager

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