Process lead Work, Jobs in Horsham, Wsx (with Salaries)

Operational Excellence & Process Improvement Lead
Communitas Clinics —Croydon
- £31,049 a year
- Full-time
- Administrative experience
- Human resources
- In-person
Quick apply
12d
Compliance Officer
Halo Corporate Finance Limited —Horsham
- £31,000 - £35,000 a year
- Full-time
- Organisational skills
- IT
- Financial services
- Free parking
Quick apply
12d
Business Analyst/Process Improvement Lead
OPUS TECHNOLOGY —Reigate
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- System design
- Continuous improvement
- AI
- Life insurance
- Referral programme
Quick apply
Customer Account Operations Manager
Civil Aviation Authority —Gatwick Airport
- Up to £60,000 a year
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Continuous improvement
- Annual leave
- Gym membership
6d
Commissioning Lead (EICA or Process)
MWHTreatment —Falmer
1d
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
1d
Production Supervisor
Nyetimber Ltd —Crawley
- £39,000 - £42,000 a year
- Full-time
- English
- Supervising experience
- In-person
Quick apply
Trainer Recruitment & Onboarding Specialist
Tigerlily Training —Hassocks
- Up to £33,000 a year
- Full-time
- Sales
- Administrative experience
- First Aid Certification
- Free parking
- Health & wellbeing programme
Quick apply
Operations Supervisor
Thermo Fisher Scientific —Horsham
- Full-time
- Microsoft Office
- Continuous improvement
- Warehouse experience
7d
Chief Information Officer
Infovista —Guildford
- Presentation skills
11d
Buyer
PPT Group Ltd —Slinfold
- From £38,000 a year
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Quick apply
Regional People Partner - Kent
Dunelm —Horsham
- Communication skills
Senior Customer Success Manager
KILLSTAR —Brighton
- £54,000 - £57,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
Head of Operations
GPP —Redhill
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
- Free parking
Quick apply
4d
First Response Team Lead
Uptime Solutions —Crawley
- Full-time
- Customer service
- Windows
- Microsoft Office
12d
Continuous Improvement Lead
Elekta —Crawley
- English
- Travel
- Agile
- Annual leave
- Work from home
Head of People & Culture
Humara —Brighton and Hove
- £70,000 - £85,000 a year
- Full-time
- Hybrid work
- Human resources
- Leadership
- Employee assistance programme
- Life insurance
Quick apply
Senior General Manager - Brighton i360
Nightcap PLC —Brighton
- £80,000 a year
- Full-time
- Hospitality
- Restaurant
- Café
Quick apply
Data Enrichment Manager
Somerset Bridge Group —East Grinstead
- Up to £90,000 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Maths
- Annual leave
- Referral programme
Quick apply
PMO Portfolio Support Officer
Elekta —Crawley
- English
- SharePoint
- In-person
- Annual leave
- Work from home

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Operational Excellence & Process Improvement Lead

Communitas Clinics -
Croydon

Quick apply

Job details

Permanent | Full-time
£31,049 a year
12 days ago

Qualifications

Adobe Captivate
Administrative experience
Quality assurance
Human resources
Communication skills
Teaching

Full job description

ROLE TITLE: Operational Excellence & Process Improvement Lead

REPORTS TO: Head Of Operational Excellence
LOCATION: Hybrid (Head Office + service sites)

JOB PURPOSE

This role is responsible for driving consistency, quality, and efficiency across administrative teams at Communitas.

The post holder will act as a subject matter expert in administrative processes and systems, identifying variation, simplifying workflows, and ensuring consistent adoption across all services.

Training is used as a tool to embed standard ways of working, not as a standalone function.

The role requires someone who can translate real operational processes into practical, usable training, and confidently support teams to adopt and sustain improved ways of working.

KEY RESPONSIBILITIES

1. Process Standardisation & Improvement

Identify inconsistencies and inefficiencies in administrative processes across services
Define and document clear, standardised ways of working (SOPs)
Work with operational leads to implement and embed improvements
Simplify complex workflows into practical, repeatable steps

2. Training Delivery (Applied, Not Theoretical)

Deliver practical, process-driven training for new and existing staff
Lead onboarding programmes that ensure staff can perform core admin functions confidently
Deliver refresher and targeted training where performance gaps are identified
Adapt training to reflect real service pressures and workflows, not ideal scenarios

3. Capability Building & Behaviour Change

Build admin team confidence, competence, and accountability
Provide hands-on coaching and follow-up support, not just one-off training sessions
Challenge inconsistent practices and reinforce standard approaches
Support managers in addressing performance gaps linked to process adherence

4. Systems & Workflow Expertise

Act as a key user of administrative systems (e.g. patient management systems)
Ensure training reflects how systems are actually used in practice
Identify and resolve common system-related issues impacting workflow

5. Cross-Team Consistency

Work across clusters to ensure one consistent approach to administration
Collaborate with Service Managers and Leads to align processes and expectations
Reduce variation in how services operate

6. Quality & Continuous Improvement

Monitor adherence to agreed processes
Identify risks, gaps, and areas for improvement
Use feedback and observation to continuously refine training and processes
Support audits and quality assurance activities

ESSENTIAL SKILLS

Ability to simplify complex processes into clear, practical steps
Strong communication skills with confidence to challenge and influence others
Ability to build credibility with operational teams
Highly organised with strong attention to detail
Confident delivering training in both group and 1:1 settings
Problem-solving mindset with a focus on practical solutions
Ability to work independently across multiple services

ESSENTIAL EXPERIENCE

Experience working in an administrative or operational environment
Experience improving or standardising processes, not just following them
Experience training, coaching, or supporting colleagues in real work settings
Experience working across multiple teams or departments
Experience using administrative or patient management systems

DESIRABLE (BUT IMPORTANT SIGNALS)

Experience working in healthcare or similar regulated environments
Experience supporting onboarding or induction programmes
Experience identifying performance gaps and implementing improvements

WHAT SUCCESS LOOKS LIKE

Administrative processes are consistent across services
New starters become effective more quickly
Teams follow clear, standard ways of working
Reduced errors, duplication, and confusion
Managers report improved admin performance and reliability

KEY BEHAVIOURS REQUIRED

Comfortable working in messy, inconsistent environments
Willing to challenge existing ways of working constructively
Focused on practical outcomes, not theory
Resilient when facing resistance to change
Takes ownership of problems and drives solutions

This role is not suited to candidates whose experience is primarily within corporate learning and development without direct operational process ownership.

Pay: £31,049.00 per year

Work Location: In person

Quick apply

Refine Your Search

process lead jobs in horsham, wsx

Operational Excellence & Process Improvement Lead

Compliance Officer

Business Analyst/Process Improvement Lead

Customer Account Operations Manager

Commissioning Lead (EICA or Process)

Customer Service Manager

Production Supervisor

Trainer Recruitment & Onboarding Specialist

Operations Supervisor

Chief Information Officer

Buyer

Regional People Partner - Kent

Senior Customer Success Manager

Head of Operations

First Response Team Lead

Continuous Improvement Lead

Head of People & Culture

Senior General Manager - Brighton i360

Data Enrichment Manager

PMO Portfolio Support Officer

I want to receive the latest job alerts for process lead in horsham, wsx

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