Technical support Work, Jobs in Horsham, Wsx (with Salaries)

IT - 1st Line IT Technical Support
Global 4 Communications Limited —Horsham
- Full-time
- Referral programme
Quick apply
IT Support Technician
Salutem Care & Education —Billingshurst
- £12.71 - £13.00 an hour
- Communication skills
- School
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
11d
IT Support Technician (Level 2)
Ardingly College —Haywards Heath
- £28,000 - £30,000 a year
- Full-time
- School
2d
IT Support Apprentice
QA Apprenticeships —Horsham
- £15,600 a year
- Full-time
- Software troubleshooting
- Customer service
- Computer literacy
- Employee discount
Support Technician Airport Systems
Embross —Gatwick Airport
- £22,000 - £28,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- Computer networking
Quick apply
11d
Technical Event Support Technician
Ardingly College —Haywards Heath
- £27,976 a year
- Weekend availability
- School
5d
IT Support - Trainee
ramsac —Guildford
- £26,000 - £27,000 a year
- Hybrid work
- Azure
- Customer service
- Microsoft Office
Quick apply
6d
L2 Support Engineer
Uptime Solutions —Three Bridges
- £35,000 a year
- Weekend availability
- Azure
- Windows
- Analysis skills
11d
IT Support Technician Apprentice
Atlas Copco Group —Burgess Hill
- IT
- In-person
- Communication skills
6d
Technical Support Officer - Licensing
Elmbridge Borough Council —Esher
- £31,084 - £36,319 a year
- Full-time
- Remote
- Organisational skills
- IT
- Communication skills
- Free parking
- Annual leave
1h
Trainee IT Support Engineer
Uptime Solutions Ltd —Crawley
- £24,000 - £25,000 a year
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
IT Support Engineer
Capital on Tap —Brighton
- £500 - £750 a week
- Azure
- English
- Windows
Senior IT Technician
Learning Partners —Guildford
- £31,482 - £33,764 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
13d
IT Apprentice
QA Apprenticeships —Worthing
- £17,350 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Sick pay
4d
IT Support Engineer
Air Charter Service —Surbiton
- Full-time
- Communication skills
- Time management
- Gym membership
Quick apply
ICT and Data Assistant
Action HR —London
- Administrative experience
- Organisational skills
- School
1h
Administrator IT & Reception cover
Gossops Green Medical —Crawley
- From £12.71 an hour
- Part-time
- Microsoft Excel
- Customer service
- IT
Quick apply
4d
2nd Line Support Engineer
Uptime Solutions Ltd —Crawley
- Weekend availability
- Azure
- Windows
- Analysis skills
Quick apply
Business Systems and Information Quality Advisor
Surrey County Council —South Park and Woodhatch
- £33,552 - £35,763 a year
- Full-time
- Hybrid work
- Travel
- Annual leave
- Employee assistance programme

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IT - 1st Line IT Technical Support

Global 4 Communications Limited -
Horsham

Quick apply

Job details

Permanent | Full-time

Benefits

Additional leave
Company pension
Paid volunteer time
Referral programme

Full job description

Salary Depending on experience

Hours: Monday to Friday, Shift pattern 8:30 am - 5:30 pm

Holiday: 25 days + Bank holidays

Office Location: Horsham, West Sussex

Who are Global 4?

We're not your average Managed Services Provider. With an impressive 5-star Trustpilot rating and ISO 9001 and 27001 accreditations, we're at the forefront of innovation. We're adding new clients to our family constantly, all while nurturing our existing ones who are thrilled with our service. Now, we're expanding our dynamic team and seeking driven, dedicated individuals to join us on our journey. If you're yearning for a fresh opportunity and meaningful rewards, your time to shine is now - join Global 4!

Global 4 are also proud to be an Equal Opportunities and a Living Wage Foundation employer.

What Will You Be Doing?

Work with the Technical Team acting as a single point of contact for IT issues, changes and queries.
Deliver training sessions, and programmes (typically one to one) to end users.
Receiving, logging and managing calls from customers via telephone, online portal, email and instant messaging.
1st line end user support - troubleshooting of IT related problems.
Troubleshoot networking and infrastructure issues and escalating when appropriate.
If appropriate escalate unresolved calls to other members of the Client Experience Team or third parties.
Log all calls in the Service Desk Call Logging system.
Monitoring of customers systems using remote monitoring and management tools
Performing daily checks of systems and services and reporting on the condition of these.
Take full ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely, courteous and professional manner.
Maintain a high standard of customer service for all support queries.
Publishing support documentation to assist other members of the Technical or Client Experience Team or customers with requests for information & provide training if required.
Liaise and work with external technical support teams where appropriate.
Working with other members of the Client Experience Team to ensure all customer services are monitored and ensuring the team know when to escalate or action alerts.
Raise deficiencies in process and procedure with the Technical Team Lead or Client Experience Manager as soon practicably possible.

What do we need from you?

Consistent quality focus and resolution discipline.
Experience stabilising customer faults, escalations, and conflict.
Clear technical communication with customers and partners
Strong documentation accuracy and process adherence.
Structured workload management in high-volume environments.
Professional, presentable, approachable and courteous.
Excellent telephone manner.
Attention to detail and ability to listen and learn.
Tenacious and willing to go the extra mile.
Ability to develop technical and client experience skills in line with the services offered by the business.

What benefits will you receive?

50% off our Broadband & Utility packages, completely free after two years
£1,000 Refer A Friend Scheme
33 days holiday allowance including bank holidays
5 additional days leave granted based upon length of service
£250 Bright Ideas Scheme
Kudos Employee Recognition Scheme - Including Days Out
Buy & Sell holiday allowance scheme
Death in service benefit
Pension scheme
Eye care vouchers
Friday fridge
Paid Charity leave

Quick apply

Refine Your Search

technical support jobs in horsham, wsx

IT - 1st Line IT Technical Support

IT Support Technician

First Line Support / Helpdesk Engineer - Hybrid

IT Support Technician (Level 2)

IT Support Apprentice

Support Technician Airport Systems

Technical Event Support Technician

IT Support - Trainee

L2 Support Engineer

IT Support Technician Apprentice

Technical Support Officer - Licensing

Trainee IT Support Engineer

IT Support Engineer

Senior IT Technician

IT Apprentice

IT Support Engineer

ICT and Data Assistant

Administrator IT & Reception cover

2nd Line Support Engineer

Business Systems and Information Quality Advisor

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