Service desk team leader Work, Jobs in Horwich, Gtm (with Salaries)

Service Support Team Analyst
CGI —Liverpool
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
Service Desk Team Leader
LIMA Networks LTD —Salford Quays
- £45,000 - £50,000 a year
- Full-time
- Computer networking
- Organisational skills
- Leadership
Quick apply
Service Desk Team Leader
LIMA —Salford
- £45,000 - £50,000 a year
- Computer networking
- Organisational skills
- Leadership
- Employee assistance programme
2nd Line Service Desk Team Leader
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
12d
1st Line Service Desk Team Leader
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
12d
2nd Line Service Desk Team Leader
Capgemini —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
12d
Senior Service Desk Analyst
AJ Bell —Manchester
- Full-time
- Hybrid work
- Azure
- Administrative experience
- Analysis skills
- Employee assistance programme
Quick apply
6d
EUC Engineer
CGI —Manchester
- Full-time
- Software troubleshooting
- Customer service
- IT
Quick apply
Managed Services - First Line Support Team Lead
HSO Group B.V. —Manchester
- Weekend availability
- Azure
- Customer service
- Organisational skills
Quick apply
Service Desk Analyst
Weightmans —Liverpool
- Up to £26,230 a year
- Full-time
- Customer service
- Windows
- IT
IT Service Desk Agent
Lookers —Manchester
- £26,000 - £27,000 a year
- Full-time
- Remote
- Customer service
- Travel
- Annual leave
Quick apply
4d
IT Support Analyst
Birchall Blackburn Law —Preston
- Full-time
- Management
- Windows
- Microsoft Office
1d
IT Service Delivery Manager
Custodia —Knutsford
- £40,000 a year
- IT
- Communication skills
- Free parking
- Gym membership
Service Support Manager
Vix Technology & Kuba —Manchester
- £45,000 - £55,000 a year
- Full-time
- IT
- AI
- Communication skills
Quick apply
Service Desk Engineer
Causeway Technologies —Birkenhead
- Hybrid work
- Management
- Customer service
- Windows
- Annual leave
- Employee assistance programme
Quick apply
Technical Support Engineer
Telana —Preston
- Azure
- Windows
- Machine learning
- Employee assistance programme
2d
IT Support Technician
The Granite Group —Liverpool
- Up to £31,000 a year
- Full-time
- Hybrid work
- Windows
- Computer networking
- In-person
- Flexible schedule
Quick apply

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Service Support Team Analyst
CGI —Liverpool
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance.
Quick apply
Service Desk Team Leader
LIMA Networks LTD —Salford Quays
Support the Technical Services Manager in acting as a key stakeholder with Project Managers to ensure that service onboarding and transition management are…
£45,000 - £50,000 a year
Quick apply

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service desk team leader jobs near horwich, gtm

Service Support Team Analyst

CGI -
Liverpool

Quick apply

Job details

Permanent | Full-time

Benefits

Company pension

Qualifications

ITIL Certification
Customer service
Analysis skills
Continuous improvement
IT support
Organisational skills
IT
Communication skills
Time management

Full job description

At CGI, we're committed to delivering exceptional IT services that keep our clients' critical operations running smoothly. As an IT Support Analyst, you'll play a vital role in providing responsive operational support, resolving technical issues and ensuring service excellence for our clients. Working onsite in Liverpool as part of a collaborative support team, you'll have the opportunity to take ownership of incidents and service requests, contribute to continuous service improvements and develop your career within an organisation that values innovation, collaboration and professional growth.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is an onsite position based in Liverpool and includes participation in a 24/7/365 rota.

Your future duties and responsibilities

In this role, you will provide operational support by managing service requests, incidents and lifecycle activities, ensuring they are resolved efficiently and in line with agreed service levels. You'll work independently on day-to-day support activities while collaborating with colleagues to deliver excellent customer service, contribute to minor upgrades and identify opportunities to improve operational processes.
You'll communicate directly with clients, vendors and third-party suppliers to resolve issues, perform basic administration across customer applications and contribute to a culture of knowledge sharing and continuous improvement. As part of a 24/7/365 support team, you'll play an important role in maintaining the availability and reliability of critical services.
Key responsibilities:

Resolve & Manage service requests and incidents in line with best practice and SLA targets.
Investigate & Escalate complex technical issues following established procedures.
Support & Administer customer applications and lifecycle management activities.
Communicate & Collaborate with clients, vendors and internal teams to ensure timely resolution of issues.
Review & Route incoming incidents to the appropriate support teams.
Identify & Improve opportunities to enhance operational processes and service delivery.
Contribute & Share knowledge, documentation and best practices across the team.
Participate & Support the 24/7/365 operational support rota.

Required qualifications to be successful in this role

We're looking for a motivated and customer-focused IT professional with excellent communication skills and a proactive approach to problem solving. You'll be comfortable working independently as well as part of a collaborative team, with a strong commitment to delivering high-quality support in a fast-paced operational environment.
Essential qualifications:

Strong problem-solving and analytical skills.
Excellent written and verbal communication skills.
Ability to work independently and collaboratively within a team.
Self-motivated with strong organisational and time management skills.
Commitment to delivering excellent customer service.
Willingness and ability to participate in a 24/7/365 support rota.

Desirable qualifications:

Previous experience in a customer-facing IT Service Desk or IT Support role.
Understanding of working to Service Level Agreements (SLAs).
ITIL Foundation certification or ITIL awareness.
Experience working with incident and service request management tools.

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Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.

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service desk team leader jobs in horwich, gtm

Service Support Team Analyst