Guest advisor Work, Jobs in Houghton Regis, Eng (with Salaries)

Guest Relations - Priority Complaints Advisor
Whitbread —Houghton Regis
- £29,826 a year
- Full-time
- Hotel
- Communication skills
- Employee discount
Quick apply
1d
Contact Centre Advisor
Butlin's —Hemel Hempstead
- Full-time
- Communication skills
- Resort
Mobile Care Assistant
McCarthy & Stone —Leighton Buzzard
- £14.50 an hour
- Part-time
- Driving
- Travel
- Cleaning
- Store discount
- Employee discount
Quick apply
11d
Membership Sales Advisor
The Massage Company —High Wycombe
- £13 an hour
- Weekend availability
- Customer service
- English
- Guest services
Customer Experience Advisor
Hotel Chocolat —Royston
- £27,153 a year
- Weekend availability
- CRM software
- Hotel
- Communication skills
- Employee discount
9d
People Advisor (fixed-term)
Center Parcs —Bedford
- £34,700 a year
- Continuous improvement
- Human resources
- Employee discount
3d
Vehicle Technician
Brayley —Dunstable
- Full-time
- Customer service
- In-person
- Time management
- Referral programme
Quick apply
Internal Auditor and Risk Analyst
Soho House & Co. —Milton Keynes
- Analysis skills
- Travel
- Communication skills
- Employee discount
Quick apply
Service Advisor
Brayley —Hendon
- Full-time
- Customer service
- Referral programme
Quick apply
Mobile Domestic Assistant
McCarthy & Stone —Hertford
- £12.85 an hour
- Part-time
- Driving
- Travel
- Cleaning
- Employee discount
- Life insurance
Quick apply
7d
Hyundai Vehicle Technician
Brayley —St Albans
- Full-time
- Customer service
- In-person
- Time management
- Referral programme
Quick apply
Regulatory Counsel
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- Analysis skills
- Communication skills
- Employee discount
Quick apply

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guest advisor jobs near houghton regis, eng

Guest Relations - Priority Complaints Advisor

Whitbread -
Houghton Regis

Quick apply

Job details

Full-time
£29,826 a year
1 day ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Guest relations
Stakeholder liaison
Complaint handling
Communication skills

Full job description

Role: Guest Relations Executive Advisor

Contract Type: Full-Time and Permanent

Salary: £29826pa

Location: Chiswell Court, 3 days a week in the office with 2 days at home

At Whitbread, our guests and our people are at the heart of everything we do. Our Premier Inn Guest Relations Team, play a crucial role in protecting guest loyalty, supporting our operational teams and ensuring every escalated contact is handled with care, clarity and professionalism.
As our new Guest Relations Executive Advisor, you’ll be part of a specialist team responsible for managing Executive-level and high priority guest complaints. You’ll use your judgment, empathy and problem-solving skills to turn challenging situations into positive outcomes, supporting both our guests and our internal teams.
This is a role that makes a genuine difference, safeguarding our reputation, supporting our hotel teams and strengthening trust in the Premier Inn brand.
Why You’ll Love It Here

Individual Private healthcare
Up to 10% matched pension
Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand

Check out all our benefits here: https://www.whitbreadcareers.com/about-us/benefits/

What you’ll be doing:

Handle Executive-level and priority guest complaints professionally, efficiently and in line with agreed Service Levels.
Gather relevant information, investigate concerns thoroughly and provide accurate, well structured responses.
Maintain clear, detailed records of all guest interactions, ensuring continuity and transparency for the wider team.
Recover serious or sensitive complaints, using empathy, initiative and strong judgement to deliver fair and meaningful outcomes.
Work closely with Hotel Managers, Regional Operations Managers and cross-functional teams to resolve complex issues.
Prevent escalation by managing expectations clearly, communicating next steps and following through on commitments.
Use systems, tools and expert product knowledge to support teams and drive improved guest satisfaction.
Champion best practice across Guest Relations, contributing to stronger processes, insight sharing and continuous improvement.

What you’ll need:

A minimum of 6 months previous customer service experience
Strong verbal and written communication skills with excellent attention to detail.
Ability to remain calm, confident and professional under pressure.
Sound complaint resolution skills and good listening abilities.
Strong administration and data-capture accuracy.
Confidence engaging with Executive-level stakeholders

Be part of our Premier Inn Guest Relations Team at Whitbread
In this role, you’ll help turn difficult situations into opportunities by recovering loyalty, protecting our brand and supporting teams across the UK. You’ll build specialist expertise, strengthen key relationships and play a meaningful part in shaping exceptional guest experiences at Premier Inn.
If you’re passionate about delivering world class service and thrive in a fast-paced, thoughtful and people-focused environment, we’d love you to be part of the team.

Quick apply

Refine Your Search

guest advisor jobs in houghton regis, eng

Guest Relations - Priority Complaints Advisor

Contact Centre Advisor

Mobile Care Assistant

Membership Sales Advisor

Customer Experience Advisor

People Advisor (fixed-term)

Vehicle Technician

Internal Auditor and Risk Analyst

Service Advisor

Mobile Domestic Assistant

Hyundai Vehicle Technician

Regulatory Counsel

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