Senior fraud investigator, eu english & spanish speaking Work, Jobs in Hounslow (with Salaries)

Claims Fraud Team Lead
marshmallow —London
- Full-time
- Hybrid work
- Team management
- Recruiting
- Leadership
Global Financial Crimes Investigator
Bank of America —Bromley
- Full-time
- Bachelor's degree
- No degree
4d
Senior Fraud Intelligence Analyst
marshmallow —London
- Full-time
- Hybrid work
- Analysis skills
- AI
- Analytics
14d
Fraud Analyst - L2 (Banking) - Remote then Onsite Kuwait
Capitex —London
- Hybrid work
- Banking
Quick apply
14d
Fraud Data Analyst (Banking) - Remote then Onsite Kuwait
Capitex —London
- Hybrid work
Quick apply
14d
Associate Director, Business Risk Lead (EU)
Bristol-Myers Squibb —Uxbridge
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- In-person
Senior Manager, Clinical Data Management
Bristol-Myers Squibb —Uxbridge
- Full-time
- Hybrid work
- PMP
- Presentation skills
- Bachelor's degree
Investigations Specialist
Betway Group —North London
- Full-time
- AI
Senior Product Manager, Fincrime
Checkout.com —London
- Full-time
- Hybrid work
- Machine learning
- Product management
- AI
Quick apply
9d
Digital Portfolio Manager
HM Revenue and Customs —Stratford
- £50,686 - £55,157 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
- Work from home
6d
Deputy Disclosure officer
Public Sector Resourcing —London
- Full-time
4d
Technical Project Manager – Financial Services (AI-first)
SymphonyAI —London
- £64,000 a year
- Full-time
- Spanish
- PMP
- English
Product Director - Financial Crime
JPMorganChase —London
- Full-time
- Master's degree
- Bachelor's degree
- Product management
Associate Director, Forensics Consulting
Control Risks —London
- Hybrid work
- English
- Business development
- Bachelor's degree
Quick apply
9d
Detective Sergeant - Domestic Corruption Unit
City of London Police —London
- Full-time
- Hybrid work
- Flexible schedule
10d
Associate Director, Medical Safety Assessment Physician, Cell Therapy
Bristol-Myers Squibb —Uxbridge
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Mentoring

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Global Financial Crimes Investigator
Bank of America —Bromley
Recommending appropriate follow-up and possible account closure for customers that exceed the Bank's risk tolerance; and identifies and escalates potential…
4d
Investigations Specialist
Betway Group —North London
KYC, source‑of‑funds, and enhanced due diligence documentation. Extensive experience in financial crime investigations within gaming, payments, fintech, or…

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Claims Fraud Team Lead

marshmallow -
London

Apply Now

Job details

Full-time

Benefits

Private medical insurance

Qualifications

Financial Conduct Authority guidelines
Stakeholder collaboration
Process improvement
Performance management
Quality assurance
Team management
Recruiting
Fraud prevention and detection
Leadership
Internal quality assurance

Full job description

We’re on a mission to make migration easy.

We started building Marshmallow in 2017. Since then, we’ve grown from 3 to 700+ people, gained unicorn status, raised ~£140M over three funding rounds, turned profitable, insured millions of drivers and lent millions in car loans.

But we’re only just getting started. Our goal is to become one of the largest financial services providers in the world. Over the next 10 years we’ll grow exponentially, not only by scaling our existing products, but also by building new ones.

To achieve our goals we need incredibly ambitious, commercially driven people who never settle for ‘good enough’. Marshmallowers are hungry for autonomy and ownership, and would rather improve than coast. Everyone raises standards and has an impact, with a focus on collective success over self-interest.

We’ve created an environment where curious, tenacious people win and grow together. If that sounds motivating, this could be the place for you.

About the team

We defend Marshmallow against fraudulent activity and help protect the company! Fraudulent claims can result in us losing money, which can drive up the premium prices for all of the other customers. We’re here to stop that, making sure Marshmallow remains affordable and accessible for everyone.

What you'll be doing

Leading, coaching and managing the performance of a team of Claims Fraud Investigators and Intel Analysts, supporting their progression.
Acting as the final escalation point for the most complex, high-value and organised fraud investigations.
Owning the Claims Fraud KPIs, setting and evolving the team’s investigation strategy.
Running quality assurance across the team, using outcomes to drive consistency and improve decision-making.
Owning recruitment, onboarding and development planning for the team.
Representing Claims Fraud as a subject matter expert across the business, building strong relationships with wider teams.
Ensuring the team’s compliance with FCA requirements, Consumer Duty, vulnerable customer handling and GDPR obligations.
Partnering with other teams to increase the detection of potentially fraudulent claims, ensuring the right signals and alerts are being generated and acted on.
Working with Product Owners to drive process and technology improvements that reduce investigation cycle time and improve the customer experience.

We offer a flexible hybrid work model, with the team coming together at our London office once every two weeks.

Your expertise

Experience leading a team, including driving and managing performance.
Motor Claims Fraud experience.
Experience using data, insight and evidence to make confident decisions and set priorities.
Nice to have: experience in Fraud Intelligence.

Who you are

You build capability in others through clear, actionable feedback and lean into difficult conversations.
You look ahead to future risks, opportunities and ways of improving team effectiveness, using data and insight to set priorities and solve problems without needing close guidance.
You propose and drive bold, practical process and strategy changes, trying new ways to solve problems and continually raising standards.
You role model low-ego leadership — giving credit, being open about what you don’t know and grounding choices in insight and context rather than personal bias.
You create momentum with a high sense of urgency, moving work forward quickly in a way that is clear, collaborative and constructive for others.

Perks & benefits

Bonus scheme designed to reward high performance
Private medical insurance with Vitality, mental health support with Oliva
Personal learning budget and 2 dedicated L&D days a year
Monthly flexible benefits budget to spend as you choose
25 days holiday plus bank holidays
4 weeks Work From Anywhere per year

Our process

Initial call with our Talent Acquisition Partner - 30 minutes
Technical interview with two Senior Managers from our Claims Department, with a technical task included - 60 minutes
Culture interview with our Head of Claims and Third Party Operations - 60 minutes

We review every application and will always let you know the outcome, though we're unable to provide individual feedback at application stage.

#LI-PT1

Diversity of thought

We know the best ideas come from having different perspectives in the room - and we're committed to hiring fairly, regardless of background, identity or experience. If you see yourself in this role, we'd encourage you to apply.

Apply Now

Refine Your Search

senior fraud investigator, eu english & spanish speaking jobs in hounslow

Claims Fraud Team Lead

Global Financial Crimes Investigator

Senior Fraud Intelligence Analyst

Fraud Analyst - L2 (Banking) - Remote then Onsite Kuwait

Fraud Data Analyst (Banking) - Remote then Onsite Kuwait

Associate Director, Business Risk Lead (EU)

Senior Manager, Clinical Data Management

Investigations Specialist

Senior Product Manager, Fincrime

Digital Portfolio Manager

Deputy Disclosure officer

Technical Project Manager – Financial Services (AI-first)

Product Director - Financial Crime

Associate Director, Forensics Consulting

Detective Sergeant - Domestic Corruption Unit

Associate Director, Medical Safety Assessment Physician, Cell Therapy

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