Customer success director Work, Jobs in Hounslow West, Gtl (with Salaries)

Deputy Director of Customer Success (maternity cover)
Enroly —London
- £80,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- English
- Work from home
- Life insurance
Quick apply
3d
Head of Customer Excellence (FTC)
Benifex —London
- £77,500 - £95,000 a year
- Hybrid work
- Analysis skills
- Employee assistance programme
- Employee discount
7d
Director, Customer Success
Anaplan —London
- Agile
- Communication skills
- Negotiation
Quick apply
Director, Customer Success Management
Salesforce —London
- Full-time
- Management
- Sales
- Salesforce
Director of Customer Success
dmg::media —London
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Customer Success Director
Finastra —London
- Full-time
- Management
- Analysis skills
- Team management
- Annual leave
- Employee assistance programme
Customer Success & Implementation Director
PPRO —London
- Full-time
- Hybrid work
- Presentation skills
- Team management
- APIs
- Gym membership
13d
Research Manager/Associate Director - Client Success - Channel Performance
Ipsos —London
- £100,000 - £700,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Annual leave
9d
Director, Customer Success – KFC Europe
Yum! Brands —London
- £115,129 - £143,965 a year
- Spanish
- English
- Analytics
14d
Enterprise Customer Success Manager
Didomi —London
- £65,000 - £75,000 a year
- Hybrid work
- Analysis skills
- Presentation skills
- AI
Quick apply
Director of Customer Success
Tenzo —London
- Full-time
- Hybrid work
- Management
- Sales
- Organisational skills
- Annual leave
- Work from home
Analytical Consultant – Retailer Customer Success Team
NielsenIQ —London
- £48,000 - £57,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Analytics
- Employee assistance programme
Quick apply
14d
Manager, Customer Success - Mid-Enterprise (Northern)
Klaviyo —London
- £88,000 - £132,000 a year
- Salesforce
- Travel
- Leadership
Quick apply
Customer Experience Director
JLL —London
- Agile
- IT
- Communication skills
Associate Director - Business Transformation
SHI International Corporation —London
- £120,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
13d
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
Customer Success Manager, Enterprise
Heidi —London
- Full-time
- Hybrid work
Group Commercial Director
Haymarket Media Group —London
- £66,000 - £72,000 a year
- Hybrid work
- CRM software
- Management
- Organisational skills
- Flexible schedule
Customer Success Manager
Stotles —London
- £45,000 - £65,000 a year
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Gym membership
Customer Experience Director
NAA-Jones Lang LaSalle Resources —London
- Full-time
- Agile
- IT
- In-person
Quick apply

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customer success director jobs near hounslow west, gtl

Deputy Director of Customer Success (maternity cover)

Enroly
London

Quick apply

Job details

Full-time | Fixed term contract
£80,000 a year
3 days ago

Benefits

Cycle to work scheme
Free flu jabs
Company pension
Work from home
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay

Qualifications

CRM software
Management
Stakeholder collaboration
Multilingual
Internal department liaison
English
Master's degree
Supervising experience
Bachelor's degree
Team management
Post-secondary education experience
Customer renewal management
B2B
Management reporting
Professional development mentoring
Multidisciplinary collaboration
Training & development
Leadership

Full job description

Position Overview

The Deputy Director of Customer Success is a senior role at Enroly, responsible for leading the Customer Success team and ensuring our university clients achieve strong outcomes and maximum value from our platform and services.

The role reports to the Director of Customer Success & Services and manages a total team of 11 Customer Success professionals. While the primary focus is on Customer Success, the Deputy Director also plays a supporting leadership role across the wider Services function.

Although the Deputy Director does not manage the Services team day-to-day, they work closely with the Head of Services and the Director of Customer Success & Services to ensure alignment, performance, and coordination across both teams.

Key Responsibilities

Customer Success Leadership

Lead and develop the Customer Success team to deliver exceptional client outcomes, driving platform adoption, satisfaction, and retention.
Oversee the full post-sale lifecycle, from onboarding to renewal, ensuring value delivery and a consistent client experience.
Partner with Sales on renewal planning and identifying upsell opportunities within existing accounts.
Ensure effective use of CRM and other platforms to track engagement, performance, and risks.
Use data and customer feedback to guide improvements, anticipate issues, and inform wider business decisions.

Deputy to Director of Customer Success & Services

Serve as second-in-command to the Director of Customer Success & Services, contributing to strategy development and operational input across the Customer Success & Services division.
Provide strategic support and coordination across both Customer Success and Services (BPO), without direct operational responsibility for the Services team.
Collaborate with the Head of Services to ensure alignment of goals, processes, and service standards.

Cross-functional Collaboration

Represent the voice of the customer across Product, Solutions, Engineering, Sales, and Data teams.
Ensure effective onboarding, support, and delivery processes in partnership with cross-functional colleagues.

Leadership & Development

Drive a high-performance culture within the Customer Success team.
Provide coaching, training, and support to develop team capability and support career progression.
Contribute to wider team development and internal improvement initiatives.

Insights & Reporting

Own reporting for Customer Success KPIs, SLAs, and customer health metrics.
Support reporting and planning processes led by the Director of Customer Success & Services.

Your Experience

Essential

Demonstrated success in a senior client-facing leadership role, ideally within a B2B SaaS or higher education environment.
Proven experience leading or scaling a Customer Success or Account Management team.
Strong understanding of CRM tools, customer success frameworks, and service-level reporting.
Skilled in using data to inform strategy, manage performance, and address risks.
Deep knowledge of the international student recruitment lifecycle and university challenges.
Excellent collaboration skills and the ability to influence across functions.
Bachelor’s or Master’s degree.
Full right to work in the UK.

Desirable

Experience contributing to the leadership or alignment of a service delivery or BPO team.
Background in a fast-scaling technology business.

Pay: £80,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Life insurance
Private medical insurance
Referral programme
Sick pay
Work from home

Experience:

leading Customer Success functions?: 5 years (required)
working within a B2B Saas organisation: 3 years (required)
in higher education or student recruitment?: 3 years (required)
CRM platforms (Salesforce, HubSpot etc.): 3 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in London W1H

Quick apply

Refine Your Search

customer success director jobs in hounslow west, gtl

Deputy Director of Customer Success (maternity cover)

Head of Customer Excellence (FTC)

Director, Customer Success

Director, Customer Success Management

Director of Customer Success