Customer experience leader Work, Jobs in Hoxton, Gtl (with Salaries)

VP, Customer Experience
ComplyAdvantage —London
- £225,000 - £290,000 a year
- AI
- Leadership
- Annual leave
- Employee discount
Quick apply
Customer Resolutions Team Manager
ArvatoConnect —Datchet
- £34,696 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Financial services
9d
Head of Customer Experience
Galeta —London
- £60,000 - £70,000 a year
- Full-time
- CRM software
- Hospitality
- Management
- Employee discount
Quick apply
8d
Contact Centre Team Leader
Premium Credit Limited —London
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Human resources
- Annual leave
- Employee assistance programme
Employability Team Leader
Ingeus —Tower Hamlets
- £37,000 a year
- Full-time
- Data analysis skills
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
2d
EMEA Customer onboarding Lead
Digital Realty —London
- Full-time
- Customer service
- Supervising experience
- Bachelor's degree
Customer Manager
Network Rail —London
- £46,701 - £56,963 a year
- Full-time
- Hybrid work
- Contracts
- Negotiation
- Annual leave
- Employee discount
10d
Client Success Manager, Customer Experience - 1 year FTC
Ipsos —London
- Hybrid work
- Microsoft Outlook
- AI
- Time management
- Annual leave
Plant Manager - Joinery (Visa Sponsorship Available for Successful Candidates)
Claytons (Aust) Pty Ltd —London
- £72,613 - £82,987 a year
- Full-time
- Customer service
- Warehouse experience
- IT
Quick apply
Zara Covent Garden Customer Experience Manager
INDITEX —London
- Weekend availability
- Sales
- Contracts
- Leadership
Quick apply
Customer Experience & Events Lead
PROception —London
- £42,000 a year
- Full-time
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
Reception Manager
Portico Corporate Reception Management —London
- £47,500 a year
- Full-time
- Hospitality
- Accounting
- Front desk
- Annual leave
- Life insurance
Quick apply
9d
Customer Service Consultant
HSBC Global Services Limited —London
- From £28,800 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
9d
Manager, Customer Success Management
SailPoint —London
- £62,600 - £105,492 a year
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
- Annual leave
- Work from home
7d
Customer Experience Representative
WOLF UK LIMITED —Watford
- £27,720 - £29,650 a year
- Full-time
- Hospitality
- Customer service
- No experience needed
Quick apply
2d
Deputy Manager
Aldi —London
- £16.13 - £16.45 an hour
- Customer service
- Time management
- Annual leave
Customer Service Manager
Indra Group UK & Ireland —London
- Temporary
- Customer service
- Data analysis skills
- Continuous improvement
- Work from home
- Employee assistance programme
Quick apply
Reception & Meetings Team Leader
Rapport —London
- £39,000 a year
- Full-time
- Front desk
- Leadership
- Communication skills
- Employee assistance programme
10d
Ecommerce Customer Service Executive
Curvy Kate —Uxbridge
- £12.71 an hour
- Part-time
- Hybrid work
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
2d
Learning & Communications Coordinator
Tropic Skincare —Croydon
- £28,000 - £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Social media management
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply

I want to receive the latest job alerts for customer experience leader in hoxton, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

VP, Customer Experience

ComplyAdvantage -
London

Quick apply

Job details

£225,000 - £290,000 a year

Benefits

Annual leave
Company pension
Employee discount
Life insurance

Qualifications

B2B
SaaS
AI
Leadership

Full job description

ComplyAdvantage is currently hiring for a VP of Customer Experience and Services. This is a revenue-critical role at a pivotal moment. We're scaling globally and rebuilding our product suite around Mesh, our next-generation AI-native compliance platform. We need a leader to define what customer experience means in the AI era, and to build the organization that delivers it.

You will own the full post-sale lifecycle, from solution design and onboarding through adoption, value realization, and renewal, with the technical pre-sale motion alongside it. You will partner with the President of GTM, accountable for net revenue retention (NRR) and the growth of annual recurring revenue (ARR).

This is not a steady-state leadership role. It is a builder's mandate. The customer, the platform, and the operating model are all changing at once. Your job is to get ahead of all three.

What you'll own

Five functions, roughly 60 people, three regions:

Solution Consulting: the technical pre-sales partner to the commercial team.
Global Services & Forward Deployed Engineering: implementation, integration, and deployment at scale.
Customer Success: the health, retention, and growth of every account post-sale. Human, digital, partner, and geo-based teams.
CX Strategy & Operations: the systems, priorities, and operating cadence that run the CX organization.

What you'll drive

Build the modern, AI-led operating model

Rethink how customer work gets done, not just which tools the team uses. Embed AI across onboarding, solution design, knowledge sharing, and customer-facing workflows to move faster with less friction. Build the structure, processes, and culture that scale with the business, and recruit and retain the leaders who run each region.

Shift the organization from activity to outcomes

Define and own the metrics that matter: NRR, customer outcome attainment, time-to-value, adoption, and account health. Build the programs that turn adoption into measurable business results for the customer, and get in front of at-risk accounts long before renewal. Partner with Finance to protect and grow ARR through retention, expansion, and upsell.

Lead technical delivery and the Mesh migration at scale

Own the quality and speed of every implementation, and the migration of the customer base from Classic to Mesh. Advise senior stakeholders at key accounts as they move from rules-based, manual compliance toward AI-driven, intelligence-led programs, and as regulation and the platform evolve. Serve as executive sponsor for strategic accounts and the credible voice of the customer inside the company.

What you'll bring

Significant experience leading post-sale functions at a B2B SaaS company at scale, ideally across Customer Success, Professional Services, and Solutions Consulting.
A track record of running technical delivery teams (implementation, forward deployed engineering, or equivalent) alongside customer-facing ones, with measurable gains in NRR and customer value.
Experience leading global, multi-regional teams across time zones and cultures.
An AI-forward mindset, and the credibility to lead that transition across an entire organization.
Exceptional executive presence and commercial instinct: equally sharp in a board review and coaching a team through a hard customer situation, and clear on how success and services drive revenue.

FinTech or RegTech experience is a strong advantage; direct familiarity with financial crime, compliance, or risk technology, more so.

Basic Qualifications:

Minimum of 12 years of progressive leadership centered around customer success and professional services
Minimum of five (5) years in a senior leadership role (Director, Sr. Director, or VP) at a high-growth B2B SaaS, fintech, or enterprise software company.
Candidate must be located in London or east coast-US
Legally authorized to work in the United States without current or future sponsorship

Preferred Qualifications:

Experience in SaaS, data, or compliance / RegTech
Hands-on background in pre-sales, solution consulting, or technical architecture alongside post-sale leadership.
Familiarity with Gainsight, Pendo, or equivalent customer success and operations platforms.
Experience navigating complex enterprise relationships in regulated industries.

How we work:

Our values describe how we operate, and they map closely to this role:

Make a safer world: Every role here contributes to financial systems that are harder for criminals to exploit. You will keep the customer and the real-world outcome of our work visible in everything the team does.
Raise the bar: We set ambitious standards and pursue them with discipline, never settling for good enough. You will raise the bar on the team's capability and craft, and balance that ambition with care for the people behind it.
See it, own it, drive it forward: We notice what needs to change, take personal responsibility, and move with purpose. You will lead with a bias for action and see things through.
Win as one team: Financial crime is complex and global, and no function solves it alone. You will build trust and shared goals across Customer Success, Sales, Product, and Engineering.

US Benefits:

Equity as we want you to have a part of what we are building
Unlimited Time Off Policy- A work-life balance and focus on our well-being are critical to keeping us performing at our best
Annual learning budget to drive your performance and career development
Budget to set up your home office upon joining
Parental leave and childcare benefits
Life Insurance to protect your loved ones
Medical (100%), Dental (90%), and Vision (80%) contribution
Flexible Spending Accounts (FSA) to allow you to use tax free dollars for healthcare or day care related expenses
401k Contribution
Financial Perks (Support with student loan, PerkSpot discounts, Pet Insurance discounts, Travel assistance
Pre-Tax transit benefits

The base salary range for this role is

US-East: $250,000 - $290,000 + performance bonus, equity, and US benefits.
London, UK: 225,000 - 250,000 GBP + performance bonus, equity and UK benefits

The actual pay may vary based on factors such as location, experience, and skills.

About us:

Our mission is to empower every business to eliminate financial crime.

By harnessing AI, a unified platform, and an extensive partner ecosystem, we help customers turn compliance into a catalyst for growth, operational resilience, and enduring regulatory trust.

More than 3,000 enterprises across 75 countries rely on our end-to-end platform and the world's most comprehensive financial crime risk intelligence. With full-stack agentic automation, we help organizations automate up to 95% of KYC, AML, and sanctions reviews, cut onboarding times by 50%, reduce false positives by 70%, and handle 7x more work with the same staff.

ComplyAdvantage is headquartered in London and has global hubs in New York, Lisbon, Singapore, and Cluj-Napoca. It is backed by Balderton Capital, Index Ventures, Ontario Teachers' Pension Plan, Goldman Sachs, and Andreessen Horowitz. Learn more about compliance re-engineered for the age of AI at complyadvantage.com.

Quick apply

Refine Your Search

customer experience leader jobs in hoxton, gtl

VP, Customer Experience

Customer Resolutions Team Manager

Head of Customer Experience

Contact Centre Team Leader

Employability Team Leader

EMEA Customer onboarding Lead

Customer Manager

Client Success Manager, Customer Experience - 1 year FTC

Plant Manager - Joinery (Visa Sponsorship Available for Successful Candidates)

Zara Covent Garden Customer Experience Manager

Customer Experience & Events Lead

Reception Manager

Customer Service Consultant

Manager, Customer Success Management

Customer Experience Representative

Deputy Manager

Customer Service Manager

Reception & Meetings Team Leader

Ecommerce Customer Service Executive

Learning & Communications Coordinator

I want to receive the latest job alerts for customer experience leader in hoxton, gtl

Related Searches

Explore jobs in more locations

What you'll own

What you'll drive

What you'll bring

Basic Qualifications:

Preferred Qualifications:

How we work:

US Benefits:

Jobseeker tools

Employer Tools

Browse

Stay Connected