Customer relations manager Work, Jobs in Hoxton, Gtl (with Salaries)

EMEA Customer onboarding Lead
Digital Realty —London
- Full-time
- Customer service
- Supervising experience
- Bachelor's degree
Community Engagement Manager - Healthcare
Right at Home Bromley —Bromley
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Business development
- Presentation skills
Quick apply
Head of UK and MEA Treaty Claims
SCOR —London
- Microsoft Powerpoint
- Management
- Analysis skills
Clinic Manager Accelerator Team - North East London
Therapie Clinic —London
- £40,000 - £48,000 a year
- Sales
- Customer service
- Mentoring
- Paid training
- Annual leave
Policy Communications Specialist , International Policy and Press Communication
Amazon UK Services Ltd. - A10 —London
- Full-time
- Social media management
- English
- Bachelor's degree
Customer Relations Manager
Hamberley Care Homes —Enfield
- £73,500 a year
- Full-time
- Sales
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Employee Relations Advisor
Hightown Housing Association —Hemel Hempstead
- £36,090 a year
- Hybrid work
- Management
- Annual leave
International Employee Relations Consultant, Human Resources - London
CoStar Group —London
- Full-time
- Spanish
- English
- Bachelor's degree
- Annual leave
Senior Manager - Financial Services (Investment Management & Wealth), Programme Leadership, Human Capital
Deloitte —London
- Hybrid work
- Azure
- AWS
- Project management
HR Specialist UK - Fixed Term Contract ( 6 months), Global Medical Accommodations
Amazon UK Services Ltd. —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Vice President, Digital Engineering Services and Solutions Customer Engagement and Communications Lead
MUFG —London
- Full-time
- Management
- Marketing
- Social media management
Clinic Manager Accelerator Team - London City
Therapie Clinic —London
- £40,000 - £48,000 a year
- Sales
- Customer service
- Mentoring
- Paid training
- Annual leave
Sales & Partnerships Manager, Homes and Villas by Marriott Bonvoy
Marriott International, Inc —London
- Full-time
- Microsoft Powerpoint
- Spanish
- Microsoft Excel
MARKETING COORDINATOR, GB & IRELAND
Flying Tiger Copenhagen —London
- Social media management
- Organisational skills
Sales Manager (Spanish Speaking) – Homes & Villas by Marriott Bonvoy
Marriott International, Inc —London
- £40,000 - £52,000 a year
- Full-time
- Microsoft Powerpoint
- Spanish
- Microsoft Excel
Employee Relations Manager, Employee Experience & Relations UK&IE
Amazon UK Services Ltd. —London
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Analysis skills
10d
EMEA Senior Labor Relations Manager, Global Corporate Employee Relations (GCER)
AWS EMEA SARL (UK Branch) - F93 —London
- Full-time
- Spanish
- English
- Master's degree
Theatrical Public Relations Manager, EMEA, MGM Theatrical
Amazon UK Services Ltd. —London
- Full-time
- English
- Presentation skills
- Bachelor's degree
Theatrical Public Relations Manager, UK, MGM Theatrical
Amazon UK Services Ltd. —London
- Full-time
- Presentation skills
- Bachelor's degree
- No degree
Global Marketing Senior Director – Engagement and Activation
Boston Consulting Group —London
- Full-time
- Analysis skills
- Product management
- Agile

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EMEA Customer onboarding Lead

Digital Realty -
London

Apply Now

Job details

Full-time

Qualifications

Customer service
Supervising experience
Bachelor's degree
Mentoring
Organisational skills
Communications
Business
Leadership
Communication skills

Full job description

Your role

Regional Governance & Oversight

Govern onboarding delivery across all in-market teams within the region, ensuring adherence to global standards, SLAs, and best practices.
Establish and enforce a consistent regional onboarding framework, including documentation, milestone tracking, and reporting.
Monitor onboarding KPIs across markets and drive performance improvement initiatives where gaps are identified.
Conduct regular performance reviews with local onboarding teams to ensure service consistency and accountability.

Customer Onboarding & Transition

Oversee the end-to-end onboarding lifecycle from Sales handover through to go-live.
Ensure all contractual, technical, security, and compliance requirements are validated and executed prior to service activation.

Project & Stakeholder Management

Partner with regional Sales leaders to ensure seamless deal-to-delivery transitions.
Coordinate cross-functional collaboration across Sales, Operations, and Implementation.
Proactively identify risks and implement mitigation strategies to avoid delays or service impact.

Process Excellence & Continuous Improvement

Standardise onboarding workflows and tools across markets.
Drive automation and efficiency initiatives to reduce time-to-revenue.

Leadership & Capability Development

Lead, coach, and develop in-market onboarding managers/specialists
Foster a high-performance, customer-centric culture across regional teams.
Support workforce planning and capacity management to align with sales growth.
Contribute to global onboarding strategy and represent the region in cross-functional forums
Conduct ongoing training sessions to ensure team members are equipped with the necessary skills and knowledge.

Success Metrics

Regional onboarding performance against SLA targets
Reduction in time-to-live / time-to-revenue
Consistency of onboarding experience across markets
First 90-day customer satisfaction scores
Reduction in onboarding-related escalations

What you’ll need

High school diploma or equivalent required. A bachelor's degree in business, communications, or a related field is a plus.
5+ years of experience in a customer service or support role, with at least 1 year in a leadership or supervisory position. Experience managing or mentoring a team is preferred.
Ability to interface with internal functional teams in Operations, Implementation services, Sales, Finance, and segment. External contact with Customers and potentially Integrators.
Knowledge Mastery – Advocate and awareness of Digital Realty products, services and value propositions including mission critical infrastructure components.
Problem solving ability - Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, and understands the difference between critical details and unimportant facts.
Excellent interpersonal and communication skills; Listens attentively, speaks clearly and concisely, creates accurate and punctual reports, and can communicate on different stakeholder levels and with sensitivity.
Team player that connects people and unites them to do the right things for our customers (without the authority to instruct them to do so).
Committed, high energy, self-motivated and passionate for service excellence and customer focused.
Ability to act on their own initiative and with minimal supervision.
Demonstrates integrity and ability to maintain confidentiality (especially in relation to complaints handling).
Excellent organisational skills to ensure all internal departments contribute to delivering a timely and high- quality experience to our customers.

Apply Now

Refine Your Search

customer relations manager jobs in hoxton, gtl

EMEA Customer onboarding Lead

Community Engagement Manager - Healthcare

Head of UK and MEA Treaty Claims

Clinic Manager Accelerator Team - North East London

Policy Communications Specialist , International Policy and Press Communication

Customer Relations Manager

Employee Relations Advisor

International Employee Relations Consultant, Human Resources - London

Senior Manager - Financial Services (Investment Management & Wealth), Programme Leadership, Human Capital

HR Specialist UK - Fixed Term Contract ( 6 months), Global Medical Accommodations

Vice President, Digital Engineering Services and Solutions Customer Engagement and Communications Lead

Clinic Manager Accelerator Team - London City

Sales & Partnerships Manager, Homes and Villas by Marriott Bonvoy

MARKETING COORDINATOR, GB & IRELAND

Sales Manager (Spanish Speaking) – Homes & Villas by Marriott Bonvoy

Employee Relations Manager, Employee Experience & Relations UK&IE

EMEA Senior Labor Relations Manager, Global Corporate Employee Relations (GCER)

Theatrical Public Relations Manager, EMEA, MGM Theatrical

Theatrical Public Relations Manager, UK, MGM Theatrical

Global Marketing Senior Director – Engagement and Activation

I want to receive the latest job alerts for customer relations manager in hoxton, gtl

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